28 Sdp Jobs

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: EMM Intune. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As Technical Solution Manager, you will bridge customer dreams and Nokias technology. You will provide world-class support for internal and external customers, shaping high-level architectures, delivering optimized solutions, and ensuring excellence in offering materials like Statements of Compliance, configurations, pricing, and solution descriptions. Your expertise in 4G/5G Core Solutions, Vo5G, VoNR, VoLTE, and a deep understanding of cloud technologies (Kubernetes, Containers, Public Cloud, Data Center Design) will empower you to create future-ready CSP solutions. Youll collaborate with global teams, synchronize technical requirements, lead RFX responses, and continuously drive knowledge sharing across the organization. You have: Bachelors, Masters, or equivalent degree in Engineering or related field, with 915 years of relevant experience in the Telecom field Expertise in 4G and 5G Core Network solutions, with deep knowledge of 3GPP and IETF specifications Proven experience with end-to-end Vo5G, VoNR, and VoLTE deployments, including components such as HSS, HLR, EIR, MNP, DRA, AAA, MME, AMF, SMF, PGW, SCP, BSF, and PCRF Hands-on experience as a system integrator with subject matter expertise in CSCF, TAS, SBC, MRF, ENUM, and OpenShift platform Strong grasp of communication protocols such as SIP, Diameter, and HTTP/2.0 It would be nice if you also had: In-depth understanding of cloud technologies, including Kubernetes, containers, orchestration, public cloud infrastructure, and data center design Certification in OpenShift, AWS, and GCP Provide presales support for internal and external Nokia customers, ensuring high-quality engagement and delivery. Contribute to solution development by preparing offer materials such as Statements of Compliance, configurations, pricing, and solution descriptions. Design high-level architecture and product alignment to best fit customer requirements and proposed solutions. Recommend optimized technical solutions based on an in-depth understanding of customer needs and industry standards. Maintain a strong grasp of telecom operators and the broader telecom market landscape. Collaborate effectively with global teams and stakeholders, demonstrating strong communication and networking skills. Participate in RFX processes, including BoQ, TSD creation, quality reviews, and feature requirement discussions with product and market experts. Support cross-functional alignment on technical solutions, contribute to traffic profiling, and finalize CNF/VNF sheets across involved products.

As a Fault Management Engineer at Nokia, you will play a crucial role in end-to-end fault incident management, ensuring rapid resolution that meets SLA and OLA requirements. You will work closely with cross-functional teams, including project teams for network design reviews and integration activities, to troubleshoot complex network incidents and ensure seamless service for our customers. The work environment is dynamic and fast-paced, fostering innovation and continuous improvement. You have: 6-10 years of experience in International Roaming Solution. Expertise in fault management and incident problem resolution. Proficient in GSM, GPRS, CAMEL (prepaid) testing and troubleshooting. Knowledge of call-related messages (ISUP, SIP), routing, E2E 3G/LTE/5G message flows and PDP troubleshooting. It would be nice if you also had: Experience with IPX and GRX networks. Familiarity with MME- SGSN roaming configuration and knowledge of APN resolution concepts. Working experience with SCCP and MTP migration processes. Fault management/configuration of Internal Roaming Network and Coordination with Project teams for HLD/LLD/TOL/Design reviews. Handle the Trouble shooting ticket or Change Request within SLA. MOP/WI preparation for the activities and new learnings. Prepare, implement and verify the configuration and integration of a Node / System. Coordinating with care team for finding and analyzing the RCAs. Guiding team members to execute complex & critical configuration changes. Tracking of issues related to tools and timely escalation as per pre-defined matrix. Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedback from customers.

