K One Ventures is a leading technology company focused on delivering scalable and high performance solutions. Our flagship product, SchoolBellQ, is an advanced ERP system designed to simplify school management operations. As we continue to grow, we are looking for a skilled Node.js Developer to enhance our backend systems and contribute to building robust, scalable applications. Job Summary: We are seeking a Node.js Developer with 1-2 years of experience to design, develop, and maintain scalable backend applications. The ideal candidate will work closely with frontend developers, DevOps engineers, and product teams to deliver high-performance solutions. Key Responsibilities: Develop and maintain scalable, high-performance backend services using Node.js & Express.js. Design, build, and optimize RESTful and GraphQL APIs. Ensure secure authentication and authorization (JWT, OAuth). Database Management & Optimization: Work with databases like MongoDB, PostgreSQL, or MySQL to ensure data integrity and efficiency. Write efficient queries and optimize database performance. Implement caching mechanisms using Redis or similar technologies. Database Management & Optimization: Work with databases like MongoDB, PostgreSQL, or MySQL to ensure data integrity and efficiency. Write efficient queries and optimize database performance. Implement caching mechanisms using Redis or similar technologies. Collaboration & Agile Development Work closely with frontend teams to ensure smooth API integration. reviews. Collaborate with DevOps engineers for deployment, monitoring, and CI/CD pipelines. Participate in Scrum/Agile ceremonies, including stand-ups, sprint planning, and code Security, Deployment & Cloud Integration Ensure application security and handle vulnerabilities following best security practices Primary Skills: Required Skills & Experience: 1+ years of backend development experience using Node.js & Express.js. Strong proficiency in JavaScript, TypeScript, and asynchronous programming. Experience with MongoDB, PostgreSQL, or MySQL. RESTful API and GraphQL development knowledge. Strong debugging and troubleshooting skills. Additional Expertise: Experience in SaaS or ERP backend development is a plus. Strong debugging and troubleshooting skills. Good communication skills and problem-solving abilities. Preferred Qualifications: B.Tech / B.E / MCA or relevant technical degree. Prior experience in SaaS or ERP systems is an advantage. Why Join K One Ventures? Be part of a growing team working on cutting-edge backend technologies. Contribute to a next-gen ERP solution for schools. Work in a collaborative & dynamic environment. Growth & learning opportunities with exposure to scalable cloud applications. Skills:- NodeJS (Node.js) and MySQL Show more Show less

SUMMARY Position: SharePoint Developer Location: Pune Experience: 4 years of relevant experience in SharePoint Development We are in search of a SharePoint Migration Expert to oversee the seamless transition from SharePoint on-premises to SharePoint Online. The ideal candidate will possess strong technical skills in SharePoint, M365, migration tools, PowerShell, and exceptional project coordination abilities. Key responsibilities include planning and executing the migration, assessing environments, creating migration roadmaps, troubleshooting migration issues, and providing post-migration support. The candidate should also be proficient in configuring SharePoint Online environments and documenting processes and timelines. Key Responsibilities: Plan and execute migration from SharePoint on-premises to SharePoint Online Assess environments, create migration roadmaps, and lead end-to-end migration activities Use migration tools like Sharegate or Microsoft native migration solutions Assess deprecated features and develop a comprehensive migration and modernization plan Troubleshoot migration issues related to customizations, workflows, permissions, and integrations Configure SharePoint Online environments post-migration Document processes, timelines, and provide user training and post-migration support Requirements Proven expertise in SharePoint migrations (on-premises to Online) Strong knowledge of SharePoint architecture, permissions, and content management Hands-on experience with migration tools and PowerShell scripting Understanding of Microsoft 365 ecosystem, including Teams, OneDrive, and Power Platform Excellent troubleshooting, documentation, communication, and project management skills Education & Experience: Bachelor’s degree in computer science, IT, or related field (master’s preferred) 4+ years of SharePoint administration/consulting experience; minimum 2 years focused on migrations Relevant Microsoft Certifications preferred (e.g., Microsoft 365 Certified) Knowledge, Skills & Abilities: 4+ years of experience in Enterprise Application development Designing, coding, and implementing scalable SharePoint applications Extensive knowledge of C#, ASP.NET, and .NET Frameworks Familiarity with JavaScript, HTML5, CSS, Rest API, XML, jQuery, SQL Server, and Web Services Deep knowledge of SharePoint architecture and associated Microsoft 365 services Expertise in modern SharePoint Online features Knowledge of Active Directory, Azure AD, and Identity/Authentication mechanisms Proficiency in PowerShell scripting, JSON, and SPFX Problem-solving skills and ability to work independently Strong organizational and documentation

