55 Sdp Jobs

Key Account Manager - Mining India Strategic Account Management Manage the key Account Planning Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements In collaboration with the Category Manager , identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships Steer the business and negotiate the correct solution is taken and delivered to the customer Operations I n collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales. Steer the business and ensure the correct solution is delivered to customers in a timely manner Serve as contact point for key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Prepare regular customer analysis to internal and external stakeholders using key account metrics/process Support your team members with coaching, training, and identifying revenue opportunities KEY EXPERIENCES IN: Managing several customers (Account Management) Selling solution to customers (Negotiating) Multi-tasking (Adaptability) Working with CRM (Salesforce Engage ) ( (Customer Relationship Management)

Key Account Manager - Mining India Strategic Account Management Manage the key Account Planning Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements In collaboration with the Category Manager , identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships Steer the business and negotiate the correct solution is taken and delivered to the customer Operations I n collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales. Steer the business and ensure the correct solution is delivered to customers in a timely manner Serve as contact point for key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Prepare regular customer analysis to internal and external stakeholders using key account metrics/process Support your team members with coaching, training, and identifying revenue opportunities KEY EXPERIENCES IN: Managing several customers (Account Management) Selling solution to customers (Negotiating) Multi-tasking (Adaptability) Working with CRM (Salesforce Engage ) ( (Customer Relationship Management)

Core Responsibilities: Day-to-day support and maintenance of Genesys PureCloud Solutions MACD on Genesys, including call flows, SIP trunks etc Act as L3 support during issues and drive towards resolution Work with various internal external application teams on integrating their platform with Genesys Migration and implementation of Genesys PureCloud Solution Monitor project progress and adjust as necessary to ensure successful project delivery. Creation of Documentation and Knowledge base Responsible for managing incident and service requests Manage and coordinate team activities, working closely with different support groups. Conduct regular reviews of the platform to ensure optimal performance and user satisfaction. Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects. Skills and Experience: Hands on experience on troubleshooting Genesys PureCloud solutions Good knowledge of APIs and integrating with 3rd party applications. Experience in migration and implementation of Genesys PureCloud Strong understanding of business requirements and ability to convert to solutions. Knowledge of Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring Good knowledge of Gateway configuration and Genesys SIP Trucking and Dial Plans. Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting. Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it Knowledge of network routing, VOIP Protocols, SIP Responses, Handshake communication etc.

General Summary: Job Area :Engineering - Software Job Location : Hyderabad / Bangalore / Chennai / Noida As a software engineer, you will design, develop Software for Qualcomms mobile chipsets which are based on cutting edge technology. Qualcomm is looking for energetic, creative and self-driven engineer to work in Multimedia Technologies such as Audio and Video codecs, Image Processing, Wireless Modem Technologies, such as 4G, WiFi, Bluetooth, Self-Organizing Networks. Platform Level SW, such as, Linux, Android, Windows, Board Support Packages. IOT Technologies, for Connected Cameras, Smart Assistants, Drones, Virtual Reality, Augmented Reality. Campus Grads will be working on following areas: Development of real-time embedded software and device drivers Mobile SW development for Windows Mobile, Android or Linux Good understanding of OS concepts, Data structures, etc C/C++ and object oriented design Wireless network standards such as CDMA/GSM/UMTS/LTE Linux/UNIX, Linux Drivers, Linux Kernel Development Protocols such TCP/UDP/IP/SIP/RTP etc Multimedia technologies including Audio, Video, Imaging Excellent analytical and problem solving skills Ability to collaborate and work in teams. Good verbal and written communication skill Opportunities include: SW development for Android, Window Mobile based Embedded Platforms Multimedia software stack, firmware and driver Development Wireless Modem and connectivity Software and Firmware Development Communication protocol stack Software Development Kernel, BSP and Device Driver Development Application SW and UI development. SW Architecture for embedded devices based on Android, Windows. Design and development based on Object oriented programming. Education: Masters, Bachelors: Computer Science Engineering, Communication Engineering, ECE,

