248 Troubleshooting Skills Jobs - Page 8

Video Conferencing Support, Desktop /software Application L1 Support Local system related issues like Outlook, PDF, Internet etc. Access management Partial, Application related Information

Video Conferencing Support, Desktop /software Application L1 Support Local system related issues like Outlook, PDF, Internet etc. Access management Partial, Application related Information

Video Conferencing Support, Desktop /software Application L1 Support Local system related issues like Outlook, PDF, Internet etc. Access management Partial, Application related Information

Job Title: Magento Frontend Developer Work Mode: Onsite Notice Period: Immediate iSource Services is hiring for one of their client for the position of Magento Frontend Developer. About the Role - Minimum 7+ years of experience working as a Frontend Developer with at least 4 years of direct experience in Magento frontend development. Strong experience in Magento 2 theme development, customization, and integration of third- party extensions. Expertise in HTML5, CSS3, JavaScript, AJAX, jQuery, and modern JS frameworks (e.g., React, Vue.js, or Angular). Version Control Systems Proficiency in Git or similar version control tools. Experience in optimizing frontend performance for speed, responsiveness, and scalability. Strong experience creating cross-browser and responsive designs for optimal user experience on various devices. Strong understanding of SEO principles and their implementation within Magento frontend development. Excellent troubleshooting and debugging skills. Magento 2 frontend development. Magento 2 theme development. HTML5, CSS3. JavaScript, jQuery. Skills : - Magento 2 frontend development, Magento 2 theme development, HTML5, CSS3, JavaScript, AJAX, jQuery, React, Vue.js, Angular, SEO principles, Git, debugging skills, troubleshooting Skills, Frontend Development.

Please share your updated profile to sugantha.krishnan@acldigital.com Job Description: Senior Network Security Engineer Location: Chennai (P), Bengaluru or Pune Job Summary: We are looking for a highly skilled Senior Network Security Engineer with deep hands-on experience in managing and securing enterprise networks. The ideal candidate will have strong expertise in Fortinet, Cisco, Palo Alto, and VPN technologies, along with a solid understanding of routing, switching, and network security protocols. Key Responsibilities: Design, implement, and manage secure network solutions using Fortinet (including FortiCloud), Cisco Firepower, and Palo Alto platforms. Configure and maintain IPSec and Site-to-Site VPNs across diverse environments. Monitor and troubleshoot network performance and security issues across firewalls, routers, and cloud platforms. Collaborate with cross-functional teams to ensure secure and efficient network operations. Maintain accurate documentation for network configurations and procedures. Stay current with emerging threats and security best practices. Upgrade firmware for Fortinet (including FortiCloud), Cisco Firepower, Cisco Routers, and Palo Alto devices, CLI, GUI and with upgrade tools. Required Skills & Qualifications: 8+ years of hands-on experience in network security and infrastructure. Strong expertise in: - Fortinet, including FortiCloud - Cisco Firepower and Cisco Routers - Palo Alto Networks - IPSec VPNs and Site-to-Site VPNs Solid understanding of routing protocols (OSPF, BGP, EIGRP) and switching technologies. Good knowledge of TCP/UDP protocols and general network security principles. Excellent troubleshooting and communication skills. Preferred Qualifications: Certifications such as Fortinet NSE, Cisco CCNA or CCNP Security, or Palo Alto PCNSE. Experience with cloud networking and security (AWS, Azure, or GCP). Familiarity with automation tools (e.g., Python, Ansible) is a plus

Roles and Responsibilities Set up and operate CNC laser cutting machines to produce high-quality cuts on various materials such as acrylic, aluminum, copper, Metal, Steel. Ensure accurate alignment of machine components and adjust settings accordingly to achieve optimal results. Troubleshoot issues with machine operation and perform routine maintenance tasks to prevent downtime. Collaborate with team members to meet production deadlines and quality standards. Maintain a clean and organized work environment by adhering to safety protocols. Desired Candidate Profile 3-5 years of experience in operating CNC machines (laser cutting) or similar equipment. Strong understanding of bending machine operations and troubleshooting skills. Proficiency in CNC machine operation, including setting up programs and making adjustments as needed. Experience working with plasma cutting techniques is an asset.

