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Job Title: Tutor Community Engagement Manager Location: Bangalore - BrightChamps Office Employment Type: Full-Time Work mode: Work from office (6 Days a week) About BrightChamps: BrightChamps is a leading global edtech company revolutionizing learning for kids aged 6-16. We offer courses in coding, financial literacy, mathematics, and emerging technologies , with multiple learning formats such as nano courses, self-paced learning, teacher-led classes, and hackathons . Our platform empowers students to learn at their own pace while engaging in exciting, gamified learning experiences. Role Overview: We are looking for a Tutor Community Engagement Manager to drive engagement, satisfaction, and retention within our growing tutor community. This role involves resolving tutor concerns , managing engagement programs , and building HR systems to foster a strong, motivated, and committed tutor network. The ideal candidate will act as the central point for tutor feedback , tracking Tutor Satisfaction Score (similar to NPS) and implementing strategies to improve tutor experience and community well-being. Key Responsibilities: 1 Tutor Engagement & Weekly Connects: Conduct weekly connect sessions with tutors to address concerns, share updates, and provide support . Foster a sense of community and belonging through structured engagement initiatives. Drive adoption of new teaching tools, methodologies, and system updates among tutors. 2 Tutor Support & Escalation Handling: Act as the primary point of contact for tutors facing pay-related issues, system challenges, and operational concerns . Develop a structured ticketing and escalation matrix for efficient issue resolution in collaboration with HR, Finance, and Tech teams . Track and analyze trends in tutor issues to proactively reduce friction and enhance efficiency . 3 Managing Tutor Engagement Programs: Oversee programs like the Star Teacher Program to recognize and reward high-performing tutors. Design and implement tutor appreciation, learning, and mentorship initiatives to enhance the tutor experience. Develop strategies to increase tutor retention and reduce attrition rates . 4 Tracking Tutor Satisfaction & Happiness Index: Act as the central node for tracking and analyzing Tutor Satisfaction Score (similar to NPS) . Monitor the Tutor Happiness Index by gathering real-time feedback and insights from the community. Collaborate with internal teams to make data-driven improvements based on tutor feedback. 5 Building HR Systems & Community Processes: Develop and implement HR policies and systems tailored for the tutor community. Create structured escalation processes for different levels of tutor concerns. Design and manage initiatives that promote a positive, engaged, and thriving tutor network . Key Performance Indicators (KPIs): Tutor Response Time & Issue Resolution Rate Tutor Satisfaction Score (NPS Equivalent) & Happiness Index Retention & Engagement Rates in Tutor Programs Adoption Rate for New Systems & Processes Effectiveness of Escalation Handling & Resolution Timelines Requirements: 3-5 years of experience in community engagement, tutor management, tutor operations Strong problem-solving and stakeholder management skills . Experience working with ticketing systems, CRM tools, or community engagement platforms . Ability to analyze tutor feedback and generate actionable insights . Passion for educational technology, community building, and tutor well-being . Experience in HR processes , tutor engagement, and tracking satisfaction metrics like NPS/Happiness Index . Why Join BrightChamps? Be a key driver of tutor engagement and retention at a global edtech leader. Lead strategic initiatives to improve tutor experience and satisfaction. Work in a collaborative and fast-paced environment with strong career growth opportunities. Competitive salary and benefits package. Interested candidates can apply at: shiva.jiddimani@brightchamps.com
