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Uniphore - Staff Engineer - SIP/RTP Protocols

6 years

0 Lacs

Greater Chennai Area

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

sip vision drive empathy software development jenkins docker crm recording integration cisco capture networking dhcp ssh qos tcp ip data reconciliation coding algorithms troubleshooting engineering

Work Mode

On-site

Job Type

Full Time

Job Description

Who You Are

  • Strong sense of ownership, accountability, and business acumen
  • Passion for your team's vision/mission & the entrepreneurial drive to make things happen
  • Mentor the team in growing and reaching their full potential
  • Passion for designing modular systems using reusable components, SDKs, and robust APIs
  • Collaborate, socialize, and drive cross-team technical initiatives
  • Possess "can-do" attitude and strong work ethic. Act with empathy and humility

Must Have Skills

  • 6+ years' experience in software development including 4+ years designing, building, and managing high-scale, mission-critical real-time production systems
  • Strong proficiency in C#
  • Practical experience with Jenkins and Docker deployments is preferred
  • Good understanding of contact center operations including ACD, IVR, and CRM integration
  • Strong knowledge in recording solutions like redbox/verint/nice/calabrio
  • Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems
  • Hands on experience with SIP, SDP, RTP and NATS
  • Hands on experience with any variant of CTI (Computer Telephony Integration), CSTA/TSAPI, or similar technologies.
  • Advanced knowledge of packet capture, dissection and protocol decoding
  • Experience with SSL/TLS decryption
  • Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc
  • Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows
  • Strong coding skills with an eye for using the right algorithms and data structures
  • Excellent troubleshooting, analytical and decision-making skills
  • Disciplined approach to documentation
  • Ability to lead, partner, and collaborate cross functionally across an engineering organization
  • Bachelor's or master's degree in engineering, Computer Science or equivalent experience
(ref:hirist.tech)

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