As a Senior Solution Specialist, you will bridge customer dreams and Nokias technology. You will provide world-class support for internal and external customers, shaping high-level architectures, delivering optimized solutions, and ensuring excellence in offering materials like Statements of Compliance, configurations, pricing, and solution descriptions. Your expertise in 4G/5G Core Solutions, Vo5G, VoNR, VoLTE, and a deep understanding of cloud technologies (Kubernetes, Containers, Public Cloud, Data Center Design) will empower you to create future-ready CSP solutions. Youll collaborate with global teams, synchronize technical requirements, lead RFX responses, and continuously drive knowledge sharing across the organization. You have: Bachelors, Masters, or equivalent degree in Engineering or related field, with 7-13 years of relevant experience in the Packet core area Expertise in 4G and 5G Core Network solutions, with deep knowledge of 3GPP and IETF specifications Proven experience with end-to-end Vo5G, VoNR, and VoLTE deployments, including components such as HSS, HLR, EIR, MNP, DRA, AAA, MME , AMF , SMF , PGW , SCP, BSF, and PCRF Hands-on experience as a system integrator with subject matter expertise in CSCF, TAS, SBC, MRF, ENUM, and OpenShift platform Strong grasp of communication protocols such as SIP, Diameter, and HTTP/2.0 It would be nice if you also had: In-depth understanding of cloud technologies, including Kubernetes, containers, orchestration, public cloud infrastructure, and data center design Certification in OpenShift, AWS, and GCP Provide presales support for internal and external Nokia customers, ensuring high-quality engagement and delivery. Contribute to solution development by preparing offer materials such as Statements of Compliance, configurations, pricing, and solution descriptions. Design high-level architecture and product alignment to best fit customer requirements and proposed solutions. Recommend optimized technical solutions based on an in-depth understanding of customer needs and industry standards. Maintain a strong grasp of telecom operators and the broader telecom market landscape. Collaborate effectively with global teams and stakeholders, demonstrating strong communication and networking skills. Participate in RFX processes, including BoQ, TSD creation, quality reviews, and feature requirement discussions with product and market experts. Support cross-functional alignment on technical solutions, contribute to traffic profiling, and finalize CNF/VNF sheets across involved products.

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

- Grade Specific Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience3-5 Years.

Work Location Delhi, Mumbai, Bengaluru | Years of experience 3 + years | Entity India Business | Level :11 -Analyst Key responsibilities Drive client value creation"""""""""""""""""""""""""""""""""""""""""""""""""""""""" Understand the client's business, priorities and leadership agenda Co-create with the client, articulate transformation and drive innovation agenda for the client Align the right teams or capabilities to enable (sell and deliver) successful transformation/innovation agenda Build long-standing, trust-based relationships Establish self as a trusted advisor with the client C-suite through an in-depth understanding of the client as well as industry Build networks at Accenture to be able to bring the best of Accenture to the client Grow the business/account Help originate deals based on defined commercial pathways; drive innovative deal construct and solutioning to grow business Delivery ownership and excellence Qualifications Professional qualifications Rich experience in the Digital Commerce and Marketing wi th in-depth industry expertise including the industry /digital/technology trends. Demonstrate sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Experience in consulting and account management experience; domestic consulting experience preferred. Experience of SDP in CNR sector Organizations is also preferred. Educational qualifications Master’s degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred What’s in-store for you? Learn and grow continuously Build new skills, grow existing skills, develop new areas of expertise within functional, technical or industry areas of the business with Accenture’s unmatched 24/7 expert-curated learning boards, webinars and classroom-style training programs Innovate Get access to resources that will allow you to leverage the latest technologies and bring innovation to life with the world’s most recognizable companies Thrive and advance Grow your career as far as your ambitions take you. Truly human Bring your whole self to a company that aims to be the most diverse in the world and delivers real-time performance feedback based on your strengths, not stats

