Job
Description
Job Score Card – Hairdresser
Section
Details
Mission
Statement
To
provide a wide range of exceptional beauty services to clients, enhancing
their appearance and well-being while adhering to VLCC’s standards and
creating superior customer satisfaction.
Outcomes
and Accountabilities
1.
Plan and execute hair style using specialized techniques such as
cutting, colouring, straightening, perming etc, to create fresh new /
dramatic / conventional or trendy look for the client as per client need and
understanding.
2.
Provide Client
Consultation advice on hair care, and promotion of appropriate hair, beauty
packages and products.
3.
Provide Client
Referrals by identifying skin/hair issues and referring clients to
appropriate experts.
4.
Under the supervision of the Beauty Head,
plan and execute events at the centre by developing and implementing
appropriate strategies - Selecting, segmenting and targeting markets &
promoting products & services to niche clients.
5.
Hygiene
and Equipment Maintenance by ensuring tools & equipment are sterilized
and well-maintained.
Competencies
1.To discuss and understand clients’ requirement before
performing the service.
2. To give advice on the desired look after
assessing the time and effort a client is willing to invest to maintain a
specific look. Should be able to provide shampooing, conditioning, hair spa
and chemical based services to clients.
3. To guide the client adequately on how to
manage and maintain the new look after styling of hair.
4. To execute detailed hairstyles for
special occasions such as engagement, marriage, stage event etc.
5. Sales
Acumen to soft sell beauty, hair packages and retail products.
6.
Attention to Detail, to maintain high standards of hygiene & personal
appearance.
7.
Organizational Skills allowing efficient management of appointments & service
records.
8. To be
able to upsell in hair department and cross sell to beauty, dermat and
slimming as well.
9. To make a constant effort to update one’s knowledge on
products and services being offered by company and competitors in order to
handle sales objections with regard to pricing and packaging.
Cultural
Fit
Alignment
with VLCC’s commitment to customer satisfaction, quality service, business
growth, and continuous improvement.
1.
To be responsible to pass on any lost and
found items immediately to the Centre Head
Job
Responsibilities
Perform Hair
services and treatments
1.
Adhere to &
execute procedures defined as per SOP. Provide shampooing and conditioning
services to client.
2.
Provide services such as haircut,
haircolour, hair spa, bleaching, conditioning, permanent waving,
straightening and tinting. Smoothening, rebonding, straightening, extensions,
and patches.
3.
Shave and trim beards, eyebrow, and
moustaches for male clients.
4.
Execute detailed hairstyles for special
occasions such as engagement, marriage, stage event etc.
Client
Consultation and Sales
1.
Provide haircare,
hair styling and latest fashion trends advice to the client while soft hair
care services and packages.
2.
To be able to recommend client to beauty
expert for hair and scalp problems.
3.
Prepare and maintain all necessary reports
/ paperwork and documentation on a regular basis.
4.
To be able to recommend VLCC Personal Care
products for regular use.
Hygiene
and Maintenance
5.
Sterilize
and maintain equipment, organize raw ingredients, and handle beauty tools
responsibly.
6.
Dry and style hair using brushes, combs, rollers,
and other equipment.
7.
To regularly disinfect combs and rollers
after every session
8.
In co-ordination with other Hair Stylists,
to handle instruments / equipment carefully and judiciously.
9.
To be
responsible for hair section hygiene and cleanliness
Client
Referrals
1.
Recognize
and refer clients with skin/hair issues to the appropriate experts.
Administrative
Tasks
1.
Schedule
appointments, maintain service records, and generate required reports.
Continuous
Improvement
1.
Attend
staff and training meetings, upgrade skills, and multitask as needed.
Reporting
Structure
Reports
to Beauty Head/ Ast. Beauty Head
Positions
Supervised
Nil.
Compensation
and Benefits
Competitive
salary with performance-based incentives, health benefits, and other perks as
per company policy.
Experience
and Education
At least 4-6 years’ Hands-on-experience,
Apprenticeship Training, Diploma in Hairdressing. Willing to work in shifts,
accept additional responsibilities, and be comfortable with transfers.