About The Role Work Location Delhi, Mumbai, Bengaluru | Years of experience 3 + years | Entity India Business | Level :11 -Analyst Key responsibilities Drive client value creation Understand the clients business, priorities and leadership agenda Co-create with the client, articulate transformation and drive innovation agenda for the client Align the right teams or capabilities to enable (sell and deliver) successful transformation/innovation agenda Build long-standing, trust-based relationships Establish self as a trusted advisor with the client C-suite through an in-depth understanding of the client as well as industry Build networks at Accenture to be able to bring the best of Accenture to the client Grow the business/account Help originate deals based on defined commercial pathways; drive innovative deal construct and solutioning to grow business Delivery ownership and excellence Qualification Professional qualifications Rich experience in the Digital Commerce and Marketing wi th in-depth industry expertise including the industry /digital/technology trends. Demonstrate sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Experience in consulting and account management experience; domestic consulting experience preferred. Experience of SDP in CNR sector Organizations is also preferred. Educational qualifications Masters degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred Whats in-store for you? Learn and grow continuously Build new skills, grow existing skills, develop new areas of expertise within functional, technical or industry areas of the business with Accentures unmatched 24/7 expert-curated learning boards, webinars and classroom-style training programs Innovate Get access to resources that will allow you to leverage the latest technologies and bring innovation to life with the worlds most recognizable companies Thrive and advance Grow your career as far as your ambitions take you. Truly human Bring your whole self to a company that aims to be the most diverse in the world and delivers real-time performance feedback based on your strengths, not stats

As a VoIP Developer, you are expected to have a minimum of 3 years of experience in the field. Your responsibilities will include working with open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, and Kamailio. You should possess a strong understanding of PSTN lines and be proficient in VoIP and SIP technologies. Your role will involve the installation and configuration of various products, so prior experience in this area is essential. Proficiency in tools such as wireshark, tcpdump, sipp, fail2ban, and IPtables is required. You must have excellent analytical and troubleshooting skills to identify and resolve issues effectively. A good grasp of databases, including Mysql and Mongo, is necessary, along with experience in Database Replication and Heartbeat configuration. Familiarity with the TCP/IP protocol stack, LAN/WAN networks, and value-added VoIP features like Voicemail, ACD, IVRS, and CTI is also expected. Knowledge of SIP/SDP protocols, Softphones, Linux/server administration, WebRTC, and Enterprise Communication Servers (PBXs) is crucial for this role. You should be adept at problem troubleshooting and debugging techniques for both hardware and software components. In summary, your expertise in VoIP technologies, database management, network protocols, and server administration will be essential for success in this role.,

About The Role Join Accenture and help transform leading organizations and communities around the world. Our Corporate Functions people offer the essential expertise to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, youll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywherejoin the Accenture Adventure. Role Description: Process Optimization Create/develop and or maintain reporting solutions and analytics for payroll and payroll related processes such as risk and compliance, specific initiatives etc. Streamline processes and enhance efficiency based on data-driven recommendations. Collaborate/partner with CIO/Operations teams/Others to implement specific tools/processes within the payroll organization (Gen AI Tools, Mission Control, others) Data Analysis and Interpretation: Utilizing advanced analytical techniques to analyze payroll data, identify trends, anomalies, and opportunities for improvement. Work with local teams to address specific needs and provide potential solutions within the areas of automation/analytics. Act as SME on payroll metrics whenever required. Review data for accuracy and requestor authorization; act on discrepancies instead of processing incomplete or unauthorized requests. Reporting and Dashboard Development: Designing and maintaining comprehensive dashboards and reports that provide actionable insights to stakeholders. Qualification Important Skills: Skills & Knowledge Required Skills / Knowledge Mandatory Vs Preferred Measure of Skill Proficiency Evaluation Methodology Payroll Knowledge Preferred Met Expectation /Not Met Expectation Interview Payroll Systems and CRM/Workflow tools (SNOW / WQM / CRM etc.) Preferred Met Expectation /Not Met Expectation Interview Microsoft Excel Mandatory Met Expectation /Not Met Expectation Practice Communication Skills Mandatory Met Expectation /Not Met Expectation Interview Spanish Language Knowledge Preferred Met Expectation /Not Met Expectation Interview Data Modelling / Analytics (Example:PowerBI / Tableau / MS Access) Mandatory Met Expectation /Not Met Expectation Practice Microsoft PowerApps Mandatory Met Expectation /Not Met Expectation Practice Power Query Mandatory Met Expectation /Not Met Expectation Practice Automation Preferred Met Expectation /Not Met Expectation Practice PMO Product Owner Preferred Met Expectation /Not Met Expectation Interview Stakeholder Management Mandatory Met Expectation /Not Met Expectation Interview Problem solving skills (Analytical skills / Collaborative thinking/ Adaptable to change) Mandatory Met Expectation /Not Met Expectation Interview