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Tableau . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Jenkins . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Backend . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Unix - Implementation and Maintenance . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Mandatory Skills Apex Development: Proven expertise in Apex, including triggers, synchronous, asynchronous batch classes, queueable classes, and version control. Lightning Web Components (LWC): Deep understanding and hands-on experience with LWC development, leveraging its capabilities for building modern, performant Salesforce applications. Salesforce Clouds: In-depth knowledge of Sales Cloud, Service Cloud, and Experience Cloud, including best practices for implementation and customization. API Integration: Strong proficiency in integrating Salesforce with external systems using REST and SOAP APIs, ensuring seamless data exchange and interoperability. Lightning Design System: Familiarity with the Lightning Design System for creating visually appealing and consistent user interfaces. Salesforce DX (SFDX): Experience using SFDX for streamlined development, testing, and deployment of Salesforce applications. Business Analysis: Proven ability to gather requirements, analyze business processes, and propose effective Salesforce solutions. Communication: Excellent verbal and written communication skills. Certifications: PD-I, App Builder, Admin, Sharing & Visibility Architect, Sales Cloud. Nice To Have PD-II, Service Cloud, Experience Cloud, CPQ, Copado. Experience with Copado or other CI/CD tools Proficiency in Salesforce CPQ (Configure, Price, Quote), Salesforce Marketing Cloud. Solid understanding of Software Development Lifecycle (SDLC) methodologies. Salesforce AI – Knowledge and/or hands on expertise in developing Einstein Copilot / Agents. Responsibilities Development: Design, develop, maintain, and deploy custom Salesforce applications using Apex, triggers, Lightning Aura, LWC, HTML/CSS, JavaScript, and other relevant technologies. Customization: Leverage out-of-the-box functionalities and Web Components to build efficient Salesforce applications. Troubleshooting: Diagnose, troubleshoot, debug, and resolve code issues while adhering to best practices. Collaboration: Work closely with internal and external stakeholders to understand requirements and deliver high-quality solutions. Contribute to development and maintenance of Salesforce governance standards to ensure consistent and efficient development practices Problem-Solving: Recommend innovative solutions and approaches to address business requirements. Mentorship: Provide code reviews and guidance to team members, fostering a culture of knowledge sharing and best practices. Change Management: Define, communicate, and manage a change management process to ensure smooth transitions and minimize disruptions. Continuous Learning: Stay updated with the latest Salesforce features and trends to maintain technical proficiency. Education & Experience Bachelor’s degree or equivalent in engineering, preferably from CS, IT background. 4+ years of Salesforce experience including at least 2 years in LWC and integration. Show more Show less

So, what’s the role all about? NICE APA is a comprehensive platform that combines Robotic Process Automation, Desktop Automation, Desktop Analytics, AI and Machine Learning solutions as Neva Discover NICE APA is more than just RPA, it's a full platform that brings together automation, analytics, and AI to enhance both front-office and back-office operations. It’s widely used in industries like banking, insurance, telecom, healthcare, and customer service We are seeking a Senior/Specialist Technical Support Engineer with a strong understanding of RPA applications and exceptional troubleshooting skills. The ideal candidate will have hands-on experience in Application Support, the ability to inspect and analyze RPA solutions and Application Server (e.g., Tomcat, Authentication, certificate renewal), and a solid understanding of RPA deployments in both on-premises and cloud-based environments (such as AWS). You should be comfortable supporting hybrid RPA architectures, handling bot automation, licensing, and infrastructure configuration in various environments. Familiarity with cloud-native services used in automation (e.g., AMQ queues, storage, virtual machines, containers) is a plus. Additionally, you’ll need a working knowledge of underlying databases and query optimization to assist with performance and integration issues. You will be responsible for diagnosing and resolving technical issues, collaborating with development and infrastructure teams, contributing to documentation and knowledge bases, and ensuring a seamless and reliable customer experience across multiple systems and platforms How will you make an impact? Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address and resolve product issues. Maintain quality and on-going internal and external communication throughout your investigation. Provide high level of support and minimize R&D escalations. Prioritize daily missions/cases and mange critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other support engineers. Willing to perform on call duties as required. Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions. Good communication skills with the ability to interact with technical and non-technical stakeholders. Have you got what it takes? Minimum of 8 to 12 years of experience in supporting global enterprise customers. Monitor, troubleshoot, and maintain RPA bots in production environments. Monitor, troubleshoot, system performance, application health, and resource usage using tools like Prometheus, Grafana, or similar Data Analytics - Analyze trends, patterns, and anomalies in data to identify product bugs Familiarity with ETL processes and data pipelines - Advantage Provide L1/L2/L3 support for RPA application, ensuring timely resolution of incidents and service requests Familiarity applications running on Linux-based Kubernetes clusters Troubleshoot and resolve incidents related to pods, services, and deployments Provide technical support for applications running on both Windows and Linux platforms, including troubleshooting issues, diagnosing problems, and implementing solutions to ensure optimal performance. Familiarity with Authentication methods like WinSSO and SAML. Knowledge in Windows/Linux Hardening like TLS enforcement, Encryption Enforcement, Certificate Configuration Working and Troubleshooting knowledge in Apache Software components like Tomcat, Apache and ActiveMQ. Working and Troubleshooting knowledge in SVN/Version Control applications Knowledge in DB schema, structure, SQL queries (DML, DDL) and troubleshooting Collect and analyze logs from servers, network devices, applications, and security tools to identify Environment/Application issues. Knowledge in terminal server (Citrix)- advantage Basic understanding on AWS Cloud systems. Network troubleshooting skills (working with different tools) Certification in RPA platforms and working knowledge in RPA application development/support – advantage. NICE Certification - Knowledge in RTI/RTS/APA products – Advantage Integrate NICE's applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data. Shift- 24*7 Rotational Shift (include night shift) Other Required Skills: Excellent verbal and written communication skills Strong troubleshooting and problem-solving skills. Self-motivated and directed, with keen attention to details. Team Player - ability to work well in a team-oriented, collaborative environment. Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7326 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? NICE APA is a comprehensive platform that combines Robotic Process Automation, Desktop Automation, Desktop Analytics, AI and Machine Learning solutions as Neva Discover NICE APA is more than just RPA, it's a full platform that brings together automation, analytics, and AI to enhance both front-office and back-office operations. It’s widely used in industries like banking, insurance, telecom, healthcare, and customer service We are seeking a Senior/Specialist Technical Support Engineer with a strong understanding of RPA applications and exceptional troubleshooting skills. The ideal candidate will have hands-on experience in Application Support, the ability to inspect and analyze RPA solutions and Application Server (e.g., Tomcat, Authentication, certificate renewal), and a solid understanding of RPA deployments in both on-premises and cloud-based environments (such as AWS). You should be comfortable supporting hybrid RPA architectures, handling bot automation, licensing, and infrastructure configuration in various environments. Familiarity with cloud-native services used in automation (e.g., AMQ queues, storage, virtual machines, containers) is a plus. Additionally, you’ll need a working knowledge of underlying databases and query optimization to assist with performance and integration issues. You will be responsible for diagnosing and resolving technical issues, collaborating with development and infrastructure teams, contributing to documentation and knowledge bases, and ensuring a seamless and reliable customer experience across multiple systems and platforms How will you make an impact? Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address and resolve product issues. Maintain quality and on-going internal and external communication throughout your investigation. Provide high level of support and minimize R&D escalations. Prioritize daily missions/cases and mange critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other support engineers. Willing to perform on call duties as required. Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions. Good communication skills with the ability to interact with technical and non-technical stakeholders. Have you got what it takes? Minimum of 5 to 7 years of experience in supporting global enterprise customers. Monitor, troubleshoot, and maintain RPA bots in production environments. Monitor, troubleshoot, system performance, application health, and resource usage using tools like Prometheus, Grafana, or similar Data Analytics - Analyze trends, patterns, and anomalies in data to identify product bugs Familiarity with ETL processes and data pipelines - Advantage Provide L1/L2/L3 support for RPA application, ensuring timely resolution of incidents and service requests Familiarity applications running on Linux-based Kubernetes clusters Troubleshoot and resolve incidents related to pods, services, and deployments Provide technical support for applications running on both Windows and Linux platforms, including troubleshooting issues, diagnosing problems, and implementing solutions to ensure optimal performance. Familiarity with Authentication methods like WinSSO and SAML. Knowledge in Windows/Linux Hardening like TLS enforcement, Encryption Enforcement, Certificate Configuration Working and Troubleshooting knowledge in Apache Software components like Tomcat, Apache and ActiveMQ. Working and Troubleshooting knowledge in SVN/Version Control applications Knowledge in DB schema, structure, SQL queries (DML, DDL) and troubleshooting Collect and analyze logs from servers, network devices, applications, and security tools to identify Environment/Application issues. Knowledge in terminal server (Citrix)- advantage Basic understanding on AWS Cloud systems. Network troubleshooting skills (working with different tools) Certification in RPA platforms and working knowledge in RPA application development/support – advantage. NICE Certification - Knowledge in RTI/RTS/APA products – Advantage Integrate NICE's applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data. Shift- 24*7 Rotational Shift (include night shift) Other Required Skills: Excellent verbal and written communication skills Strong troubleshooting and problem-solving skills. Self-motivated and directed, with keen attention to details. Team Player - ability to work well in a team-oriented, collaborative environment. Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7556 Reporting into: Tech Manager Role Type: Individual Contributor

