Urgent Hiring US Collections Agents (International Voice

1 - 6 years

3 - 4 Lacs

Posted:12 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Handle outbound and inbound calls to US-based customers for collections and recovery of overdue payments.
  • Communicate professionally and empathetically to negotiate payment plans and settlements.
  • Verify customer information and update account details accurately in the system.
  • Maintain detailed records of all collection activities and customer interactions.
  • Meet or exceed daily and monthly collection targets and KPIs.
  • Coordinate with internal teams to resolve disputes and escalate complex cases when necessary.
  • Follow up regularly with customers to ensure timely payments and reduce delinquency.
  • Adhere to compliance guidelines and regulations related to collections and customer data privacy.

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Sharda Consultancy Services

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New Delhi

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