Greeting from NOVAC ! Novac Technology Solutions Private Limited is a digital transformation and cloud solutions company with strong technology and domain expertise in Financial Services, Insurance Services, Retail Solutions and Digital Learning. Role & responsibilities The role entails overseeing computer network operations, network administration, network security, network design, and team management on a day-to-day basis Experience in Network Design in multiple layers of Networking Strong understanding of network protocols and technologies Excellent problem-solving and analytical skills Strong skills on Firewalls and Router and Switches Optimize network performance, capacity with scalable architecture for a large setup Good knowledge of Enterprise network architecture concepts and handling both GUI and CLI platforms. Ensure and have the major incident calls in a timely manner, accurately tracking and documenting these calls, resolving them by following incident management process and escalations with the backend support team. BAU / Monitoring / Ticket handling is responsible with backend support team (24/7 support) and backend team (24/7 support) to ensure up keeping of the environment/ticket SLA. Proficiency with network protocols ( TCP/IP, DNS, DHCP) network architectures and network security principles Technology and process/business model based recommendations as per GAP analysis Support network management with the creation of an IT Network Roadmap Help with the presentation of data to advisory and regulatory authorities Create and validate the IT network road map and suggestions the phased approach for emerging technologies. Update the existing SOPs or create new SOPs for new implementations. Assist the L1/L2 Team in the below-mentioned activities with the OEM/vendors. Responsibility to ensure availability of all Network/Security devices in scope are up and running condition, their other an aspect like Configuration, Reconfiguration, enhancements, updates, upgrades, bug fixes, problem analysis, performance analysis and Migration of devices audits, users, profile management, root cause analysis. Skills on leading Networking tools for Monitoring & Reporting Qualification : Bachelor's Engineering degree in Computer Science, Information Technology, or related field. Professional certifications such as CCNA, CCNP, or equivalent are highly desirable

Greeting from NOVAC ! Novac Technology Solutions Private Limited is a digital transformation and cloud solutions company with strong technology and domain expertise in Financial Services, Insurance Services, Retail Solutions and Digital Learning. Role & responsibilities The role entails overseeing computer network operations, network administration, network security, network design, and team management on a day-to-day basis Experience in Network Design in multiple layers of Networking Strong understanding of network protocols and technologies Excellent problem-solving and analytical skills Strong skills on Firewalls and Router and Switches Optimize network performance, capacity with scalable architecture for a large setup Good knowledge of Enterprise network architecture concepts and handling both GUI and CLI platforms. Ensure and have the major incident calls in a timely manner, accurately tracking and documenting these calls, resolving them by following incident management process and escalations with the backend support team. BAU / Monitoring / Ticket handling is responsible with backend support team (24/7 support) and backend team (24/7 support) to ensure up keeping of the environment/ticket SLA. Proficiency with network protocols ( TCP/IP, DNS, DHCP) network architectures and network security principles Technology and process/business model based recommendations as per GAP analysis Support network management with the creation of an IT Network Roadmap Help with the presentation of data to advisory and regulatory authorities Create and validate the IT network road map and suggestions the phased approach for emerging technologies. Update the existing SOPs or create new SOPs for new implementations. Assist the L1/L2 Team in the below-mentioned activities with the OEM/vendors. Responsibility to ensure availability of all Network/Security devices in scope are up and running condition, their other an aspect like Configuration, Reconfiguration, enhancements, updates, upgrades, bug fixes, problem analysis, performance analysis and Migration of devices audits, users, profile management, root cause analysis. Skills on leading Networking tools for Monitoring & Reporting Qualification : Bachelor's Engineering degree in Computer Science, Information Technology, or related field. Professional certifications such as CCNA, CCNP, or equivalent are highly desirable

Job description We are hiring for Voice Support role ( International Process ) Designation : Engineer Shift : Flexible to work in Rotational Night shift Job location : Chennai(Ambit IT Park) Work Model : Work from office Week off: 2 days Rotational Week off Looking for immediate joiners/Can join in two weeks time. Primary Skills: • Excellent Communication - for voice, email, chat support • Should be able to communicate effectively • Should possess good telephone and email etiquette • Must be a graduate • Should be willing to work in US time zones • Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : Provide technical support to customers through various channels such as chat, email, and web chat. Troubleshoot and resolve customer issues related to software products in an efficient manner. Utilize problem-solving skills to identify root causes of problems and implement solutions. Collaborate with internal teams to escalate complex issues when necessary. Maintain accurate records of customer interactions using CRM software. Provide technical support to customers through various channels such as chat, email, and web chat.