Interact with clients directly and drive technical discovery calls and act as the Subject matter expert for the product Lead the Technical discussions/ Consultants for the Sales deals For the real-time team, he will be the Go to Person for the domain of contact centers Understand the customer requirements perform a feasibility study of the Customer CCaaS offerings and identify the right method for the integration Prepare the design document and execution plan for the integration between OAI and Customer CCaaS infrastructure Build a Proof-Of-Concept (PoC) to validate the integration Code, unit test, and deploy the newly built CCaaS integration to production servers Handle Customer Escalations and take part in live troubleshooting sessions Work with cross-functional teams(PreSales, Customer Success Managers, Implementation Managers) to clarify technical queries, product features, and custom requests Work with the product team to ideate new features based on product gaps and usage trends Guide the junior engineers with technical queries on product, process, and technology Skills needed: Industry experience of 6+ years in the telecom industry Subject matter expertise (SME) on telecom products and services Hands-on experience with telecom protocols (SIP/SDP, RTP, etc.) Hands-on with SIPREC, REST API, WebSockets, WebRTC, and gRPC technologies Hands-on development experience with UCaaS/CCaaS solutions In-depth knowledge on computer networks and operating system fundamentals Well versed in setting up cloud/on-prem UCaaS/CCaaS server platforms end-to-end (Installation, Configuration and Monitoring) Comfortable with object oriented programming and scripting languages Understanding of REST API, Websockets fundamentals Hands on with tools like WireShark, Postman etc Interact with clients directly and drive technical discovery calls Must have excellent communication skills and be able to communicate technical issues to non-technical people Have excellent troubleshooting skills and presentation and interpersonal skills Highly motivated self-starter who does not need day-to-day management Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Description Primary Skill Python Development* Develop and maintain Python scripts and tools to automate CI/CD processes and improve pipeline efficiency. * Create custom integrations between GitLab, Artifactory, and other tools using Python. * Write and maintain code for custom plugins or extensions to enhance GitLab CI/CD and Artifactory functionality. * Work with development teams to identify and address automation needs and implement Python-based solutions. * Review and refactor Python code to ensure high quality and performance. Secondary Skill GitLab CI/CD Governance* Design, implement, and enforce CI/CD best practices and standards using GitLab. * Develop and maintain CI/CD pipeline configurations to ensure robustness and scalability. * Monitor pipeline performance and troubleshoot issues to ensure smooth and efficient builds. * Implement and manage pipeline security, including secrets management and access controls. * Perform periodic reviews and audits of CI/CD processes to ensure compliance with best practices and organizational policies. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills GitLab;Python Languages RequiredENGLISH Role Rarity To Be Defined

About The Role Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. About The Role - Grade Specific Engagement Director - Operate at board level in multi-site engagements. SDMs are fully responsible for providing deliverables or service to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction. SDM conduct client negotiations to agree terms for changes to the scope of the project or service, setting realistic expectations and ensuring commercial viability. SDMs manage project or service teams, plan activities and monitor progress. SDM ensure all project deliverables or services are provided using best practices and are of an appropriate quality. SDM provide factual analysis of the project or service portfolio and the team's performance and compliance to standard tools and processes. Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

About The Role Collab Unified Collaboration Required Skills (Must Have and should meet all the below standards for qualifying to this role) CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNS,DHCP,TFTP,NTP and LDAP Desired Skills (Good to have as value add to this role) Programming skills in Java/Python Understanding of Cisco Video Solution Understanding of WebEx Switching Skill Education &/ Additional Certifications Degree/ Masters CCNP/CCIE Collaboration

8+ yrs exp in design and development of Voice Services across NB-IOT. Exp in SIP/SDP, VOIP , VoIMS, IMS network and server skills. Any lang exp .Exp in product devlop- Available for F2F round (Tin Factory), Bangalore. Ready to work in Start up

Description Primary Skills GitLab CI/CD Governance* Design, implement, and enforce CI/CD best practices and standards using GitLab. * Develop and maintain CI/CD pipeline configurations to ensure robustness and scalability. * Monitor pipeline performance and troubleshoot issues to ensure smooth and efficient builds. * Implement and manage pipeline security, including secrets management and access controls. * Perform periodic reviews and audits of CI/CD processes to ensure compliance with best practices and organizational policies. Secondary Skills: Python Development* Develop and maintain Python scripts and tools to automate CI/CD processes and improve pipeline efficiency. * Create custom integrations between GitLab, Artifactory, and other tools using Python. * Write and maintain code for custom plugins or extensions to enhance GitLab CI/CD and Artifactory functionality. * Work with development teams to identify and address automation needs and implement Python-based solutions. * Review and refactor Python code to ensure high quality and performance. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level LEVEL 3 - SENIOR6-9 Years Experience Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills GitLab;Python;CICD Languages RequiredENGLISH Role Rarity To Be Defined

