100973 Troubleshooting Jobs - Page 36

Summary Position Summary Strategy & Analytics AI & Data In this age of disruption, organizations need to navigate the future with confidence, embracing decision making with clear, data-driven choices that deliver enterprise value in a dynamic business environment. The AI & Data team leverages the power of data, analytics, robotics, science and cognitive technologies to uncover hidden relationships from vast troves of data, generate insights, and inform decision-making. Together with the Strategy practice, our Strategy & Analytics portfolio helps clients transform their business by architecting organizational intelligence programs and differentiated strategies to win in their chosen markets. AI & Data will work with our clients to: Implement large-scale data ecosystems including data management, governance and the integration of structured and unstructured data to generate insights leveraging cloud-based platforms Leverage automation, cognitive and science-based techniques to manage data, predict scenarios and prescribe actions Drive operational efficiency by maintaining their data ecosystems, sourcing analytics expertise and providing As-a-Service offerings for continuous insights and improvements Snowflake Senior Consultant The position is suited for individuals who have demonstrated ability to work effectively in a fast paced, high volume, deadline driven environment. Education And Experience Education: B.Tech/M.Tech/MCA/MS/MBA 6 -9 years of experience in design and implementation of database migration and integration solutions for any Data warehousing project Required Skills Good knowledge of DBMS concepts, SQL, and PL/SQL. Good knowledge of Snowflake system Hierarchy. Good knowledge of Snowflake schema’s/tables/views/stages etc. Should have strong problem solving and analytical capabilities. Should have hands-on experience in the following: data validation, writing custom SQL code, managing the Snowflake account /users/roles and privileges. Should have experience in integrating any ETL tool like DataStage or Informatica with Snowflake. Should have experience in integrating any BI tool like Tableau, Power BI with Snowflake. Should have experience in fine tuning and troubleshooting performance issues. Should be well versed with understanding of design documents like HLD, LLD etc. Should be well versed with Data migration and integration concepts. Should be self-starter in solution implementation with inputs from design documents Should have participated in different kinds of testing like Unit Testing, System Testing, User Acceptance Testing, etc. Preferred Skills Exposure to Data Modelling concepts is desirable. Exposure to advanced Snowflake features like Data sharing/Cloning/export and import is desirable. Participation in client interactions/meetings is desirable. Participation in code-tuning is desirable. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 300085

Job Description We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. Requirements Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. Education: Bachelor's degree in any field is preferred.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Integration Cloud Service (ICS) Good to have skills : Oracle Database Cloud Services Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Integration Cloud Service (ICS). - Good To Have Skills: Experience with Oracle Database Cloud Services. - Strong understanding of application development methodologies. - Experience with cloud-based application integration. - Familiarity with API management and development. - Proficient in troubleshooting and debugging applications. Additional Information: - The candidate should have minimum 5 years of experience in Oracle Integration Cloud Service (ICS). - This position is based at our Noida office. - A 15 years full time education is required.

Are you… Interested in working for an international and diverse company? Interested in developing your career in a leading Printing, Coding and Marking industry? Looking to use your troubleshooting skill? If so, read on! It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Strategic Accounts Manager JOB PURPOSE: The Strategic Account Manager oversees the coordination, execution, and successful delivery of projects within the company's product development initiatives. This role ensures alignment with organizational goals and objectives, facilitating efficient project management processes to drive timely and high-quality outcomes. LOCATION: Delhi KEY RESPONSIBILITIES: Increase Revenue through Sales to Large Accts. to gain market share through Key A/c initiatives, retain existing customers and large A/c, enter competition Key A/c, build & grow long term relationship with customer for future business prospects. Attending sales calls, Lead generation Developing Customer relationship Solving customer queries Providing demo of products to customers Sampling of products for customers Getting feedback from the customer with respect to performance of the product, and for getting future orders Attending product trainings WITHIN YOUR TEAM You will join the Strategic Account Team. This team is responsible for identifying prospect customers, maintain our existing customers and managing sales growth. Reporting to the Zonal Head - North in the team, you'll work and collaborate closely with associates across departments to ensure seamless delivery. KEY COMPETENCIES Motivated and Driven: Demonstrate a strong desire to succeed and the determination to overcome challenges. Your