Title : Senior Applications Developer - Linux, Networking and Server Administration Before you apply to a job, select your language preference from the options available at the top right of this page. : Moving our world forward by delivering what matters! UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven. UPSs India based Technology Development Centers will bring UPS one step closer to creating a global technology workforce that will help accelerate our digital journey and help us engineer technology solutions that drastically improve our competitive advantage in the field of Logistics. Future You grows as a visible and valued Technology professional with UPS, driving us towards an exciting tomorrow. As a global Technology organization we can put serious resources behind your development. If you are solutions orientated, UPS Technology is the place for you. Future You delivers ground-breaking solutions to some of the biggest logistics challenges around the globe. Youll take technology to unimaginable places and really make a difference for UPS and our customers. Job Summary Supports enterprise information systems housed in highly automated and secure centralized data centers, large computer rooms, corporate facilities, and other company locations. Ensures a stable operating environment and maximum use of system facilities. Develops effective relationships with business stakeholders and various end users. Ensures required IT services are identified, developed, and supported to the satisfaction of the stakeholders. Establishes and maintains service level agreements and is the main point of contact for all service issues.Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.Requires full proficiency in a range of technical, analytical, or scientific processes or procedures through training and considerable on-the-job experience. Completes a variety of atypical assignments. Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Works with a limited degree of supervision, with oversight focused only on complex new assignments. Acts as an informal resource for colleagues with less experience. Qualification: 8+ years of experience Understanding of the IT infrastructure and its relationship to the operation Bachelor's degree in computer science, Information Systems, or equivalent preferred Primary Skills: Strong knowledge of - Server Administration Networking Linux Administration Windows Server Administration SQL Server Administration Proficient with version control (Git) Managing packages (rpm, yum, apt) Process and service management (ps, kill, systemctl, cron) Secure remote access and file transfer (ssh, scp) Shell scripting & text processing (awk, sed) Networking basics and diagnostics (ping, curl, telnet, netstat, iptables, lsof) File system operations and storage management (df, du, mount, ln) System performance monitoring (top, htop, strace) Strong knowledge of PC hardware and server architecture and networking Excellent documentation skills Excellent troubleshooting and analytical skills Excellent process management skills Proficient in Microsoft Office Secondary Skills: Basic knowledge of clustering technologiesWillingness to learn new technologies Minimal supervision required

Title : Senior Applications Developer - IBM Design Studio, Middleware Protocols Before you apply to a job, select your language preference from the options available at the top right of this page. : Experience Range: 5-7 Years Location: Chennai, Hybrid Employment Type: Full-Time About UPS UPS is a global leader in logistics, offering a broad range of solutions that include transportation, distribution, supply chain management, and e-commerce. Founded in 1907, UPS operates in over 220 countries and territories, delivering packages and providing specialized services worldwide. Our mission is to enable commerce by connecting people, places, and businesses, with a strong focus on sustainability and innovation. About Global Integration Center (GIC) GIC is a cluster of middleware platform that supports different patterns for supporting B2B, A2A and customer implementations. About the Role: We are seeking an experience Middleware Applications Support role. The person should be familiar with different Middleware patterns has developed and supported transformation and communication protocols. Key Responsibilities: Perform troubleshooting of complex technical issues across the middleware application Work with cross functional teams and stakeholders in responding to critical system and application issues Work on production service incidents and close them out to eventual resolution Perform and Support Deployments of mappings and configurations Ensure best practices, timely resolution of production issues and reliability and security of