Fresher 2020 to 2024 Pass out With Hardware and Network Course is Must Location : Bangalore Education : Any Graduation

About The Job Position Title: Big Data Admin Department: Product & Engineering Job Scope: India Location: Noida, India Reporting to: Director- DevOps Work Setting: Onsite Purpose of the Job As we are working on Big Data stack as well; where we need to setup, optimise, and maintain multiple services of Big Data clusters. We have expertise in AWS, Cloud, security, cluster etc. but now, we need a special expertise person (Big-Data Admin) who can help us to setup and maintain Bigdata environment in better way and keep it live with multi-cluster setup in Production environment. Key Responsibilities Participate in requirements analysis. Write clean, scalable jobs. Collaborate with internal teams to produce solutions and architecture. Test and deploy applications and systems. Revise, update, refactor, and debug code. Improve existing software. Serve as an expert on Big Data stack and provide technical support Qualifications Requirement: Experience, Skills & Education Graduate with 3+ years of Experience in Big Data technology Expertise in Hadoop, Yarn, Spark, Airflow, Cassandra, ELK, Redis, Grafana etc Expertise in cloud managed Bigdata stack like MWAA, EMR, EKS etc Good Knowledge of python and scripting Knowledge of optimization and performance tuning for Bigdata stack Troubleshoot skill is a must. Must have good knowledge of Linux OS and troubleshooting. Desired Skills Bigdata stack. Linux OS and troubleshooting Why Explore a Career: Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) - Ecosystem for Improved Patient Outcomes. It has been recognized and certified two times in a row Best places to work NJ 2023, Great Place to work 2023. If you are passionate about health technology and have a knack for turning complex concepts into compelling narratives, we invite you to apply for this exciting opportunity to contribute to the success of our innovative health tech company. Below are the competitive benefits that will be provided to the selected candidates basis their location. Competitive Salary Package Generous Leave Policy Flexible Working Hours Performance-Based Bonuses Health Care Benefits

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Sector 66-Mohali) Position: Customer Care representative Experience: 1-3 years and Freshers can also apply Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for Customer care representative role for our US clients infrastructure management. You will be responsible for troubleshooting Internet browsers (EDGE, Firefox and Mozilla). Being a Customer care representative this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Excellent Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers EDGE, Mozilla and Firefox Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). 1-3 years of experience and Freshers can also apply. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Desired Candidate Profile: 0-1 year of experience preferred in a similar role. Strong understanding of IT support principles and practices. Excellent communication skills with ability to work under pressure. Proficiency in troubleshooting and problem-solving skills with attention to detail. Ability to adapt quickly to new processes and technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers . Basic understanding of Operating systems (windows) Education and/or Experience: Any Graduation 1-3 years of experience This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.. Shift timing and working hours: Rotational night shifts 5 Days working 9hrs shift Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs. Roles and Responsibilities: Provide technical support to customers via phone for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting skills. Resolve customer queries related to IT support, technical voice process, and technical support. Interested candidates can reach out on: Mobile-9915101769 Sherry (Talent acquisition specialist)

We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Desired Candidate Profile: 1 year of experience preferred in a similar role. Strong understanding of IT support principles and practices. Excellent communication skills with ability to work under pressure. Proficiency in troubleshooting and problem-solving skills with attention to detail. Ability to adapt quickly to new processes and technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers . Basic understanding of Operating systems (windows) Education and/or Experience: Any Graduation 1-3 years of experience This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.. Shift timing and working hours: Rotational night shifts 5 Days working 9hrs shift Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs. Roles and Responsibilities: Provide technical support to customers via phone for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting skills. Resolve customer queries related to IT support, technical voice process, and technical support. Interested candidates can reach out on: Mobile-9915101769