proactive approach and resilience will be key drivers of your success in this role. Team Player: Collaborate effectively with colleagues across departments, leveraging collective expertise and resources to deliver exceptional results. Your ability to build strong relationships and work collaboratively will be essential for success in a dynamic team environment. Interpersonal and Communication Skills: The ability to establish strong relationships with customers, stakeholders, and cross-functional teams is crucial. Excellent communication and interviewing skills to accurately grasp customer needs, foster collaboration, and effectively convey product vision and strategic insights to senior leadership. Effective Relationship building skills: Proficient in building relationships across customers, with the ability to plan, execute, and monitor accounts & opportunities within the assigned portfolio & territory. To be able to influence customers using own techno-commercial & interpersonal skills. Attention to Detail: Possess a keen eye for detail and a meticulous approach to opportunity creation, closure & project execution, ensuring that all aspects of the project are thoroughly reviewed and addressed. Ability to identify potential risks and issues early on and implement proactive measures to mitigate them, thereby ensuring high-quality project outcomes. WE ARE LOOKING FOR A PROFESSIONAL WHO HAS: Proven Experience in Sales: The ideal candidate should possess a strong track record of success in Sales in the given territory, particularly in the context of new customer development & building repo with existing customers. Experience in leading & closing discussions with customers from enquiry generation to collection, is highly desirable. Leadership Skills: Demonstrated ability to provide direction and to the cross-functional teams, driving alignment with organizational goals and objectives. The candidate should have the capability to translate business strategies into actionable project plans, ensuring the successful execution and delivery of projects. Effective Stakeholder Engagement: Excellent interpersonal and communication skills, enabling the candidate to engage effectively with stakeholders at all levels, including customers & cross-functional teams. The candidate should have the ability to influence and negotiate to ensure project success and foster collaborative relationships. Flexibility to be on Gemba: Should be flexible to travel extensively across the given territory and should preferably have his/her own vehicle for local travel. The candidate should be willing to travel almost 3-4 days in a week as per the requirement of the deliverables. Integrity and Professionalism: Uphold the highest standards of honesty, integrity, and professionalism in all interactions, demonstrating a commitment to ethical conduct and sound business practices. YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE: 6-9 Years of experience in sales of industrial products/capital goods for key Accounts, big customers. Education – Preferably engineering plus MBA (MBA- not mandatory), with strong sales background Should be smart and presentable, Ability to work as individual performer with leadership traits and potential to grow up the ladder for Future leadership role. WHY VIDEOJET: Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business. We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded. Videojet Technologies Inc is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. EQUAL OPPOTURNITY: Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. OUR CULTURE: More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world. OUR VALUES: We serve humanity with purpose and integrity We unlock ingenuity for customer success We deliver results as a team We continually improve for enduring imp At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. , Kanika Sharotri, >

Senior Analyst 1(Level 1.5 Support) About The Role We are looking for a highly skilled and customer-focused Tier 1.5 Support Engineer to join our IT Service Desk team. The Tier 1.5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team Culture Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What Will You Be Responsible For The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the ‘Face and Voice of IT’ in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like? Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e.g., ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis. Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e.g., Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for? 2-5 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree.

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Data core and regulatory reporting is responsible for the Enterprise Data Management, Data Strategy, Data sourcing, maintenance, data quality and distribution of Reference Data across the Bank. It is also responsible for Global Markets Client Onboarding, Reg W, and FMU Reporting. Data Core & reg reporting Team comprises function – Data, Strategy, Client, Instrument, BookMap, and Core Platforms including JOLT, Helix, Cesium, Chronos, NFRR etc. BookMap is the single authoritative source for all Global Markets Trading books and their linkages to the firm’s business, legal and risk hierarchies. The application provides a centralized workflow for approval of trading book opening and closing, as well as holding static data for each trading book – including risk and financial reporting profiles and regulatory designations. Job