Description Primary Skill Python Development* Develop and maintain Python scripts and tools to automate CI/CD processes and improve pipeline efficiency. * Create custom integrations between GitLab, Artifactory, and other tools using Python. * Write and maintain code for custom plugins or extensions to enhance GitLab CI/CD and Artifactory functionality. * Work with development teams to identify and address automation needs and implement Python-based solutions. * Review and refactor Python code to ensure high quality and performance. Secondary Skill GitLab CI/CD Governance* Design, implement, and enforce CI/CD best practices and standards using GitLab. * Develop and maintain CI/CD pipeline configurations to ensure robustness and scalability. * Monitor pipeline performance and troubleshoot issues to ensure smooth and efficient builds. * Implement and manage pipeline security, including secrets management and access controls. * Perform periodic reviews and audits of CI/CD processes to ensure compliance with best practices and organizational policies. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills GitLab;Python Languages RequiredENGLISH Role Rarity To Be Defined

Key Responsibilities: 1. Bluetooth Protocol Development Design and implement Bluetooth stack functionality (BR/EDR and BLE). Develop low-level drivers for Bluetooth hardware and radio modules. Work with Bluetooth Core protocols (L2CAP, HCI, RFCOMM, etc.). Ensure compatibility with Bluetooth SIG standards. 2. Application Development Develop Bluetooth-based applications for Android , iOS , and embedded platforms . Create and maintain Bluetooth profiles (A2DP, HFP, HID, GATT, etc.). Work on Bluetooth Low Energy (BLE) use cases, including advertising, scanning, and pairing. 3. Connectivity and Performance Optimization Optimize Bluetooth connection stability, range, and throughput. Improve power consumption and latency in Bluetooth communication. Debug and resolve Bluetooth-related issues using tools like Ellisys and Frontline . 4. Testing and Troubleshooting Conduct interoperability testing with third-party Bluetooth devices. Perform stress testing and packet analysis for performance evaluation. Use Bluetooth sniffers and packet analyzers to debug issues. 5. Cross-Team Collaboration Work with hardware, firmware, and software teams to ensure seamless Bluetooth integration. Collaborate with UX/UI teams to ensure user-friendly Bluetooth connectivity. Provide technical guidance to QA teams for Bluetooth feature validation. Required Skills and Experience: 4+ years of experience in Bluetooth development (Classic and BLE). Strong understanding of Bluetooth stack (L2CAP, ATT, HCI, RFCOMM, SDP, etc.). Proficiency in C/C++ , Python , and Java/Kotlin (for Android) or Swift/Objective-C (for iOS). Experience with Bluetooth chipset integration (e.g., Qualcomm, Broadcom, Nordic). Hands-on experience with Bluetooth sniffers (Ellisys, Frontline). Knowledge of Bluetooth profiles (A2DP, HFP, HID, GATT). Strong debugging skills for Bluetooth connection, pairing, and data transfer issues. Experience with embedded systems and low-level hardware interfacing. Preferred Skills: Experience with Bluetooth 5.x (Long Range, LE Audio). Knowledge of RF testing and antenna design principles. Familiarity with Bluetooth SIG certification process. Experience with real-time operating systems (RTOS) and microcontrollers (e.g., ARM Cortex). Understanding of wireless coexistence (Wi-Fi, LTE, NFC).

The Billing Executive Trainee is responsible to enter demographics information, post charges, post and reconciling payments received, handling insurance denials and rejections. External Title: Billing Executive Trainee Internal Title: IND RCM Individual Contributor I Reports to: Senior Billing Executive Physical Demands Sitting and typing for an extended period of time Reading from a computer screen for an extended period of time Speaking and listening on a telephone Working independently Frequent use of a computer and other office equipment Work environment of a traditional fast-paced and deadline-oriented office Key Competencies: Communication Organization Attention to Detail Customer Service Productivity Technology aptitude Time & Attendance/ Dependability If working remotely: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Roles and Responsibilities Key Responsibilities: Responsible for assigned day to day tasks Possess good working knowledge of the US Healthcare processes Adept at navigating through different practice management systems Follow client related guidelines as specified Enter demographic information and charges with accuracy Understand EOBs and post payments/ denials accurately and timely Identify denial trends at payer level Communicate issues, discrepancies in received vs. posted daily Complete all assigned tasks daily Must pass an assessment to display knowledge of skills and abilities Other duties as assigned