We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Desired Candidate Profile: 1 year of experience preferred in a similar role. Strong understanding of IT support principles and practices. Excellent communication skills with ability to work under pressure. Proficiency in troubleshooting and problem-solving skills with attention to detail. Ability to adapt quickly to new processes and technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers . Basic understanding of Operating systems (windows) Education and/or Experience: Any Graduation 1-3 years of experience This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.. Shift timing and working hours: Rotational night shifts 5 Days working 9hrs shift Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs. Roles and Responsibilities: Provide technical support to customers via phone for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting skills. Resolve customer queries related to IT support, technical voice process, and technical support. Interested candidates can reach out on: Mobile-9915101769

We are looking for a highly motivated and enthusiastic individual for customer support representative role for our US clients infrastructure management. Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Desired Candidate Profile: 1 year of experience preferred in a similar role. Strong understanding of IT support principles and practices. Excellent communication skills with ability to work under pressure. Proficiency in troubleshooting and problem-solving skills with attention to detail. Ability to adapt quickly to new processes and technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about internet browsers . Basic understanding of Operating systems (windows) Education and/or Experience: Any Graduation 1-3 years of experience This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success.. Shift timing and working hours: Rotational night shifts 5 Days working 9hrs shift Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs. Roles and Responsibilities: Provide technical support to customers via phone for desktop and laptop issues. Troubleshoot hardware and software problems using troubleshooting skills. Resolve customer queries related to IT support, technical voice process, and technical support. Interested candidates can reach out on: Mobile-9915101769

strong knowledge in PLC, CNC System & controllers, Servo Motors & drives - Electrical & electronics, DG, Air compressor & Utilities,Trouble shooting / Diagnosis of Pneumatic, Hydraulic system,Exposure in IATF &OSHAS system documentation & Maintaining

We are looking SOFTWARE TECHNICAL SUPPORT ENGINEER who can handle inbound Calls Roles and Responsibilities 1. Diagnose and troubleshoot technical issues. 2. Ask customers targeted questions to quickly understand the root of the problem. 3. Coordinate with product team to find resolution for the issue. 4. Communicate with client using phone / email / chat and ensure issue resolution . 5. Escalate unresolved issues to appropriate internal teams (e.g. product team). 6. Provide prompt and accurate feedback to customers. 7. Assist in Product/Software testing in In-house/On-site. 8. Manage multiple incoming phone calls at a time from customers. 9. Prioritize and manage several open issues at one time. 10. Document technical knowledge in the form of notes and manual Desired Candidate Profile 1. Good Communication Skills 2. Good knowledge and understanding of MS Excel 3. It will be a added advantage if the candidate has the knowledge of SQL/PLSQL 4. Candidate must have strong analytical ability and data reasoning skills 5. Ability to collaborate with people across teams

IoT expert with strong problem-solving skills, Strong Soft skills, B.Tech- electronics/CSc, Provides IoT support, Troubleshooting, Installation, firmware/software handling, Documentation, and preferably AIS 140 GPS tracking systems. TCP/IP Protocols Required Candidate profile B.Tech in Electronics/CSc with IoT expertise, electronics manufacturing experience, and hands-on support for IoT systems & AIS 140 GPS.

Role & responsibilities Operate and monitor plant processes using DCS/SCADA systems to ensure stable and safe production. Coordinate with field operators and maintenance teams to manage process parameters and troubleshoot issues. Analyze real-time data to optimize production efficiency and reduce downtime. Maintain accurate logs, reports, and shift handover documentation. Respond quickly to alarms and deviations, taking corrective actions as required. Ensure strict adherence to quality, safety, and environmental standards. Preferred candidate profile Monitor and control plant operations through DCS/SCADA systems to ensure consistent and safe production of iron and steel. Coordinate with field operators and shift supervisors to implement operational changes and resolve process deviations. Analyze real-time data and performance metrics to optimize process efficiency and minimize downtime. Ensure compliance with safety and quality standards by following established SOPs and regulatory guidelines. Report system alarms, failures, and abnormal conditions promptly, initiating corrective actions as needed. Maintain logs and documentation of daily operations, process changes, and maintenance activities for shift handovers and audits.

