Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: About the role As a Staff AI Scientist, you will positively impact customers by utilizing machine learning (ML) applications and will contribute to the organization's success by providing technical guidance, leadership, and expertise in Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Deep Learning. Responsibilities Lead and contribute to building ASR and Speech LLM models and associated services Lead and contribute to the building and modification (fine-tuning) of pre-trained enterprise-grade LLMs and multi-modal models Conduct scientific evaluations of NLP/LLM models, innovate new techniques for model validation, evaluation, trust, and safety Apply preference optimization techniques, including reinforcement learning from human feedback (RLHF), to train and fine-tune multi-modal models, ensuring trust and safety in their deployment Engineer LLMs with the ability to seamlessly integrate with other tools and APIs Specify guidelines and design annotation processes for training and evaluation data Collaborate with the data team on data pre-processing, consumption, and automated/manual annotations Collaborate with the product team to define and refine requirements for new features and applications of AI Lead projects independently, providing mentorship and guidance to other team members Work collaboratively in a fast-paced startup environment, cross-functionally with Engineering, Product, Marketing, and Customer Solutions teams Research and assess the scientific literature for solutions to company needs, and compare prior work to internal solutions; stay up to date with larger trends in the field Published in peer-reviewed machine learning venues (e.g. NeurIPS, ICLR, ICML, EMNLP, KDD, ICASSP, InterSpeech, CVPR, AAAI etc.) Qualifications & Skills PhD plus 3 years of relevant experience or Master’s degree in Computer Science, Engineering, or related fields plus minimum of 5 years relevant experience, or Bachelor’s degree in Computer Science, Engineering or related experience plus a minimum of 6 years of relevant experience Minimum of 4 years of industry experience in artificial intelligence (AI), Natural Language Processing (NLP), Vision and Automatic Speech Recognition (ASR) In-depth knowledge of deep learning (DL) with expertise in PyTorch/TensorFlow In-depth understanding of Transformers, hands-on experience with the Hugging Face library, and the ability to solve NLP and ASR problems using LLMs Experience working with large datasets, addressing quality issues, and interpreting data with a focus on business goals Expertise in Python programming Hands-on experience in developing production-ready, scalable code Ability to lead projects independently and mentor and guide other team members Knowledge of deployment using environments such as: Docker, AWS, or Kubernetes Location preference: India - Bangalore, India - Chennai Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess “can-do” attitude and strong work ethic. Act with empathy and humility Must Have Skills 2+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C/C++ Good understanding of contact center operations including ACD, IVR, and CRM integration Strong knowledge in recording solutions like redbox/verint/nice/calabrio Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS Advanced knowledge of packet capture, dissection and protocol decoding Experience with SSL/TLS decryption Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc Strong coding skills with an eye for using the right algorithms and data structures Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. Show more Show less

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess “can-do” attitude and strong work ethic. Act with empathy and humility Must Have Skills 4+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C++ and/or Java Knowledge of Docker and Kubernetes deployments. Proven experience working with C# is essential for this role. Proficiency in SQL, REST, Redis, Tomcat, and the AWS stack is highly desirable. Knowledge in recording solutions like redbox/verint/nice/calabrio is a plus Expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS is a huge plus Experience with Spring Boot, Hibernate, and Gradle is a great plus. Strong coding skills with an eye for using the right algorithms and data structures Should be able to roll up the sleeves and test the system end to end including telephony testing. Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. Show more Show less

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description Role Overview: As a UI/UX Designer, you will be instrumental in crafting intuitive, accessible, and impactful user experiences across our digital platforms. You will actively engage in user research, wireframing, prototyping, and strategizing the overall user experience. Your role involves close collaboration with product managers, developers, and cross-functional teams to align design efforts with product objectives. Additionally, you will manage and evolve our design system, ensuring consistency and excellence in all user interactions. You are expected to approach complex design challenges strategically and deliver thoughtful, user-centered solutions. Key Responsibilities Lead end-to-end design processes from initial concept through final execution for web applications, including user research, wireframing, and prototyping. Collaborate effectively with product managers, developers, and fellow designers to ensure cohesive, intuitive user experiences. Develop detailed wireframes and interactive