systems. Debug, update and test simple to medium mapping changes to resolve issues impacting business continuity Lead small projects and mentor juniors Part of support rotation Primary Skills: IBM Design Studio, Launcher RDBMS concepts, PL/SQL Linux/Unix scripting and OS knowledge Messaging ProtocolsIBM MQ, JMS, AS2, FTP Messaging FormatsANSI X12, EDIFACT, XML, JSON, Flat Files Secondary Skills: Programming language like Java, Python, Perl Editors like XML Spy, TextPad, UltraEdit Qualifications: Bachelors degree in computer science, Information Technology, or related field. Proven experience of building, deploying and supporting IBM Design Studio Maps Excellent problem-solving skills and the ability to lead technical discussions. Experience with performing Risk Assessments and Analytics Nice to Have: Experience or knowledge of Oracle Weblogic or IBM Webmethods Exposure to containerization technologies (Docker, Kubernetes). Soft Skills Strong problem-solving abilities and attention to detail. Excellent communication skills, both verbal and written. Effective time management and organizational capabilities. Ability to work independently and within a collaborative team environment. Strong interpersonal skills to engage with cross-functional teams. About the Team You will be part of a dynamic and collaborative team of developers. Our team values innovation, continuous learning, and agile best practices.

Title : Associate Applications Developer - Linux, Networking and Server Administration Before you apply to a job, select your language preference from the options available at the top right of this page. : Job Summary This position provides input and support for full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She performs tasks within planned durations and established deadlines. This position collaborates with teams to ensure effective communication and support the achievement of objectives. He/She provides knowledge, development, maintenance, and support for applications. Qualification: Up to 4 years of experience Understanding of the IT infrastructure and its relationship to the operation Bachelor's degree in computer science, Information Systems, or equivalent preferred Primary Skills: Strong knowledge of - Server Administration Networking Linux Administration Windows Server Administration SQL Server Administration Proficient with version control (Git) Managing packages (rpm, yum, apt) Process and service management (ps, kill, systemctl, cron) Secure remote access and file transfer (ssh, scp) Shell scripting & text processing (awk, sed) Networking basics and diagnostics (ping, curl, telnet, netstat, iptables, lsof) File system operations and storage management (df, du, mount, ln) System performance monitoring (top, htop, strace) Good knowledge of PC hardware and server architecture and networking Good documentation skills Good troubleshooting and analytical skills Good process management skills Proficient in Microsoft Office Secondary Skills: Basic knowledge of clustering technologiesWillingness to learn new technologies Minimal supervision required

About Ua/Uniform Advantage Brands For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart. As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams. About The Role You will handle one of our company’s highest-profile and most important roles: serving as the caring advocate our customers rely upon to help them resolve their concerns. UA Brand customers will contact you via phone calls seeking your expertise. You’ll strive to resolve complex situations to ensure customer satisfaction and provide a one-contact resolution. Your mission: to continue strengthening the UA Brands reputation for service excellence in our Contact Center. The candidate must be flexible and should be willing to work the US working hours, Holidays, Weekend, and occasional overtime when needed. What You’ll Do Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding to customers with resolutions for their issues within the time limit specified by company policy. Handling sensitive or confidential customer data in a professional, responsible manner. Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting; or other service scenarios. Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company. Completing any special project assignments and assisting other departments during lower customer contact periods. Required Skills Exceptional active listening, verbal, and written skills (English and Spanish) You work well with different or strong personalities. Organized and detail-oriented, with good time management skills. Strong decision-making and analytical abilities. Proven work ethic and team player mentality. Strong command of the English and Spanish language, both verbally and in writing is a must. Required Experience Strong exposure to international phone calls, preferably US Process. Minimum 2 years of Call Center phone support experience supporting a US Retailer and or E-Commerce platform. 