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation. Job Description - Grade Specific Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business. Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess can-do attitude and strong work ethic. Act with empathy and humility Must Have Skills 6+ years experience in software development including 4+ years designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C/C++ Good understanding of contact center operations including ACD, IVR, and CRM integration Strong knowledge in recording solutions like redbox/verint/nice/calabrio Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, SDP, RTP, CSTA/TSAPI and NATS Hands on experience with CTI (Computer Telephony Integration) Advanced knowledge of packet capture, dissection and protocol decoding Experience with SSL/TLS decryption Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows Strong coding skills with an eye for using the right algorithms and data structures Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelors or masters degree in engineering, Computer Science or equivalent experience Location preference: India - Bangalore

General Summary: Job Area :Engineering - Software Job Location : Hyderabad Bangalore Chennai Noida As a software engineer, you will design, develop Software for Qualcomms mobile chipsets which are based on cutting edge technology. Qualcomm is looking for energetic, creative and self-driven engineer to work in Multimedia Technologies such as Audio and Video codecs, Image Processing, Wireless Modem Technologies, such as 4G, WiFi, Bluetooth, Self-Organizing Networks. Platform Level SW, such as, Linux, Android, Windows, Board Support Packages. IOT Technologies, for Connected Cameras, Smart Assistants, Drones, Virtual Reality, Augmented Reality. Campus Grads will be working on following areas: Development of real-time embedded software and device drivers Mobile SW development for Windows Mobile, Android or Linux Good understanding of OS concepts, Data structures, etc C/C++ and object oriented design Wireless network standards such as CDMA/GSM/UMTS/LTE Linux/UNIX, Linux Drivers, Linux Kernel Development Protocols such TCP/UDP/IP/SIP/RTP etc Multimedia technologies including Audio, Video, Imaging Excellent analytical and problem solving skills Ability to collaborate and work in teams. Good verbal and written communication skill Opportunities include: SW development for Android, Window Mobile based Embedded Platforms Multimedia software stack, firmware and driver Development Wireless Modem and connectivity Software and Firmware Development Communication protocol stack Software Development Kernel, BSP and Device Driver Development Application SW and UI development. SW Architecture for embedded devices based on Android, Windows. Design and development based on Object oriented programming.Education: Masters, Bachelors: Computer Science Engineering, Communication Engineering, ECE,

Work Location: Delhi, Mumbai, Bengaluru | Years of experience: 3 + years | Entity: India Business | Level :11 -Analyst Key responsibilities Drive client value creation"""""""""""""""""""""""""""""""""""""""""""""""""""""""" Understand the clients business, priorities and leadership agenda Co-create with the client, articulate transformation and drive innovation agenda for the client Align the right teams or capabilities to enable (sell and deliver) successful transformation/innovation agenda Build long-standing, trust-based relationships Establish self as a trusted advisor with the client C-suite through an in-depth understanding of the client as well as industry Build networks at Accenture to be able to bring the best of Accenture to the client Grow the business/account Help originate deals based on defined commercial pathways; drive innovative deal construct and solutioning to grow business Delivery ownership and excellence Qualifications Professional qualifications Rich experience in the Digital Commerce and Marketing wi th in-depth industry expertise including the industry /digital/technology trends. Demonstrate sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Experience in consulting and account management experience; domestic consulting experience preferred. Experience of SDP in CNR sector Organizations is also preferred.? Educational qualifications Masters degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred Whats in-store for you? Learn and grow continuously: Build new skills, grow existing skills, develop new areas of expertise within functional, technical or industry areas of the business with Accentures unmatched 24/7 expert-curated learning boards, webinars and classroom-style training programs Innovate: Get access to resources that will allow you to leverage the latest technologies and bring innovation to life with the worlds most recognizable companies Thrive and advance: Grow your career as far as your ambitions take you. Truly human: Bring your whole self to a company that aims to be the most diverse in the world and delivers real-time performance feedback based on your strengths, not stats

About The Role : Mandatory Skills:Good inter communication skills with hand-on experience in C, SIP/VOIP protocol & Linux commands/usages Primary Skills C Programming, SIP/VOIP, Linux

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: EMM Intune. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: EMM Intune. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.