As a Senior Voice Integration Engineer at R Systems in Bangalore, with over 9 years of experience, you will play a crucial role in designing, developing, and implementing systems for real-time anomaly detection in voice recordings and data reconciliation workflows. Your expertise in C/C++ programming, algorithms, and data structures will be essential for this role. Your responsibilities will include hands-on experience with voice and data protocols such as SIP, SDP, RTP, CSTA/TSAPI, and NATS. You will lead and support integration efforts across telephony systems like Cisco, Avaya, Genesys, and Mitel, as well as implement and maintain CTI and CRM integrations to enhance contact center performance. Collaborating with cross-functional teams, you will drive solutions across engineering, infrastructure, and operations, contributing to technical documentation, architectural planning, and performance tuning. Your strong understanding of contact center operations, telephony systems integration, and recording platforms will be key in ensuring system reliability, scalability, and high availability. To excel in this role, you must possess a Bachelor's or Master's degree in Engineering, Computer Science, or a related field, along with deep expertise in network troubleshooting, protocol analysis, and network fundamentals. Strong communication skills, analytical thinking, and problem-solving abilities are essential for success in this position.,

About The Role Project Managers are responsible for overseeing the project/engagement/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. About The Role - Grade Specific Senior Project Manager - Responsible for leading either a large project or a definable segment of a very large and complex project. Clients may be external or internal. PM are responsible for the translation of the client"s complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client"s solution. PM are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery. Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

Lead the design, execution, and growth of SDP initiatives in India from strategic planning and stakeholder engagement to program delivery and reporting. Act as the local owner of Unity s skills development efforts, working with cross-functional Unity teams across education, sales, and customer success. Partner with government entities, academic institutions, and industry to launch impactful training programs aligned with India s digital economy goals. Build feedback loops and performance frameworks to demonstrate the impact and ROI of each program. What were looking for Proven ability to manage and deliver large-scale training or upskilling programs, ideally in collaboration with government, academia, or industry. Strong program operations skills, including planning, execution, stakeholder coordination, and reporting. Familiarity with workforce development, technical education, or skilling initiatives in the Indian public or private sector. Ability to build and maintain relationships with cross-functional teams and external partners, ensuring aligned outcomes. Comfortable using data to measure program impact and optimise delivery frameworks. You might also have Experience working with emerging technologies such as real-time 3D (RT3D), gaming, or interactive media. Knowledge of government-led or funded education/employment programs in India or similar markets. Exposure to scaling programs across diverse regions, languages, or cultural contexts. Understanding of Unity s products or other digital creation platforms. Ability to navigate complex stakeholder environments with diplomacy and a solutions-oriented mindset. Additional information Relocation support is not available for this position. Work visa/immigration sponsorship is not available for this positio

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: EMM Intune.Experience: 3-5 Years.

You are a part of Uniphore, one of the largest B2B AI-native companies that is decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across various industry verticals and enables the largest global deployments. Uniphore infuses AI into every aspect of the enterprise that impacts the customer, delivering a multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide you. The ability to capture voice, video, text, and analyze all types of data is well understood. As AI continues to grow in power, every part of the enterprise that impacts the customer will face disruption. The future is believed to be built on the connective tissue between people, machines, and data, all in the pursuit of creating the most human processes and experiences for customers and employees. As a qualified candidate, you possess a strong sense of ownership, accountability, and business acumen. You are passionate about your team's vision/mission and have the entrepreneurial drive to bring them to fruition. Mentoring the team to grow and reach their full potential is a key aspect of your role. You have a passion for designing modular systems using reusable components, SDKs, and robust APIs. Collaboration, socialization, and driving cross-team technical initiatives are part of your skill set. You approach tasks with a can-do attitude and strong work ethic, always acting with empathy and humility. In terms of skills, you should have at least 5 years of experience in software development, including designing, building, and managing high-scale, mission-critical real-time production systems. Proficiency in C/C++/C#, a good understanding of contact center operations, strong knowledge of recording solutions, and deep expertise in integration with major telephony systems are essential. Hands-on experience with various protocols and networking components, along with strong coding skills, troubleshooting abilities, and disciplined documentation practices, are also required. A Bachelors or Masters degree in engineering, Computer Science, or equivalent experience is preferred. Location preference for this role is in India - Bangalore. For more information on how Uniphore leverages AI to unify and humanize every enterprise experience, please visit www.uniphore.com.,