prototypes to visualize design concepts and user flows. Deliver clear, actionable design documentation and specifications for development teams. Maintain and enhance our existing design system, ensuring design consistency and quality across all products. Actively participate in design reviews and collaborative brainstorming sessions, providing constructive, insightful feedback. Continuously stay informed about current UX trends, tools, techniques, and best practices. Qualifications Excellent communication and collaborative abilities, capable of clearly articulating design decisions and effectively engaging with cross-functional teams. Minimum of 2 years of professional experience in UX design, with a compelling portfolio demonstrating experience with B2B SaaS applications. Proficiency in design tools such as Figma and Figjam or equivalent. Strong foundational knowledge of user-centered design principles and methodologies. Experience conducting user research and translating insights into practical design solutions. Proven ability to create detailed wireframes and interactive prototypes. Experience maintaining and evolving design systems for consistent, cohesive user experiences. Hold a Bachelor’s degree or an advanced degree from a reputable design College (B.Des), (M.Des). Preferred Qualifications Knowledge or previous experience working on AI-related products would be a plus. Experience working within Agile development frameworks. Familiarity with accessibility standards and their application in UX design. Passionate about staying ahead of the latest design and user experience trends. Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. Show more Show less

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: We are seeking a meticulous and experienced Payroll Manager to lead payroll operations in our fast-paced, high-growth SaaS environment. The ideal candidate will ensure timely and accurate payroll processing across multiple geographies, ensure compliance with local and international regulations, and help scale payroll operations in line with our global expansion. This role requires a strong understanding of tech industry nuances, equity compensation, and cross-functional collaboration between Finance, HR, and Legal teams. Key Responsibilities: Own the end-to-end payroll process and accounting for multi-state and/or global employee populations, ensuring accuracy, timeliness, and compliance. Manage equity and incentive-based compensation (e.g., stock options, RSUs) in coordination with HR and Legal. Ensure compliance with applicable India, state, and international payroll, tax, and labor laws. Partner with HR to ensure accurate employee data and integrations across HRIS and payroll systems (e.g., Workday/Darwin Box). Administer payroll deductions, benefits, bonus payouts, and other variable components. Support audits (Statutory, Tax, Internal) and provide relevant payroll documentation. Implement and optimize payroll processes and controls for scalability. Develop internal reporting and analytics to support Finance and People teams. Lead or support payroll-related system migrations and vendor transitions. Provide guidance and support to employees regarding payroll-related queries. Qualifications: Bachelor’s/Masters degree in Accounting, Finance, HR, or a related field. 7-9+ years of payroll experience, with at least 2 years in a SaaS, tech, or high-growth company. Experience managing APAC/ U.S. payroll (international payroll experience a plus). Strong understanding of equity compensation and payroll tax implications. Proficiency in payroll systems (e.g., ADP, Workday, Darwin box). Certified Payroll Professional (CPP) preferred but not required. Key Skills: Strong analytical and problem-solving skills. Meticulous attention to detail and data accuracy. Excellent interpersonal and communication skills. Ability to thrive in a dynamic, fast-paced, and remote-friendly work environment. Confidentiality, integrity, and discretion with sensitive information. Bonus: Experience with global payroll tools Exposure to M&A integration or rapid scaling environments. Familiarity with GAAP and accrual-based accounting for payroll. Location preference: India - Bangalore, India - Chennai Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description We are seeking a meticulous and experienced Payroll Manager to lead payroll operations in our fast-paced, high-growth SaaS environment. The ideal candidate will ensure timely and accurate payroll processing across multiple geographies, ensure compliance with local and international regulations, and help scale payroll operations in line with our global expansion. This role requires a strong understanding of tech industry nuances, equity compensation, and cross-functional collaboration between Finance, HR, and Legal teams. Key Responsibilities Own the end-to-end payroll process and accounting for multi-state and/or global employee populations, ensuring accuracy, timeliness, and compliance. Manage equity and incentive-based compensation (e.g., stock options, RSUs) in coordination with HR and Legal. Ensure compliance with applicable India, state, and international payroll, tax, and labor laws. Partner with HR to ensure accurate employee data and integrations across HRIS and payroll systems (e.g., Workday/Darwin Box). Administer payroll deductions, benefits, bonus payouts, and other variable components. Support audits (Statutory, Tax, Internal) and provide relevant payroll documentation. Implement and optimize payroll processes and controls for scalability. Develop internal reporting and analytics to support Finance and People teams. Lead or support payroll-related system migrations and vendor transitions. Provide guidance and support to employees regarding payroll-related queries. Qualifications Bachelor’s/Masters degree in Accounting, Finance, HR, or a related field. 