Unix/Linux Application Support

The Applications Support Intermediate Analyst is a developing professional role with the ability to independently address most issues and solve complex problems. By leveraging in-depth specialty knowledge and a solid grasp of industry standards, you will integrate effectively with the team and area to achieve subfunction/job family objectives. Your analytical thinking and proficiency in data analysis tools will be crucial in your role, requiring meticulous attention to detail when making judgments and recommendations based on factual information. You will encounter variable issues with potential broader business impact, necessitating professional judgment in interpreting data and results. Communication and diplomacy skills will play a key role in exchanging potentially complex/sensitive information. The quality and timeliness of service you provide will directly affect the effectiveness of your team and other closely related teams. Responsibilities: - Provide technical and business support for users of Citi Applications. - Utilize a good understanding of apps support procedures and concepts to address issues and queries from stakeholders, providing short-term resolutions and collaborating with relevant technology partners for long-term remediation. - Develop a comprehensive understanding of how areas of apps support collectively contribute to achieving business goals. - Act as a liaison between users/traders, internal technology groups, and vendors. - Participate in disaster recovery testing and application releases, from development to deployment into production. - Perform post-release checkouts and maintain technical support documentation. - Analyze applications to identify risks, vulnerabilities, and security issues. - Collaborate with Development colleagues to prioritize bug fixes and support tooling requirements. - Actively participate in Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. - Perform assigned duties and functions logically and concisely with limited direct supervision. - Exercise independent judgment and autonomy, acting as a subject matter expert to senior stakeholders and team members. Qualifications: - 3-4 years of experience. - Basic knowledge or interest in apps support procedures, concepts, and other technical areas. - Participation in process improvements and standardization of procedures and practices. - Basic business knowledge/understanding of financial markets and products. - Knowledge/experience of problem management tools. - Communication and diplomacy skills to influence and persuade. - Good customer service, communication, and interpersonal skills. - Knowledge of the business and its technology strategy. - Clear and concise written and verbal communication skills. - Ability to plan, organize workload, and communicate effectively with relevant stakeholders. Education: - Bachelor's/University degree or equivalent experience. Citi is an equal opportunity and affirmative action employer, providing career opportunities to all qualified interested applicants. If you are a person with a disability and require a reasonable accommodation to apply for a career opportunity at Citi, review Accessibility at Citi.,