MNC hiring For Semi Technical/ Customer support Process

1 - 6 years

3 - 6 Lacs

Posted:2 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities

  • Provide semi-technical support to customers via phone, chat, or email.
  • Troubleshoot basic to intermediate technical issues related to network support, connectivity, and system performance.
  • Assist customers with configuration, initial setup, and issue resolution.
  • Document all interactions and maintain accurate logs in the system.
  • Escalate unresolved issues to the technical support teams when required.
  • Ensure adherence to SLAs, quality standards, and shift schedules.
  • Deliver excellent customer service while maintaining professionalism in every interaction.

Work Details

  • Hiring for Semi-Technical Process
  • Preferred: Candidates with technical support or network support experience
  • Shift: 247 rotational
  • Immediate joiners only

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