7-9+ years of payroll experience, with at least 2 years in a SaaS, tech, or high-growth company. Experience managing APAC/ U.S. payroll (international payroll experience a plus). Strong understanding of equity compensation and payroll tax implications. Proficiency in payroll systems (e.g., ADP, Workday, Darwin box). Certified Payroll Professional (CPP) preferred but not required. Key Skills Strong analytical and problem-solving skills. Meticulous attention to detail and data accuracy. Excellent interpersonal and communication skills. Ability to thrive in a dynamic, fast-paced, and remote-friendly work environment. Confidentiality, integrity, and discretion with sensitive information. Bonus Experience with global payroll tools Exposure to M&A integration or rapid scaling environments. Familiarity with GAAP and accrual-based accounting for payroll. Location preference: India - Bangalore, India - Chennai Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Role Working within Product Engineering with multi-location teams, your mission will be to play an active role in designing & developing application and working as a Full stack developer. You should also be able to collaborate with other team members for understanding the objectives, meeting the expectation and delivering the requirements within agreed timeline with good quality and be up to date on new technologies and Key design principles. Responsibilities Develop creative solutions and write technical design based on the requirements. Develop and maintain enterprise grade SaaS software, adapting Agile methodology. Assist in tuning and optimization. Develop and execute unit tests for product components. Perform peer code reviews and provide feedback. Promote high quality, scalability, and timely completion of projects. Development in Golang/Core Java, J2EE, Struts, spring, Client-Side scripting, Hibernate, Database Development of scalable core-java applications, Web Applications and Web Services Requirements Bachelors degree in engineering, CS or equivalent experience Understanding of Data Structures, algorithms and their applications Good hands on experience in Looker APIs, dashboards and Look ML Strong problem-solving skills Experience in building microservices using golang/Spring Boot stack (spring cloud, spring-data) Extensive experience in developing and consuming REST APIs Experience in profiling applications Experience with at least one of the front-end frameworks such as Angular or Vue. Strong analytical skills and general logical reasoning Excellent written and verbal communication skills and presentation skills. Good understanding of Software development life cycle (SDLC) Basic SQL queries Must have software development experience using: Java Sprintboot, Kafka, SQL, Linux, Apache Redis, Good to have software development experience in AWS cloud using: Go, Python, MongoDB, Postgres, Clickhouse (ref:hirist.tech)

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore is looking for a high-impact Manager to support our Product GTM & Operations function. In this IC role, you will help drive our product strategy across AI product lines by supporting pricing models, operational processes, vendor relationships, and GTM enablement. You’ll work cross-functionally with Product, Finance, Engineering, and Sales to ensure the business side of product management is scalable, efficient, and aligned with company goals. This is an excellent opportunity for a detail-oriented and analytically strong operator with experience in business operations, finance, and/or product strategy within enterprise SaaS or AI. Operational Analytics & Product Economics Track product-level COGS across compute, storage, and third-party dependencies and evaluate margin performance. Directly manage cost optimization initiatives Help refine and maintain the product credit/token usage system in collaboration with Product and Finance teams. Partner with RevOps and Legal to support quoting, billing, and non-standard order form workflows. Vendor & OEM Support Support the evaluation and ongoing management of key technology vendors and OEM partnerships. Coordinate with internal stakeholders during contract renewals and escalations. Product Operations Drive the Enablement of the product strategy by working with the Product managers and Product leaders to ensure that the product vision and roadmaps are defined and delivered. Partner with technical product managers to ensure that the Product delivery lifecycle activities and software delivery lifecycle activities work together to deliver application and platform capabilities to the customer. Monetization Strategy & Execution Support leadership in managing the monetization roadmap across pricing models. Assist in developing pricing structures aligned with infrastructure costs and customer value. Build and maintain financial models to evaluate pricing and packaging scenarios and support go-to-market strategies. Conduct pricing research and competitive analysis to support decision-making. GTM Enablement & Cross-Functional Coordination Develop internal documentation and enablement materials for Sales, Success, and Marketing teams related to pricing and packaging. Assist in sales training initiatives to ensure GTM teams are aligned with new product and pricing rollouts. Serve as a key