Staff Software Engineer

You are a part of Uniphore, one of the largest B2B AI-native companies that is decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across various industry verticals and enables the largest global deployments. Uniphore infuses AI into every aspect of the enterprise that impacts the customer, delivering a multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide you. The ability to capture voice, video, text, and analyze all types of data is well understood. As AI continues to grow in power, every part of the enterprise that impacts the customer will face disruption. The future is believed to be built on the connective tissue between people, machines, and data, all in the pursuit of creating the most human processes and experiences for customers and employees. As a qualified candidate, you possess a strong sense of ownership, accountability, and business acumen. You are passionate about your team's vision/mission and have the entrepreneurial drive to bring them to fruition. Mentoring the team to grow and reach their full potential is a key aspect of your role. You have a passion for designing modular systems using reusable components, SDKs, and robust APIs. Collaboration, socialization, and driving cross-team technical initiatives are part of your skill set. You approach tasks with a can-do attitude and strong work ethic, always acting with empathy and humility. In terms of skills, you should have at least 5 years of experience in software development, including designing, building, and managing high-scale, mission-critical real-time production systems. Proficiency in C/C++/C#, a good understanding of contact center operations, strong knowledge of recording solutions, and deep expertise in integration with major telephony systems are essential. Hands-on experience with various protocols and networking components, along with strong coding skills, troubleshooting abilities, and disciplined documentation practices, are also required. A Bachelors or Masters degree in engineering, Computer Science, or equivalent experience is preferred. Location preference for this role is in India - Bangalore. For more information on how Uniphore leverages AI to unify and humanize every enterprise experience, please visit www.uniphore.com.,