Description This person is responsible for developing and delivering software requirements to accomplish business goals. Key responsibilities of the job are to provide oversight of the design, implementation and maintenance of complex multi-tier enterprise applications. Ensures that software is developed to meet functional, non-functional, and compliance requirements. Contributes to story refinement and requirement definition, guiding the team in estimating work for delivery. Demonstrates expertise across multiple technical areas and performs spikes or proofs of concept to mitigate risks and explore new ideas. Responsibilities: Responsible for development and support of Data core applications. The job involves the ability to analyze, design, develop and troubleshoot new and existing applications. End to end development responsibilities. Provide quick technology solutions. Interact and collaborate with global technology teams. Responsible to handle user requests and production issues Open to learn and adopt new frameworks and technologies. Flawless and on time project delivery Requirements: Education: B.E/B.Tech/ME/M.Tech Certifications (if any): NA Experience Range : 6-8+ years Foundational Skills:: Core Python developer and have solid understanding on basic/ advanced Python constructs and python ecosystem. Good experience with OOPs and REST based services, hosting and consuming. Have worked on Web stack using Flask, Django and other web stacks. Should have a very good understanding of how web-based applications work, end to end and have hands on ReactJs/Angular JS with ability to learn new web technologies. Hands-on experience in Software development using Python with knowledge on SDLC aspects and design patterns with strong understanding on Software architecture principles. Knowledge on Python libraries and understanding on APIs/Frameworks While this position is primarily a python-based role, our platforms use a lot of different technologies, and the candidate should be open to understanding these technologies. Excellent analytical and problem-solving skills with strong debugging and troubleshooting skills. Self-starter. Self-motivated, with the ability to work independently and as part of a team. Detail oriented & highly organized. Ability to communicate clearly and effectively to a wide range of audience (business stakeholders, developer & support teams). Interact with technical leads and architects to discover solutions that help solve challenges or issues faced by Application teams. Ability to take ownership on feature deliveries independently and mentor junior team members by demonstrating strong leadership and technical resolution. Good Communication skills. We integrate with a lot of systems so candidate should be able to collaborate and work with other teams. Handle timely resolution of Production issues by providing timely resolutions. Desired skills: Experience in working with Relational or NoSQL databases such as MongoDb with knowledge or hands on Big data, Graph Db or Object oriented database Experience in providing optimized solution and taking them to execution. Continuously innovate Design or architect, providing necessary improvements or suggestions. Experience working with reference data. Knowledge of capital markets Experience in exploring new frameworks, doing POCs. Work Timings : 11:30am to 08:30pm Job Location: Mumbai/Chennai/Hyderabad

Job Profile: Sr Analyst - Retail Key Responsibilities Build and configure demo environments that showcase solution capabilities based on defined use cases. Support the execution of proof of concepts and conference room pilots by preparing data, environments, and configuration details. Collaborate with internal stakeholders to ensure demo assets are aligned with sales strategy and customer requirements. Maintain and enhance a library of reusable demo components and assets. Provide feedback on demo and POC performance to help improve future assets and processes. Remote Role. Limited travel required. What You'll Do Build, configure, and maintain demo environments that highlight key supply chain capabilities. Prepare data models, business scenarios, and user flows that align with industry-specific use cases. Support POCs and CRPs by configuring environments, loading data, and troubleshooting issues as needed. Collaborate with internal stakeholders to understand solution positioning, sales priorities, and use case requirements. Maintain and improve a central library of reusable demo components and templates. Contribute to knowledge sharing by documenting processes, configuration techniques, and lessons learned. Traits That Thrive In This Role Detail-oriented – You take pride in accuracy and understand the importance of getting the small things right in demos and configurations. Technically curious – You enjoy learning how systems work and can dive into new tools or data with confidence. Collaborative – You work well with cross-functional teams and can translate business needs into technical setups. Self-starter – You’re proactive, organized, and able to manage multiple tasks without needing step-by-step direction. Problem-solver – You can troubleshoot technical issues, test different approaches, and find creative ways to deliver demo-ready solutions. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Summary Position Summary Cloud Engineer, Analyst As a trusted partner to our clients, you will be pushing the organization forward while helping them solve difficult technology problems. You will foster an environment that empowers teams and facilitates the development of your team members, setting everyone up to deliver their best work. The Cloud Engineer supports the systems life cycle in a multi-platform environment by implementing and maintaining an efficient and secure enterprise infrastructure pipeline that offers uninterrupted service for our customers. The Cloud Engineer provides a holistic skill that addresses all public Cloud providers services for a broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management. The Cloud Engineer must be willing to continue to master one major Cloud provider (AWS or Azure), yet also be able to apply these engineering skills across other public Cloud provider solutions based on customer preference defined through each project. This position is expected to have subject matter knowledge with a firm grasp of Agile, DevOps, and various technologies and protocols. Work you’ll do Work with an automation mindset to proactively build and deploy Cloud based environments in readiness for pre-production and production workflows. Develop or enhance to continually improve automation and orchestration of deployment pipelines. Research and investigate new capabilities of cloud services and other technologies as they evolve. Assist in gathering, clarifying, and documenting requirements of solutions. Work collaboratively with architects and other engineers to determine potential gaps and alternative solutions. Deliver design documents, software programs, scripts, definition and configuration files, and other code centric artifacts as needed to implement orchestrated solutions. Roles & Responsibilities: - Strategic Take the initiative to grow your career and create opportunities. Think through hard problems, and work with a team to make solutions a reality for our clients. Learn something new every day. Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free team where your talent is valued over a job title. Develop your career outside of the confinements of a traditional career path by focusing on what you’re passionate about rather than a predetermined one-size-fits-all plan. Be ready to take point for our team with a strong experience through the development of Infrastructure as Code for public cloud service offerings. You are a ‘T-Shaped’ passionate professional who has cross-functional knowledge and deep expertise in automation, CI/CD, Containers, and DevOps best practices who wants to make a difference for our clients and end customers. Must be willing to partner with other cross-functional IT Service teams to pull in the firm’s standards so they are baked into the engineered solutions our team offers our clients. Operational Absolutely must be a self-starter with a high degree of experimentation through exploration. Takes the initiative to break current solutions down so they can be built back up better than they were. Practical exposure with automation tools like Azure DevOps, Jenkins, Ansible, Chef, and/or Puppet. Deep level of knowledge for at least one public cloud service offerings (IaaS, PaaS, DBaaS services) and will to work across public cloud server offerings (AWS, Azure, GCP) Infrastructure as Software (IaC, Container Orchestration, Observability, CI/CD) Modern security practices and modern API platform design. 2+ years of application support experience (including production) with Microsoft Windows Server 2008 and Microsoft IIS7.5, better if Windows 2012 and IIS 8.0 3+ years of experience working with and a good understanding of concepts and supporting technology for one of the following areas: Basic understanding of Active Directory, Networking & Virtualization. Knowledge of the Docker & Kubernetes. Demonstrates good understanding of complex problem troubleshooting techniques in application environment and in relation to hosting infrastructure and engineering area. Ability to formulate and recommend technical direction for OS / Hardware / Applications related activities for the project teams in collaboration with other IT organizations within US Information Technology Services. Demonstrates a good understanding of performance tuning and optimization including the identification of performance related issues. Location: Hyderabad/Bangalore Work shift Timings: 5:00 PM to 2:00 AM Qualifications Bachelor of Engineering/ Bachelor of Technology 2-3 years of experience in a similar role and Enterprise organisation. Essential Extensive hands on experience in Azure Cloud Extensive hands on experience in Azure DevOps and IAAS, PAAS services Good Knowledge in IaC, CICD, Kubernetes Good to have Good knowledge on Terraforms, PowerShell Good knowledge on Server Administrations Good Knowledge on AD, Networking & IIS Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 308885