point of contact for cross-functional escalations tied to monetization, pricing, and commercial operations. Qualifications 5+ years of experience in business operations, pricing, consulting, finance, or product strategy—ideally in SaaS or enterprise AI. Strong analytical, modeling, and problem-solving skills. Experience supporting GTM teams, vendor relationships, or product commercialization initiatives. Knowledge of AI or cloud infrastructure costs and consumption models is a plus. Ability to manage complex project with competing priorities while influencing cross-functional teams is a must Excellent written and verbal communication skills. Bachelor’s degree in business, finance, engineering, or related field (MBA a plus). Location preference: India - Bangalore, India - Chennai Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide you. We understand better than anyone how to capture voice, video, and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees. Role Overview As a UI/UX Designer, you will be instrumental in crafting intuitive, accessible, and impactful user experiences across our digital platforms. You will actively engage in user research, wireframing, prototyping, and strategizing the overall user experience. Your role involves close collaboration with product managers, developers, and cross-functional teams to align design efforts with product objectives. Additionally, you will manage and evolve our design system, ensuring consistency and excellence in all user interactions. You are expected to approach complex design challenges strategically and deliver thoughtful, user-centered solutions. Key Responsibilities Lead end-to-end design processes from initial concept through final execution for web applications, including user research, wireframing, and prototyping. Collaborate effectively with product managers, developers, and fellow designers to ensure cohesive, intuitive user experiences. Develop detailed wireframes and interactive prototypes to visualize design concepts and user flows. Deliver clear, actionable design documentation and specifications for development teams. Maintain and enhance our existing design system, ensuring design consistency and quality across all products. Actively participate in design reviews and collaborative brainstorming sessions, providing constructive, insightful feedback. Continuously stay informed about current UX trends, tools, techniques, and best practices. Qualifications Excellent communication and collaborative abilities, capable of clearly articulating design decisions and effectively engaging with cross-functional teams. Minimum of 2 years of professional experience in UX design, with a compelling portfolio demonstrating experience with B2B SaaS applications. Proficiency in design tools such as Figma and Figjam or equivalent. Strong foundational knowledge of user-centered design principles and methodologies. Experience conducting user research and translating insights into practical design solutions. Proven ability to create detailed wireframes and interactive prototypes. Experience maintaining and evolving design systems for consistent, cohesive user experiences. Hold a Bachelors degree or an advanced degree from a reputable design college (B.Des), (M.Des). Preferred Qualifications Knowledge or previous experience working on AI-related products would be a plus. Experience working within Agile development frameworks. Familiarity with accessibility standards and their application in UX design. Passionate about staying ahead of the latest design and user experience trends. Location Preference India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unifyand humanizeevery enterprise experience, please visit www.uniphore.com. Locations : India - Bangalore

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description As Sr. Product Manager for the Knowledge and Agentic AI platform, you will be a key member of the AI platform team. You will own and drive product & platform initiatives that significantly accelerate Uniphore’s strategy to drive AI transformation for the large enterprises. Responsibilities Be a thought leader internally on Agentic GenAI platforms and tools. Continuously research and keep yourself and your stakeholders up to date on new technology trends in this space. Build demo and POCs on new agentic AI platforms to demonstrate key capability and approach differences. Be a hands-on UAT tester to be a proxy for users who use our platform to build agents and workflows powered by enterprise knowledge sources. Define requirements in the form of PRDs, User stories and Product acceptance criteria documents to be used during PDLC. Run and drive scrum meetings, weekly and daily standups as appropriate to ensure on time and high-quality delivery of features and product capabilities. Work with AI & platform product leadership to prioritize requirements and align those with engineering prioritization. Attending customer calls and presales / sales call to stay close to the customers, especially as it related to platform capabilities to build AI agents. Collect and analyze customer feedback and leverage that to partner with leadership to make roadmap changes. Evangelize product capabilities for Product marketing, sales, customers, market analysts and media. Required Skills / Experience 5+ years of product management experience and strong desire to be a hands-on senior member of product management team that partners closely with engineering. 