Job
Description
Role Description Role Summary: As the Collaboration & Mobility Service Owner , you will lead enterprise collaboration tools and mobile communication strategies for BFSI clients. The role focuses on Microsoft 365, Teams (non-voice), SharePoint, Exchange, secure mobility, and ensuring a seamless and compliant user experience. Key Responsibilities Define and implement UCC collaboration and mobility strategy. Manage Microsoft 365 suite (Exchange, Teams, SharePoint) and secure mobile solutions (BYOD, MDM). Oversee compliance tools such as DLP, Mimecast, and encryption services. Coordinate incident resolution, root cause analysis, and continuous service improvements. Promote collaboration innovation using AI-powered tools, hybrid cloud integrations, and automation. Lead cross-functional stakeholder meetings and vendor engagements. Maintain service documentation, SOPs, and governance reports. Ensure mobility policies align with BFSI security and compliance standards. Required Skills & Qualifications 10+ years in IT services; 5+ years in UCC or enterprise collaboration. In-depth knowledge of M365, Teams, SharePoint, Exchange, DLP, and secure mobility platforms. Familiarity with tools like Intune, AirWatch, and other enterprise mobility management systems. Strong leadership and vendor management abilities. Experience with BFSI security and compliance frameworks. Preferred certifications: ITIL, PMP. Performance & KPIs Reduction in recurring incidents and service escalations SLA adherence and backlog management User adoption rates for collaboration tools Audit readiness and compliance effectiveness Completion of service improvement initiatives Skills M365,Microsoft Sharepoint,microsoft teams Show more Show less