40 WPM typing speed minimum. C2 Level proficiency in Spanish. Experience working in a remote setting. Candidates possessing exposure to US Retail and or E-Commerce phone call Process will be given the highest preference. Workspace Requirements A quiet, private, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. With 100 MBPS Internet speed and 9 hours of power backup. Where You’ll Work REMOTE – Work from Home Have workplace flexibility - you’ll work exclusively from the comfort of your home with no commute! Remote employees are expected to be online and available during the core business hours for their team. Company computer equipment is provided for business use. Plenty Of Benefits Too UA BRANDS offers a full range of benefits that address both your health and financial needs. Company-sponsored medical insurance for employees and family members Company-sponsored Life insurance for employee Company-sponsored Group Personal Accidental insurance for employee Company-sponsored Gratuity Benefit Continuous remote work Hardship Allowance: Paid over and above the employees’ monthly salary Extended Hardship Allowance: Paid over and above the employees’ monthly salary Paid Vacation / Earned Leave Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms. Holiday Pay Referral Program - Get paid to work with Friends Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations – Mandatory Fun UA IS AN EQUAL OPPORTUNITY EMPLOYER As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. We are a Drug-Free Workplace. Skills: time management skills,spanish,organizational skills,english,decision-making abilities,email,exceptional active listening skills,strong work ethic,written communication skills (english and spanish),team player mentality,analytical abilities,detail-oriented,verbal communication skills (english and spanish),bilingual,chat,voice,good communication Show more Show less

Perform installation, testing, and troubleshooting of MUX equipment on-site. Coordinate with project managers and clients for the smooth execution Ensure compliance with safety standards Maintain accurate records of work done. Annual bonus Provident fund Health insurance

Company: Mercer Description: We are seeking a talented individual to join our Technology team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office. Java Developer Software Developer II We are looking for an ideal candidate with minimum 4 years of experience in Java, Spring Boot, spring & micro services. The candidate should have strong programming skills and deep understanding of technical delivery along with excellent understanding of analytical techniques and technology landscape. They must be familiar with various design and architectural patterns. We will count on you to: Developing of new features and modifications for Back-end Servers that make up Mettl Assessment Platform. Work with Product Team to understand the change request and suggest best possible ways to implement a feature in quickest possible way. Analyzing a change request and come up with possible ways of implementing the same on the product. Estimating the development effort and doing all that it takes to take the change to production environment in the least possible manner. Unit Testing the functionality by you; at times get involved in load testing What you need to have: At least 4 year of experience in building large-scale software applications Bachelors degree (or equivalent) in computer science, information technology, or engineering Interest in learning new tools, languages, workflows, and philosophies Professional certification Experience in building web applications Experience in designing and integrating RESTful APIs Candidates must have 3-4 years of experience on JAVA, Spring Boot & development with Web Services (Micro Services, REST, SOAP, Web API) What makes you stand out: Excellent verbal and written communication skills, comfortable interfacing with business users Good troubleshooting and technical skills Able to work independently Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business ofMarsh McLennan (NYSEMMC),is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomesfor their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the worlds largest HR consulting firm and a wholly owned subsidiary of Marsh McLennanwe are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation. Mercer, a business of Marsh McLennan (NYSEMMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Company: Mercer Description: We are seeking a talented individual to join our Technology team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Devops Engineer We are looking for an ideal candidate with minimum 4 years of experience in Devops. The candidate should have strong and deep understanding of Amazon Web Services (AWS) & Devops tools like Terraform, Ansible, Jenkins. LocationGurgaon Functional AreaEngineering Education QualificationGraduate/ Postgraduate Experience4-6 Years We will count on you to: Deploy infrastructure on AWS cloud using Terraform Deploy updates and fixes Build tools to reduce occurrence of errors and improve customer experience Perform root cause analysis of production errors and resolve technical issues Develop scripts to automation Troubleshooting and maintenance What you need to have: 4+ years of technical experience in devops area. Knowledge of the following technologies and applications: AWS Terraform Linux Administration, Shell Script Ansible CI ServerJenkins Apache/Nginx/Tomcat Good to have Experience in following technologies: Python What makes you stand out: Excellent verbal and written communication skills, comfortable interfacing with business users Good troubleshooting and technical skills Able to work independently Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business ofMarsh McLennan (NYSEMMC),is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomesfor their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the worlds largest HR consulting firm and a wholly owned subsidiary of Marsh McLennanwe are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation. Mercer, a business of Marsh McLennan (NYSEMMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal).Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team.