2 - 5 years of hands-on Data Science/engineering experience with hands-on exposure to GenAI technologies such as RAG, Fine Tuning, AI agents, etc. Ex-founders and substantial startup experience in high pace environment preferred Excellent written, oral communication, and presentation skills. Strong capability to think on the feet, analyze, imagine, and solve problems with high attention to detail. Comfortable with ambiguity in a fast-paced and ever-changing environment, and be able to think big while paying careful attention to detail Demonstrated ability to engage and influence senior level leaders and executives. Constantly staying updated on advancements in AI and ML technologies and apply them to evolving product strategies. Ability to think deeply and tracking the market leading tools and technologies offering core capabilities defining the entire stack for AI Agents. Highly collaborative and skilled in forging strong relationships across key stakeholders. Bachelor’s/master's degree in computer science or related fields. MBA is a plus. Location preference: India - Bangalore, India - Chennai Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description Role Uniphore is seeking a data-driven, execution-oriented Manager to join our Revenue Operations team. This individual will serve as a key partner to GTM leadership across Sales, Marketing, and Customer Success, responsible for delivering strategic insights, leading cross-functional programs, and enabling data-informed decision-making to accelerate growth and efficiency. This role is critical to help lead the Global field organization (Sales, SEs, Product, Marketing, Finance) through the evolution of GTM structure, productivity optimization, and operational processes. Primary responsibilities include executing operational cadence (e.g., forecasting, pipeline management), overseeing commercial processes including order form creating, and support quote to order processes. Initiatives include ensuring a healthy business operating cadence, revenue systems & process standardization, revenue forecasting & managing Deal Desk initiatives. You will work cross functionally with Sales, Finance, Marketing, Product and Delivery stakeholders in all regions to streamline our Lead-To-Order process. Your Priorities will include – Deal Desk & Order Management Be a key anchor in the Deal Desk to provide deal acceleration and standardization. Act as a point of contact in all aspects of the Quoting-to-Booking process including questions relative to quotes, order status, deal registration, process adherence, etc. Ensure alignment & compliance on pricing/discounting terms maintaining deal hygiene. Administer end to end “Quote to Order Management” process, our CPQ tool, including overall governance and support. Business Operating Cadence & Reporting Establish and drive operating cadence/rigor across all Sales, Finance, Marketing, Product, Sales Development, and Customer success functions. Work with the sales and business leaders to ensure the health of the business on achieving key performance metrics including forecast accuracy, funnel analysis, and pipeline management. Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards. Provide support for adhoc reporting, analysis, insights and troubleshooting for the Global Sales teams with quick turnaround. Sales Process & Support Design, implement and optimize policies and processes in line with business realities and regulatory requirements. Build scalable capabilities to support growth plans. Bring rigor and organization to the weekly, monthly and quarterly sales meetings and reports. Be an escalation point to help enable the sales team in their day to day challenges to help resolve and navigate deal structuring, discounting, commissions, territory mapping, split and coverage decisions. Revenue Systems & Processes Lead efforts to standardize processes and systems (e.g. Salesforce.com) to enable accurate and efficient data collection and management of the company’s sales efforts Work cross-functionally to define problems, analyse growth opportunities and develop solutions, actionable recommendations and results through a rigorous, data driven process. Build sophisticated analytical models that further our understanding of the business. Create and document our sales processes, and train/onboard team members Qualifications :– 5-10 year of tech industry sales operations experience mandatory with strong exposure to growth enterprise software and SaaS companies. Have proven ability to think strategically and plan effectively; be “hands on”, detail and results oriented and manage multiple tasks against deadlines. The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry, but can also communicate effectively with executive and sales leadership This candidate will be data-driven, self-motivated, sales infrastructure savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly while keeping focused on high impact projects with limited direction and supervision Expert in Salesforce and Excel; strong experience with CPQ tools (e.g., Dealhub) Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment Ability to create a performance- and metrics-focused culture Strong interpersonal skills with demonstrated ability to present technical content to general audiences Strong analytical and quantitative skills; ability to determine trends and propose solutions Organized and can juggle working on multiple different projects at once A creative problem solver who thrives in a fast-paced environment Excellent collaboration skills working with multiple departments and individuals to reach common solutions that serve revenue growth Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.