Job Description: We are Guardian Life Insurance’s India Office. The Guardian Life Insurance Company of America is one of the largest mutual life insurance companies in the United States. Based in New York, it employs approximately 8,000 employees in the United States and a network of over 3,000 financial representatives in more than 70 agencies nationwide. We currently rank on the Fortune 500 list of largest corporations in the United States. In 2015, Guardian achieved the highest earnings in its 155-year history with $7.3 billion in capital and $1.5 billion in operating costs. Founded in Manhattan in 1860, the company offers a wide range of insurance products and services, including life insurance, disability income insurance, annuities, investments, dental, and vision. We are based out of 2 locations in India – Gurgaon & Chennai. Job Description: Lead Engineer: QA Automation Position Objective : We are seeking a skilled and experienced Insurance Domain Techno Functional Tester to join our team. The ideal candidate will have a strong understanding of software testing methodologies coupled with expertise in insurance industry processes, and products. As a Functional Tester, you will collaborate closely with business analysts, developers, and other stakeholders to ensure the quality and reliability of insurance software systems using manual and automation testing. Your responsibilities will include designing, executing, and documenting test cases, identifying defects, and verifying fixes. You will also participate in requirement analysis, contribute to test planning activities, and support user acceptance testing. Additionally, you will be responsible for ensuring compliance with industry standards and regulatory requirements. The role requires excellent communication skills, attention to detail, and the ability to work effectively in a dynamic, fast-paced environment. Education/Experience: B Tech/BE/MCA in computer science, or engineering related field with 5- 8 years of experience. Knowledge / Essential Skills: Collaborate with stakeholders to understand business requirements and functional specifications. Understand the existing Selenium automation framework code written in Java and then build on top of it, as per the new enhancements. Understand the existing automation framework and then build on top of it, as per the new enhancements. Design and execute test cases based on business requirements and user stories. Mentor and coach the team about the automation testing and best practices. Perform functional, regression, and integration testing of insurance software systems. Able to work on the testing of sprint stories and figure out regression test cases out of them, which can be automated. Performing all applicable SDLC activities for the work items assigned including requirement analysis, impact analysis and effort estimations. Identify, document, and track defects using appropriate tools and techniques. Verify defect fixes and ensure that software meets quality standards and acceptance criteria. Participate in requirement analysis and contribute to test planning and estimation activities. Support user acceptance testing and assist in troubleshooting issues reported by end-users. Ensure compliance with industry standards, regulatory requirements, and best practices. Document test results, create test reports, and provide feedback to stakeholders. Continuously improve testing processes and methodologies to enhance efficiency and effectiveness. Proactive, Self-motivated and ability to work on his/her individual capacity. Ability to identify automation opportunities and implement automation. Effective reporting capabilities on daily/weekly status. Nice to have: Excellent analytical and problem-solving skills with a keen attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proven ability to work independently and manage multiple priorities in a fast-paced environment. Relevant certifications such as ISTQB Foundation Level or equivalent, CSM, Safe agile are a plus. Location: This position can be based in any of the following locations: Chennai Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Design, develop, and maintain SAP ABAP programs such as Reports (ALV, Classical), Interfaces, Conversions, Enhancements, Forms (SmartForms/Adobe), and Workflows. Work closely with functional consultants to gather and understand business requirements. Create technical specifications and test plans. Perform code reviews, debugging, and troubleshooting for existing developments. Develop and maintain custom enhancements using User Exits, BADIs, Enhancement Points, etc. Implement BAPIs, RFCs, IDOCs, and OData for integrations with peripheral systems. Ensure performance-optimized and reusable code, following SAP best practices. Participate in system upgrades, migrations, and rollouts. Provide support for production issues and change requests.

This position is for a Network support analyst L3 who will be supporting data and voice in a production network environment working with over a dozen different network equipment and platforms. Should be willing to work in US shift timings. Job Description: Very strong IP networking skills Strong written and oral communication skills 7-10 years of work experience in Networking domain Good knowledge in Networking troubleshooting CCNA education courses or certification Knowledge and experience troubleshooting the first 4 layers of the OSI model. physical, data link, network, transport Should have worked with and troubleshooted broadband connections T1s & Metro E Broadband (cable, fiber, dsl) connections any WAN circuits Experience supporting WAN circuit and working with LECs troubleshooting WAN circuits. Experience supporting VOIP network in production environment Routing and switching Configuring and troubleshooting Cisco CLI proficiency Education or practical experience with sdwan troubleshooting/deployment: Viptela vmanage Velocloud orchestrator silver peak Knowledge and experience with CUCM and CUC (7-10) years of CUCM experience which includes educational experience) Complete voice call flow comprehension Experience supporting VOIP network / SIP in a cisco centric network Experience working with phone providers troubleshooting calls for analog lines / VOIP 7+ years of customer service within network space, preferably over the phone remote support.