Position :Graduate Engineer Trainee (Only For Men) Location : Chennai Roles & Responsibilities : Responsibilities and Duties Basic troubleshooting, installation, maintenance and repair on designated equipment. Completing Preventative Maintenance and field modifications. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and proper follow-up. Maintaining tools and test equipment and ensuring they are properly calibrated. Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. Utilizing the escalation process to resolve customer service delivery issues. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. Internship Duration: 3 months after that we can observe as GETQualification: BE Mehcanical / BE Electrical and Electronics Skills: Mechanical/ Electrical Knowledge & Willingness to Travel Job Type: Full-time Pay: Rs. 14,000 per monthAfter Completion Salary: 21,000 CTC Benefits: Health insurance Leave encashment Provident Fund Experience: 2024 Pass out, 2025 (final year) Location: • Coimbatore, Tamil Nadu Job Type: Internship Contract length: 3 months Pay: Up to ₹14,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Monday to Friday Supplemental Pay: Commission pay Performance bonus Work Location: In person

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Role: Enterprise Architect Grade: VP Location: Pune / Mumbai/Chennai Experience: 18+ Years Organization: Intellect Design Arena Ltd. www.intellectdesign.com About the Role: We are looking for a senior Enterprise Architect with strong leadership and deep technical expertise to define and evolve the architecture strategy for iGTB , our award-winning transaction banking platform. The ideal candidate will have extensive experience architecting large-scale, cloud-native enterprise applications within the BFSI domain , and will be responsible for driving innovation, ensuring engineering excellence, and aligning architecture with evolving business needs. Mandatory Skills: Cloud-native architecture Microservices-based systems PostgreSQL, Apache Kafka, ActiveMQ Spring Boot / Spring Cloud, Angular Strong exposure to BFSI domain Key Responsibilities: Architectural Strategy & Governance: Define and maintain enterprise architecture standards and principles across iGTB product suites. Set up governance structures to ensure compliance across product lines. Technology Leadership: Stay updated on emerging technologies; assess and recommend adoption to improve scalability, security, and performance. Tooling & Automation: Evaluate and implement tools to improve developer productivity, code quality, and application reliability—including automation across testing, deployment, and monitoring. Architecture Evangelism: Drive adoption of architecture guidelines and tools across engineering teams through mentorship, training, and collaboration. Solution Oversight: Participate in the design of individual modules to ensure technical robustness and adherence to enterprise standards. Performance & Security: Oversee performance benchmarking and security assessments. Engage with third-party labs for certification as needed. Customer Engagement: Represent architecture in pre-sales, CXO-level interactions, and post-production engagements to demonstrate the product's technical superiority. Troubleshooting & Continuous Improvement: Support teams in resolving complex technical issues. Capture learnings and feed them back into architectural best practices. Automation Vision: Lead the end-to-end automation charter for iGTB—across code quality, CI/CD, testing, monitoring, and release management. Profile Requirements: 18+ years of experience in enterprise and solution architecture roles, preferably within BFSI or fintech Proven experience with mission-critical, scalable, and secure systems Strong communication and stakeholder management skills, including CXO interactions Demonstrated leadership in architecting complex enterprise products and managing teams of architects Ability to blend technical depth with business context to drive decisions Passion for innovation, engineering excellence, and architectural rigor Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Network Voice Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Mainframe Infra Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Network Voice Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Mainframe Infra Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

OrganizationSiemens limited - Smart Infrastructure - Electrification and Automation – Customer Services – Field Services & Power Academy Mode of employmentFull time What are my responsibilities 1. Service Engineer - Installation, Testing & Commissioning, Maintenance, Troubleshooting 2. Excellent proficiency in LV & MV AIS & GIS Products 3. Proficiency in Protection & Automation will addon advantage 4. Responsibility will include 80-90% travelling What do I need to qualify for this job B.E. Electrical / Mechanical 10+ years’ experience in Electrical systems Must have good communication skills What else do I need to know Siemens is dedicated to quality, equality and valuating diversity and we welcome applications that reflect the diversity of the communities with in which we work. Please find more information at www.siemens.com Please find more information on our organization athttp://siemens.com/smartinfrastructure We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role. Contact If you have further questions regarding the job offer, please be free to contact recruiting manager