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GENERAL ELECTRIC (GE)
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Unified Communications Engineer

Unified Communications Engineer

GENERAL ELECTRIC (GE)

4 - 9 years

6 - 11 Lacs

bengaluru

Posted:20 hours ago| Platform:

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Skills Required

mining networking capm office equipment diversity and inclusion voip http sip microsoft freight

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who will you be working with

You will work with a global team of UC Analysts & Engineers located in the Americas and EMEA regions. You will collaborate with IT teams and end users globally across our locations.

How will you make a difference

As a member of our Unified Communications (UC) team, Wabtec is looking for an individual to run a best-in-class voice and video platform based on Microsoft Teams. The UC Engineer role reports directly into the Networking/UC/Identity organization and is responsible for the management of our UC infrastructure, project management, service delivery, and designing solutions & processes.

What do we want to know about you

You must have:

4 year degree with 5+ years of IT experience.
Expertise in voice concepts and best practices such as SIP trunking, MOS and other call quality metrics, telephony, VoIP
Expertise in Microsoft 365 and Microsoft Teams administration, including Microsoft Teams Direct Routing
Knowledge of AV and conference room technologies
PowerShell scripting skills
Project management skills
Willing to embrace change and manage or influence required activities to reach desired outcomes
Proven ability to deliver while under tight timelines
Demonstrated ability to proactively analyze and solve complex problems
Excellent communication skills including both verbal and written
Actively seeks next-gen certifications pertinent to the role.
Ability to work unsupervised.
Strategic and creative thinking to analyze issues that may arise and create solutions.
Ability to respond positively to feedback and implement change in process and procedures as needed.
Ability to work in a fast-paced environment.
Ability to work all hours across different time zones.
Must be able and willing to travel as needed up to 10%

We would love it if you had:

MS-700 and/or MS-721 certification
Entry-level SBC vendor certification, such as AudioCodes ACA
Experience with Nice CXOne Studio
Entry-level project management certification, such as CAPM
Knowledge of ITIL concepts and practices

What will your typical day look like

Ensure incident response and compliance to ticket SLAs.
Support UC platforms & services, including Microsoft Teams, conference room systems, SIP trunking, call center solutions, and webcasts.
Manage & deliver UC projects, including Teams Voice deployment projects.
Deploy proactive solutions to recurring problems/requests.
Be an escalation point, and a strong advocate for our end users, customers, and stakeholders.
Collaborate with third-party service and support vendors to ensure maximum uptime and prompt problem remediation

What about the physical demands of the job

Regularly remaining in a stationary position, often standing or sitting for prolonged periods
Regularly communicating with others to exchange information
Regularly required to attend meetings in person and virtually using video and audio computer equipment
Regularly repeating motions that may include the wrists, hands and/or fingers, such as typing
Occasionally moving about to accomplish tasks or moving from one worksite to another
Occasionally light work that includes moving objects up to 20 pounds

Work Environment:

Current hybrid work schedule of at least 3 days in the office (Tuesday-Thursday), with a possibility of returning to 5 days at any time.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, you may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise

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GENERAL ELECTRIC (GE)

Conglomerate / Diversified industrials

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Unified Communications Engineer