Req ID: 329202 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Windows Server System Administrator to join our team in Chennai, Tamil Nādu (IN-TN), India (IN). Role Title Infrastructure Operations Senior Analyst / Windows Server System Administrator Role Description The Infrastructure Operations Senior Analyst is responsible for activities relating to the build, maintenance and operation of infrastructure platforms. You will have the opportunity to work with our established setup, and drive future improvements in the performance of our technology infrastructure platforms, ensuring that we are increasing the reliability of the platform and optimizing its capacity. Key Responsibilities Provide sound understanding of technology infrastructure concepts and principles to provide support to supported platforms and sectors within technical domainApply basic understanding of how multiple areas collectively integrate within technology infrastructure to support the operations environmentHandle issues and escalations, as well as resolve production problems, reporting to management on status and technical matters Plan and implement improved processes, backup and recovery plans, and uniform methodologies and standardsUtilize skillset to provide support, trouble-shooting and performance-tuning within technical domainAssist with installation and upgrade of platform/sector utilities and toolsStakeholder Management and People ResponsibilitiesWork effectively with virtual and remote team members exercising critical thinking to resolve issues and presenting technical findings accurately to internal customers and leadershipAct as a liaison between various CTI businesses providing direction and support to resolve issues in a timely mannerDirectly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams by providing mentoring and training to junior members of the teamActively contribute towards self-development by creating and following development plans based on discussions with managementCore Role CompetenciesTechnical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field.Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions.Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.Client Centricity: Uses insights from customer relationships to anticipate their needs and provide services beyond their expectations. Actively seeks information to understand client issues, expectations, and needs.Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.Skills / Experience LevelsYou have good communication skills with the ability to articulate clearly in high stress situationsYou enjoy learning and love sharing your knowledge with othersYou work independently and are self-directedYou are a detail oriented and perseverant individual You have a positive attitude with the drive to get the work doneYou enjoy collaborating and working as part of a cross discipline team.You’re a self-starter with good problem solving skills, and you continuously look for ways to improve things. You understand the importance of prioritization of your work.Providing a great experience to the users of your platform is important to you.You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical toolsSolid understanding of ITIL and LEAN operating model.Solid understanding of TCP/IP, routing principles, firewall rules, DNS, and troubleshooting packet loss/latency.Understanding of Active Directory, SRV Records, Windows Authentication ProcessUnderstanding of MS Vital Signs, System Performance Counters (CPU/Mem Utilization)Understanding of PowerShell, and executing commands remotely against one or more servers.Ability to create one-off PowerShell scripts to be used to process requests on multiple servers.Working Experience with (SAN, NAS, MPIO, Veritas Volume Manager)Analysis of server event logs, memory dumps, and analyzing for root cause.Experience supporting HP Hardware, Driver/Firmware Updates, DiagnosticsExperience supporting MS Windows 2008 – 2019 in a 1,000+ server environment.You have a Bachelor’s degree (Computer Science or Engineering degree preferred) or equivalent work experience We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Experience: 5+ years About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Company Description SortyX is reimagining waste management through AI-powered innovation. We build intelligent smart bins that automatically sort waste using computer vision, infrared and weight sensors, and IoT connectivity. Our bins reduce contamination, improve recycling accuracy, and eliminate guesswork from waste disposal. SortyX also provides real-time, cloud-based analytics to help businesses, municipalities, and campuses track recycling efforts, set sustainability benchmarks, and optimize waste strategies. Role Description This is a full-time, on-site role for a Mobile App Application Intern located in Chennai. The intern will be responsible for providing application support, troubleshooting issues, and offering technical support for our mobile applications. This role requires daily interaction with team members to ensure the smooth functioning of mobile app operations and effective communication across departments. Qualifications Analytical Skills for problem-solving and data analysis Application Support and Troubleshooting skills Strong Communication abilities for effective collaboration Technical Support skills to assist users and resolve issues Ability to work independently and in a team environment Bachelor's degree in Computer Science, Information Technology, or related field Interest in AI and IoT technologies is a plus