The role of a VoIP Engineer involves designing, deploying, and managing VoIP infrastructure to ensure the delivery of high-quality communication services within the organization. As a VoIP Engineer, your responsibilities will include monitoring and troubleshooting network performance, maintaining system documentation, and staying updated on industry trends and best practices. You will be expected to design and deploy scalable VoIP systems, identify and resolve connectivity issues, and possess strong problem-solving skills to work effectively in a fast-paced environment. It is essential to have a Bachelor's degree in Computer Science, Information Technology, or Telecommunications, along with at least 3 years of experience in Voice/VoIP engineering. Key skills for this role include a solid understanding of SIP, RTP, SDP, and other VoIP protocols, as well as proficiency in programming languages such as C or Golang. Experience with planning and implementing secure voice infrastructure, troubleshooting voice-related issues, and working with both Enterprise and Open Source VoIP solutions is crucial. Additionally, knowledge of networking fundamentals, Linux/Unix operating systems, and collaborative project leadership are essential for success in this role. Preferred skills include experience with speech recognition technologies, real-time voice streaming, and a background in backend programming. Overall, the VoIP Engineer position offers a unique opportunity to work with advanced technologies in a dynamic environment that promotes professional growth and collaboration.,

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifications including solution architecture diagrams, integration design documents, and execution plans. - Build and validate proof-of-concepts for new CCaaS integrations to ensure functional compatibility. - Implement and deploy integrations in cloud production environments and monitor their performance. - Act as an escalation point to troubleshoot and resolve complex technical issues during integrations. Qualifications: - Bachelor's degree in Computer Science or related field preferred. - 3+ years of experience in software engineering or telecom integration roles. - Hands-on experience with UCaaS/CCaaS platforms such as Genesys, NICE CXone, Five9, AWS Connect, Avaya, and Twilio. - In-depth knowledge of telecom protocols like SIP, SDP, RTP, SIPREC, and media stream capture. - Proficiency in networking fundamentals, RESTful APIs, WebSockets, WebRTC, gRPC, and debugging tools. - Strong written and verbal communication skills to convey complex concepts clearly. - Self-driven, outcome-oriented, and able to thrive in fast-paced environments. Preferred Skills: - Experience with cloud deployments (AWS, GCP, Azure) and observability tooling. - Exposure to Session Border Controllers (SBCs) and telecom compliance requirements. - Prior experience with real-time AI applications is a plus. Benefits: - Competitive compensation package. - Comprehensive medical insurance and free online doctor consultations. - Generous leave policies and holidays. - Learning & Development fund for continuous learning and professional development. - Fun events to foster a positive organizational culture. - Flexible benefit plans for tax exemptions. At Observe.AI, we are committed to fostering an inclusive culture that celebrates diversity and respects individuals from all backgrounds. We encourage talented individuals from non-traditional and underrepresented groups to apply and help shape the future of Observe.AI. For more information, visit our website www.observe.ai.,

We are seeking a Bluetooth Host Development Lead with a robust background in developing, integrating, and optimizing Bluetooth Host Stack (Classic and/or BLE) for embedded platforms. The ideal candidate should possess practical experience working with protocols such as HCI, L2CAP, RFCOMM, SDP, GATT, and GAP. In this role, you will be tasked with guiding a team of Bluetooth engineers through various phases of development, debugging, and deployment. Your primary responsibilities will include leading the architecture, design, and development of Bluetooth Host Stack components. You will collaborate on Bluetooth profiles (A2DP, AVRCP, HFP, HID, GATT, etc.) and focus on optimizing host stack integration. Additionally, designing and implementing middleware and protocol layers (HCI, L2CAP, SDP, RFCOMM, etc.) will be a key aspect of your role. You will need to effectively interface with firmware, application, and hardware teams to ensure seamless Bluetooth functionality. Conducting code reviews, spearheading debugging efforts, and resolving interoperability issues with mobile/automotive devices will also be part of your responsibilities. Providing technical mentorship to junior engineers and ensuring timely project delivery will be crucial. Collaboration with the QA team for Bluetooth certification and conformance testing using tools like BITE and PTS will be necessary. The ideal candidate should have at least 12 years of experience in Bluetooth Host Stack development and be proficient in C/C++, multi-threaded programming, and Linux-based environments. A deep understanding of Bluetooth protocols like HCI, L2CAP, SDP, GATT, RFCOMM, ATT, and GAP is required. Hands-on experience with Bluetooth Profile integration (e.g., A2DP, HFP, GATT) and familiarity with Bluetooth qualification/certification tools such as PTS, Ellisys, or BITE are essential. Strong debugging skills using tools like GDB, Wireshark, and HCI Snoop logs will be advantageous in this role.,

