UK Pension - Defined Benefits

To work as part of a team and lead on projects providing an accurate, reliable and high standard of data and de-risking solutions to Trustees, third parties and internal teams alike. You will manage the client relationships for certain projects, acting as the clients point of contact for guidance, billing and budgeting. You will report to the De-risking Manager. You will need to demonstrate an adaptable and innovative approach to problem solving, and the ability to build relationships based on honesty, respect and encouragement to achieve success.

Processes

• Processing and peer reviewing project work.
• 75% utilization for self i.e doing client work. Revenue target of ~320k per annum
• Should know to read scheme proformas and work on first principles.
• To ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across all aspects of data processing.
• Quickly identify and analyze risks in pension scheme data, which may impact on effective project delivery.
• Ensure Errors and omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with the De-risking Manager and Professional Champion.
• Constantly review processes to identify any opportunities/ideas for change and discuss these with your De-risking Manager.
• Actively work with other senior team members to develop and implement process improvements.
• Be flexible and adaptable to the work demands
• Follow e-working protocol and keep the team task list up to date with progress and movement on your assigned tasks.

Performance

• Be accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis.
• Be accountable for the standard and quality of own work.
• Perform pension calculations, data audits and data corrections, enter and review pensions data and respond to data queries enquiries to the required standard using excel worksheets and following process guidance material across a wide range of project tasks.
• Lead on your assigned projects, ensuring that assigned project tasks are completed in line with timescales set out in the project plans or otherwise agreed with the client at the required level of quality. Escalate to your team manager if delivery dates are at risk.
• Undertake the accurate peer review of De-risking tasks and provide constructive feedback to drive improvement.
• Implement, manage and maintain risk based project plans aligned to team strategy and client expectations.
• Monitor team workloads and update Management Information reporting for the team.
• In the absence of the team manager lead on team huddles to discuss work plans and resource challenges.
• Oversee the team in the absence of the Team Manager.

Financials

• To accurately record own time spent, in accordance with standard procedures.
• To meet the assigned individual chargeable hours target.
• Own and monitor client project and task budgets for your projects.
• Escalates any budget risks promptly with a clear explanation of the risks and recommended remedial action.
• Undertakes, delegates and reviews tasks as appropriate to ensure all projects are achieving the deadlines, budgets and quality standards.
• Manage the billing cycle for assigned clients. Proactively monitor and mitigate against any risk that may lead to a write off or a non-profitable activity.
• Preparation and/or Peer Review of project engagement letters and non-reliance letters.
• Review of BPA documentation for clients about to transact.
• Prepare and/or Peer Review pricing for new projects or tasks for your team.

Client

• Agree appropriate requirements, deadlines and budgets with clients for assigned projects.
• Attend project review meetings and project kick off calls.
• Develop a flexible method of communication to support client reporting.
• Learn what is important to the client and how each task will contribute to the success of the wider project.
• Creates and maintains collaborative relationships with internal and external stakeholders that help achieve the project objectives.

People

• Actively support the team by sharing knowledge from your own experience to help colleagues consistently deliver client satisfaction.
• Act as a mentor and role model for the team, knowing when to support and challenge others to help create a high performing but fun working environment.
• Organize work, provide instruction and guidance to offshore teams as appropriate.
• Performing For Success (PFS) support for junior members of the team.
• Carry out team training on targeted processes and procedures.

ESSENTIAL:

Proficient Computer Skills in particular Microsoft office, word and excel

Strong drive to develop self

Proficiency in leading a project-based team

Ability to develop and implement processes and improvements

Proficient DB pensions knowledge and experience

DESIRABLE:

Working towards the PMI qualifications (or equivalent)

Experience of relevant financial services, outsourcing or project management role.