International BPO

Job Title

International BPO Executive — Night Shift (US Process, Pacific Time, US-Neutral Accent)

Location
Goregaon EastRole Summary

We are hiring enthusiastic and customer-focused professionals to support our US clients during Pacific Time hours. The role requires excellent spoken English with a US-neutral accent, strong interpersonal skills, and the ability to handle voice and non-voice interactions efficiently. Candidates must be comfortable working night shifts, handling customer queries, and delivering high-quality service consistently.

Key Responsibilities

• Handle inbound/outbound calls, chats, or emails from US customers during Pacific Time hours.
• Provide accurate information, resolve issues, and ensure customer satisfaction within defined SLAs.
• Maintain a professional, clear, and friendly communication style with a US-neutral accent.
• Document all customer interactions accurately in CRM/ticketing tools.
• Escalate unresolved or complex queries to higher support teams as needed.
• Achieve KPIs such as call quality, average handling time, first call resolution, and CSAT.
• Participate in regular training to stay updated on process knowledge, tools, and soft skills.
• Adhere to company policies, security protocols, and data protection standards.

Required Skills & Experience

• Minimum 1–3 years of experience in an international BPO / call center (US process preferred).
• Excellent English communication skills — clear, neutral US accent is mandatory.
• Strong listening skills, empathy, and ability to handle difficult conversations.
• Basic computer literacy (MS Office, CRM systems, ticketing tools).
• Willingness to work night shifts aligned to US Pacific timing (rotational/fixed as per process).
• High adaptability, ability to work under pressure, and a customer-first mindset.

Preferred / Nice-to-Have

• Experience in voice processes (customer service, tech support, collections, or sales) for US clients.

Job Type: Full-time

Pay: ₹10,910.87 - ₹35,074.74 per month

Language:

• English (Required)

Work Location: In person