Job Area: Interns Group, Interns Group > Interim Engineering Intern - SW Qualcomm Overview: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. General Summary: Job Area :Engineering - Software Job Location Hyderabad / Bangalore / Chennai / Noida As a software engineer, you will design, develop Software for Qualcomms mobile chipsets which are based on cutting edge technology. Qualcomm is looking for energetic, creative and self-driven engineer to work in ¢ Multimedia Technologies such as Audio and Video codecs, Image Processing, ¢ Wireless Modem Technologies, such as 4G, WiFi, Bluetooth, Self-Organizing Networks. ¢ Platform Level SW, such as, Linux, Android, Windows, Board Support Packages. ¢ IOT Technologies, for Connected Cameras, Smart Assistants, Drones, Virtual Reality, Augmented Reality. Campus Grads will be working on following areas: Development of real-time embedded software and device drivers Mobile SW development for Windows Mobile, Android or Linux Good understanding of OS concepts, Data structures, etc C/C++ and object oriented design Wireless network standards such as CDMA/GSM/UMTS/LTE Linux/UNIX, Linux Drivers, Linux Kernel Development Protocols such TCP/UDP/IP/SIP/RTP etc Multimedia technologies including Audio, Video, Imaging Excellent analytical and problem solving skills Ability to collaborate and work in teams. Good verbal and written communication skill Opportunities include SW development for Android, Window Mobile based Embedded Platforms Multimedia software stack, firmware and driver Development Wireless Modem and connectivity Software and Firmware Development Communication protocol stack Software Development Kernel, BSP and Device Driver Development Application SW and UI development. SW Architecture for embedded devices based on Android, Windows. Design and development based on Object oriented programming. EducationMasters, BachelorsComputer Science Engineering, Communication Engineering, ECE, Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Sr. Software Engr–VoIP (3+ yrs), SIP, RTP, Asterisk/Freeswitch, Kamailio, WebRTC, AWS, Golang, REST APIs, DevOps, MySQL, Linux. Prod-grade VoIP dev exp a must. C2H via TE Infotech (Exotel), Convertible to Permanent, Loc:BLR @ ssankala@toppersedge.com

Roles and Responsibilities Collect blood samples from patients and donors using various types of blood collection tubes. Perform laboratory tests on collected blood samples to ensure their suitability for transfusion purposes. Prepare blood components such as red blood cells, platelets, and plasma for storage in the blood bank. Conduct cross-matching procedures to identify compatible blood units for transfusions. Maintain accurate records of all blood collections, testing results, and inventory management. Interested may share CV at hr.mohali@parkhospital.in DD Mishra, Head HR, Mo. No. 7988561761

As a VoIP Engineer at our organization, you will be responsible for designing, deploying, and managing scalable VoIP systems to meet the communication needs of the organization. Your expertise in VoIP infrastructure will play a crucial role in ensuring high-quality and reliable communication services. You will be actively involved in monitoring and troubleshooting VoIP network performance, call quality, and connectivity issues. Your problem-solving skills and ability to work in a fast-paced environment will be essential in maintaining optimal VoIP system functionality. Documentation of system configurations, processes, and procedures will be a key aspect of your role. You will estimate the effort required for the development and implementation of VoIP systems while staying updated on industry trends and best practices in the VoIP domain. To excel in this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or Telecommunications and have at least 3 years of experience in Voice/VoIP engineering. Proficiency in SIP, RTP, SDP, and other VoIP & WebRTC protocols is necessary, along with strong programming skills in C or Golang. Your ability to plan and execute scalable, secure, and resilient voice infrastructure will be vital. You should possess excellent troubleshooting skills and a systematic approach to resolving voice-related issues. Hands-on experience with both Enterprise and Open Source VoIP solutions is preferred, along with a solid understanding of networking fundamentals and experience with Linux/Unix operating systems. As a collaborative team player, you will lead cross-functional projects and demonstrate self-motivation, ownership, and accountability. Preferred skills include experience with speech recognition technologies, real-time voice streaming, Voice AI, and a background in backend programming. Join us in this dynamic and innovation-driven environment to enhance your professional growth and contribute to the success of our VoIP initiatives.,

Project Managers are responsible for overseeing the project/engagement/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. - Grade Specific Senior Project Manager - Responsible for leading either a large project or a definable segment of a very large and complex project. Clients may be external or internal. PM are responsible for the translation of the client''s complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client''s solution. PM are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery. Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Procurement(RTP). Experience: 3-5 Years.