Role & responsibilities Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively within acceptable TAT. Promptly following up on service requests and providing customer feedback. Monitoring equipment and product performance, and developing preventative maintenance measures. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. Monitoring inventory and reordering materials when needed. Improving product skills and keeping up with competitor and industry developments. Writing reports and presenting findings to Managers and Supervisors periodically. Preferred candidate profile A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering from a a reputed University. Excellent verbal, listening, and customer service skills. Ability to identify problems and solve them proactively Ability to deal with multiple requests Ability to remain patient and professional under pressure. Superb work ethic and a growth mindset. The ability to convince and explain technical information to customers. The ability to tear down a product and understand the parts involved and how it works. Location: Ghatkopar, Mumbai Type: Full-time Stipend: 10,000/ month

We are looking for a passionate and highly self-motivated individual to work primarily Senior L2 and L3 Support Engineer who should have a good understanding of the relationship between Active Directory and AZURE directory service. Provident fund

Job Title : PLC Programmer Location : Faridabad Job Type : [Full-Time] Experience : [3+ Years] Industry : Machine Manufacturing/Industrial Automation Job Summary : We are seeking an experienced Siemens PLC Programmer to design, develop, and maintain automation solutions for our manufacturing systems. The ideal candidate will have hands-on experience programming Siemens PLCs, troubleshooting industrial control systems, and integrating hardware and software to optimize machine performance. Key Responsibilities : PLC Programming : Develop and program Siemens PLC systems (e.g., S7-300, S7-1200, S7-1500) using TIA Portal or STEP 7. Create, modify, and debug ladder logic, function blocks, and structured text. HMI/SCADA Integration : Design and configure HMIs (e.g., WinCC, TIA Portal HMI) for intuitive operator interfaces. Develop SCADA systems for real-time monitoring and control. System Commissioning : Commission and test automation systems at the factory and customer sites. Troubleshoot and resolve issues during installation and commissioning. System Design : Collaborate with electrical and mechanical engineers to define system architecture. Interpret electrical schematics and integrate I/O modules, sensors, and actuators. Maintenance & Troubleshooting : Provide technical support for existing Siemens PLC systems. Perform preventive maintenance and resolve breakdown issues. Documentation : Prepare detailed project documentation, including control logic, wiring diagrams, and operator manuals. Maintain version control of PLC programs and configurations. Customer Interaction : Liaise with customers to understand automation requirements and deliver tailored solutions. Train customer staff on system operation and troubleshooting. Compliance : Ensure adherence to safety standards, including ISO, CE, and industry-specific regulations. Key Qualifications : Education : Bachelors degree in Electrical Engineering, Automation, Mechatronics, or related field. Relevant certifications in Siemens automation are a plus. Experience : 3+ years of experience in programming Siemens PLCs and HMIs. Hands-on experience with Siemens automation software (TIA Portal, STEP 7, WinCC). Technical Skills : Strong knowledge of industrial communication protocols (e.g., PROFIBUS, PROFINET, MODBUS). Familiarity with drives (e.g., SINAMICS), servo motors, and motion control. Understanding of PID control loops and process automation. Soft Skills : Excellent problem-solving and troubleshooting abilities. Strong communication and teamwork skills. Ability to work independently and manage multiple projects. Other Requirements : Willingness to travel for on-site commissioning and customer support. Familiarity with other PLC brands (e.g., Allen-Bradley, Mitsubishi) is a bonus. Why Join Us? Opportunity to work on cutting-edge automation projects. Collaborative and innovative work environment. Competitive compensation package and benefits. Continuous learning and professional development.

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.

Pre-Sales Activities : 1) Give a Pre-Sales Technical Demo & a standard presentation to Customer showing the capability of Creo Software 2) Have one to one interaction with Customer and capture their requirement according to their work profile and then deliver a Customized Technical Demo showing how Creo Software can help them in their design work . 3) Technical help for the Sales Executives to close the Sales deals 4) Proactive in mapping the customer, provide value based approach in proposing new solutions based on customer vertical Post-sales Activities : 1) Configuration / Installation of Creo Software at Customer End 2) Providing Training at Customer premises according to the requirement of Customer 3) Provide technical solutions for the queries raised by Customer ( At Customer premises or through remote sessions ) 4) Regularly visit all customers & maintain a good relationship with Customer and help for up selling and cross selling purpose