UAM Operations – L1 to Lead Roles

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Company overview: About Estuate

‘Extreme Service’

Our key to success

Our culture of oneness

UAM Operations – L1 to Lead Roles

team.

• Provide user access management (UAM) support in a rotational shift model covering APAC, EMEA, and AMER regions
• Perform end-to-end user provisioning and de-provisioning activities across multiple systems and applications
• Manage access requests, password resets, and entitlement changes within defined SLAs
• Execute routine and complex access management tasks, including account creation, modifications, and removals
• Triage, escalate, and resolve tickets based on issue complexity and priority
• Lead shift operations when applicable, ensuring proper handovers, issue escalation, and workload balancing
• Conduct periodic access reviews and maintain audit-compliant documentation
• Collaborate with HR, IT, Security, and Compliance teams to ensure identity governance adherence
• Work with IAM tools like Active Directory, Azure AD, Okta, Exchange, and ServiceNow
• Follow SOPs accurately and help update documentation as needed
  

Skills & Requirements

• 2–8 years of experience in user access management, identity governance, or IT operations, depending on role level
• Hands-on experience with IAM tools such as Active Directory, Azure AD, Okta, Exchange, and ServiceNow
• Solid understanding of access control principles and identity lifecycle management
• Experience handling provisioning tasks, entitlement management, and access reviews
• Familiarity with ticketing systems and SLA-driven service delivery
• Strong troubleshooting skills related to account and access issues
• Ability to work in a rotational shift model, including coverage across global time zones
• Strong attention to detail and process orientation
• Clear and professional verbal and written communication skills
• Bachelor’s degree in IT, Cybersecurity, or a related field preferred (not mandatory for entry-level roles)
  

Open Categories & Skill Sets

• UAM Operations Lead / Shift Lead: Shift management, escalation point, workload balancing
• L2 UAM Analysts: Handle complex provisioning, entitlement issues, ticket triage
• L1 UAM Analysts / Access Admins: Routine provisioning/de-provisioning, access reviews, password resets, SLA-driven tickets
  

Our commitment to Equal Opportunity Employment (EOE)

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