We have requirement some one who have experience in Voice over internet protocol development with MNC organization at chennai location. Exp required- Overall -10 + Years industry experience relevant experience in VOIP- min 3-4 Years . Notice Period - Immediate to 30 days its Fulltime permanent opportunity As a Sr. Software developer for VOIP,SIP, IMS, the person should be highly skilled Embedded Software Engineer with expertise in Embedded C, C/C++, Linux. The ideal candidate will be responsible for designing, developing, and maintaining embedded software applications, ensuring high performance and reliability in our products. KEY RESPONSIBILITIES: In this role, you will be responsible for: Design, develop, and maintain VoIP applications and services. Implement and optimize SIP (Session Initiation Protocol) solutions. Work with IMS (IP Multimedia Subsystem) architecture to enhance communication services. Collaborate with cross-functional teams to integrate VoIP solutions with other systems. Troubleshoot and resolve issues related to VoIP, SIP, and IMS. Ensure the security and reliability of communication systems. Write clean, maintainable, and efficient code. KEY JOB REQUIREMENTS: In this role, you will be successful, if you have: Experience: Graduate or postgraduate in Computer Science or related Engineering Specialization. Proven experience in software development with a focus on VoIP, SIP, and IMS. Strong programming skills in languages such as C /C++. Experience with VoIP protocols and technologies. Knowledge of SIP and IMS standards and protocols. Familiarity with network protocols and telecommunication systems. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Interested candidate kindly share the resume at piyush.kumar@axiomsoftwaresolutions.com or please connect a call on + 91 9654613950

Job Description: Network Engineer Role & responsibilities Design and Implementation Plan, configure, and implement network infrastructure including routers, switches, firewalls, and wireless systems. Set up and manage VLANs, routing protocols (OSPF, BGP), and Layer 2/3 configurations. Node Commissioning & Configuration Perform end-to-end configuration and commissioning of network elements: RAN, Core, IP routers, and switches. Ensure successful integration of nodes into NMS/OSS platforms. Network Integration Execute network integration tasks using tools like Nokia NIMS, Huawei U2000, Ericsson ENM, or similar. Create and follow detailed Method of Procedures (MOPs) for live network changes. Monitoring & Troubleshooting Proactively monitor network health and performance using diagnostic tools (ping, traceroute, Wireshark, etc.). Conduct root cause analysis and coordinate with vendors/TAC for escalated incidents. Automation & Scripting (Preferred) Use basic Python or Shell scripting for automation of routine tasks and log collection. Documentation & Reporting Prepare and maintain technical documentation including MOPs, Acceptance Test (AT) reports, and Handover documents. Create network diagrams and records using tools like Visio or Draw.io. Coordination & Communication Collaborate with internal teams and external vendors during deployments and troubleshooting. Communicate planned outages, changes, and incident resolutions effectively. Change & Incident Management Participate in change management activities during maintenance windows and planned outages. Follow ITIL practices for incident logging and resolution tracking. Security & Compliance Ensure network configurations adhere to security and compliance standards. Support regular audits and access control mechanisms. Skill Set Summary Technical Skills Proficient in IP Networking concepts including Routing, Switching, VLANs, BGP, OSPF, and MPLS. Hands-on experience in node configuration and commissioning across Routers, Switches, RAN, and Core network elements. Skilled in using telecom integration platforms such as Nokia NIMS, Huawei U2000, Ericsson ENM , or equivalent tools for node onboarding and MOP creation. Good knowledge of NMS/OSS systems , integration methodologies, and end-to-end network deployment workflows. Familiar with basic scripting in Python/Shell for automation and log collection (preferred). Proficient in using network diagnostic tools like ping, traceroute, and Wireshark. Experience in preparing and executing Method of Procedures (MOPs) , Acceptance Test (AT) documents, and final handover reports . Soft & Project Skills Strong documentation skills using MS Excel, Word, Visio, and tools like Draw.io for network diagrams. Excellent communication and coordination abilities across multi-vendor and cross-functional teams . Capable of managing real-time troubleshooting under pressure and resolving critical incidents. Sound understanding of change management processes and executing tasks during planned outages . Proficient in log analysis and working with TAC teams for escalated issue resolution.

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. - Grade Specific Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business. Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

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