Angular, Javascript, CSS Agile, GIT, Bitbucket, JIRA, CI/CD, Docker, Kubernetes Job Description 5 to 8 years of strong experience in UI technologies like Java Script, Angular with expertise in design, development, performance tuning, troubleshooting and deployment. Strong on the fundamentals of HTML5 Technologies, CSS Good understanding on reactive functional programming paradigm and its concepts. Subject matter expert on JavaScript till ES2015 and better to have understanding on ECMA . Hands on + solid experiences on Angular 16 & above. Good working experience with state management libraries redux , mobx, Akita, Epics, Ngrx (any one in his/her work experience) Good knowledge on Data Structure & Algorithms. Should be well versed with CI/CD pipeline. Aware of Docker/Kubernetes. Familiar with standard SDLC and Agile processe 5 to 8 years of strong experience in UI technologies like Java Script, Angular with expertise in design, development, performance tuning, troubleshooting and deployment. Strong on the fundamentals of HTML5 Technologies, CSS Good understanding on reactive functional programming paradigm and its concepts. Subject matter expert on JavaScript till S2015 and better to have understanding on ECMA . Hands on + solid experiences on Angular 9 & above. Should be well versed with CI/CD pipeline. Aware of Docker/Kubernetes. Familiar with standard SDLC and Agile processes

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop ...) as well as elements of the Global Services organization This team is leveraging common tools and frameworks to build technical items (playbooks, scripts, configurations, etc.) allowing IT actions automation and new tooling implementation for business applications Job Title Power Platform Developer Date Department: ITG Workspace Location: Chennai Business Line / Function ITGP Reports To (Direct) Grade (if applicable) NA (Functional) Number Of Direct Reports NA Directorship / Registration NA Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal. We are looking for a Power Platform developer with strong development skills and extensive knowledge of the Microsoft 365 environment. You will be responsible for designing, developing, and maintaining solutions using the Microsoft Power Platform (Power Apps, Power Automate) to meet the business needs by collaborating with the French team. Your work will help streamline business processes, improve operational efficiency, and drive digital transformation across the organization. Responsibilities Direct Responsibilities Solution Development: Design and develop custom applications and automated workflows using Microsoft Power Apps, Power Automate, and other Power Platform tools. Business Process Automation: Collaborate with French team and business teams to identify opportunities for automation, create workflows, and improve existing processes using Power Automate and Power Apps. Data Integration: Build integrations between Power Platform solutions and various data sources such as Microsoft 365, SharePoint, Dataverse, and third-party applications like ServiceNow. Support and Maintenance: Provide ongoing support, troubleshooting, and optimization for existing Power Platform solutions to ensure they continue to meet business needs. Contributing Responsibilities Expertise in building canvas and model-driven Power Apps. Proficiency in creating workflows and automations using Power Automate. Familiarity with common data sources (Microsoft 365, SharePoint, Dataverse). Knowledge of Power Platform security, governance, and licensing best practices. Power Fx skills Strong communication skills and the ability to interact effectively with business stakeholders. Experience in modern, intuitive and responsive website design excellent UI / webdesign skills, ideally showing strong samples of web sites or esponsive design webapps Technical & Behavioral Competencies Power Platform: Power Apps: Creating low-code applications, mastering different versions (Canvas Apps, Model-Driven Apps, Portals). Power Automate: Automating workflows, connectors, triggers, and actions. Dataverse: Managing and structuring data in Microsoft Dataverse, often used to store data for Power Apps applications. Languages And Tools Power FX Expressions: The formula language used in Power Apps, similar to Excel. JSON: Useful for configuring custom connectors and managing data in Power Automate. SQL: Understanding relational databases if using systems like SQL Server. HTML, CSS, and JavaScript​: For customizing user interfaces and Portals applications .APIs and Connectors: Integration with external systems via Power Automate connectors or REST APIs .Microsoft Environment sMicrosoft 365: Good knowledge of Microsoft tools like SharePoint, Teams, and OneDrive, often integrated with Power Platform .Azure: Basic knowledge of Azure Logic Apps, Azure Functions, and Azure API Management for advanced automation needs .Dynamics 365: Useful if working in enterprise ecosystems integrating Dynamics 365 .Data Integration And Management Knowledg eConnecting and integrating data sources like SharePoint, Excel, SQL Server, or third-party systems via connectors .Managing permissions and security, including the use of roles and permissions in Dataverse .Analytical And Non-Technical Skill sDesign and Modeling :User-Centered Design (UX/UI): Creating intuitive and efficient applications .Business Process Analysis: Understanding user needs to effectively automate their workflows .Problem Solvin gAbility to analyze business challenges and propose solutions based on Power Platform tools .Project Managemen tCollaboration with business and technical teams .Agile methodologies for managing development projects .Documentation And Trainin gWriting user guides for applications and workflows .Training end-users on the created tools .Good knowledge and experience with following technologie sStrong knowledge of AGILE methodology .JIRA tool sSpecific Qualifications (if Required )Recommended Certifications : To validate your skills, consider obtaining the following Microsoft certifications :PL-900: Microsoft Power Platform Fundamentals (beginner level) .PL-100: Microsoft Power Platform App Maker (application creation) .PL-200: Microsoft Power Platform Functional Consultant (functional consultant) .PL-400: Microsoft Power Platform Developer (advanced developer) .Skills Referentia lBehavioural Skills: (Please select up to 4 skills )Ability to collaborate / Teamwor kDecision Makin gPersonal Impact / Ability to influenc eAttention to detail / rigo rTransversal Skills: (Please select up to 5 skills )Ability to understand, explain and support chang eAnalytical Abilit yAbility to manage a projec tAbility to develop and adapt a proces sAbility to develop and adapt a proces sEducation Leve lBachelor Degree or equivalen tExperience Leve lAt least 5 years

