International BPO

Sharda Consultancy Services

1 - 5 years

2 - 3 Lacs

noida uttar pradesh india

Posted:4 hours ago| Platform: Foundit logo

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Skills Required

data entry customer support crm software technical troubleshooting sales techniques

Work Mode

On-site

Job Type

Full Time

Job Description

Handle inbound and/or outbound calls, chats, or emails for international customers
Address customer queries related to products, services, or technical issues efficiently
Provide real-time resolutions while maintaining a high level of customer satisfaction
Ensure timely follow-up on customer interactions and maintain accurate records in CRM
Meet or exceed performance metrics such as quality, productivity, AHT, and CSAT
Work collaboratively with team members and supervisors to meet campaign goals
Escalate unresolved or sensitive issues to the appropriate department or authority
Adhere to process guidelines, security protocols, and quality standards
Stay updated with product knowledge, process updates, and system changes
Maintain professionalism and courtesy in every customer interaction

Requirements:

1 to 5 years of experience in an International BPO (voice/non-voice)
Excellent communication skills in English (verbal and written)
Comfortable working in rotational/night shifts as per global campaign requirements
Ability to handle high call volumes or query loads under pressure
Familiarity with CRM tools and ticketing systems
Strong problem-solving skills and attention to detail
Good typing speed and basic computer proficiency

Preferred Qualifications:

Experience in US, UK, or Australian process (Sales, Customer Support, or Tech Support)
Exposure to tools like Zendesk, Freshdesk, Salesforce, or similar platforms
Background in domains like e-commerce, telecom, banking, travel, or IT support

What We Offer:

Competitive salary with performance incentives
Transport facilities (as per company policy)
Paid training and skill development sessions
Growth opportunities within multiple international campaigns
A diverse, inclusive, and dynamic work environment

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