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Hands on experience on Citrix XenApp/XenDesktop in medium to large enterprise environments Knowledge of designing, deploying, and troubleshooting an enterprise XenApp/XenDesktop infrastructure. Level 2 experience in implementing and supporting XenApp, XenDesktop, Provisioning Services and Windows operating systems. Hands on knowledge on VMware/XenServer/Hyper-V management and Administration Excellent knowledge on Dev,Test,pre-production and Production environment and best practices. Excellent knowledge on Citrix XenApp\XenDesktop patch management and best practices Excellent knowledge on Application streaming and streaming profiler Understanding of NetScaler features and deployment scenarios Hands on knowledge on Citrix Director & Monitoring tool installation and administration Excellent knowledge on different profile management solution and troubleshooting Good written and oral communication skills, detail oriented approach to problem solving. Good knowledge on handling Citrix database (1.) Incident Management + Change Management (Planning & Execution) On - call Escalation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Company Description Unique Tools is a mechanical or industrial engineering company located at 19345 Londelius St, Northridge, California, United States. We specialize in creating innovative and efficient solutions for the engineering industry. Our commitment to quality and precision has made us a trusted name in the field. With a dedicated team of professionals, Unique Tools aims to deliver top-notch engineering services to meet the diverse needs of our clients. Role Description This is a full-time, on-site role for a VMC (Vertical Machining Center) Programmer based in New Delhi. The VMC Programmer will be responsible for programming and operating VMC machines to produce high-precision parts. Daily tasks include creating and optimizing CNC programs, setting up machines, performing quality checks, and troubleshooting any issues that arise during the machining process. Additionally, the VMC Programmer will collaborate with the engineering team to ensure that all parts meet the required specifications and standards. Qualifications Strong knowledge of Computer Science and Programming Experience in Back-End Web Development and Software Development Proficiency in Object-Oriented Programming (OOP) Excellent problem-solving and analytical skills Ability to work independently and collaboratively within a team Experience with CNC programming and VMC operations is a plus Bachelor's degree in Mechanical Engineering, Computer Science, or a related field

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview About the Role: We are seeking a .NET Technical Lead with strong experience in designing and developing enterprise applications on the Microsoft stack, with hands-on exposure to Identity Provider (IDP) integrations such as Azure AD, Auth0, or Okta. You will lead a team of developers, drive architecture decisions, and ensure high-quality delivery aligned with customer and business requirements. Key Responsibilities Lead the design and development of web applications using .NET Core/.NET 8, C#, and ASP.NET MVC/Web API. Architect and implement IDP integrations (Azure AD, Auth0, Okta) including SSO, MFA, and OAuth/OpenID Connect flows. Collaborate with solution architects and business analysts to translate requirements into scalable technical designs. Guide the development team on best practices in clean code, unit testing, CI/CD, and secure coding practices. Perform code reviews, technical mentoring, and troubleshooting complex issues. Manage sprint planning, estimation, and ensure timely delivery. Support application deployments and post-deployment issue resolution. Keep up to date with emerging technologies in the .NET ecosystem and Identity & Access Management. Key Skills Strong proficiency in C#, .NET Core/.NET 6/8, ASP.NET MVC/Web API. Hands-on experience with IDP integrations (Azure AD B2C, Okta, Auth0, or similar), including configuring applications, managing user flows, and troubleshooting SSO issues. Good knowledge of OAuth 2.0, OpenID Connect, SAML protocols. Experience with RESTful API development and SQL Server/Entity Framework. Familiarity with frontend frameworks (Angular/React) is an advantage. Experience with Azure/AWS cloud services and DevOps practices is preferred. Excellent problem-solving and debugging skills. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Purpose To ensure smooth functioning, long-term sustainability, and internal ownership of the Zoho ecosystem at CEEW by supporting administrative functions, managing system users and vendor interactions, maintaining data quality, creating reports and custom views, and coordinating effectively with external consultants. This role will play a key part in institutionalising system knowledge, reducing overdependence on external vendors, and enabling responsive, in-house troubleshooting. As CEEW continues to scale, the Zoho Admin will also help in refining workflows, supporting change management, and strengthening ERP adoption across teams. Job Duties and Accountabilities Zoho System Administration: Manage day-to-day administrative tasks across Zoho applications (Books, Creator, People, etc.). Create and manage user roles, permissions, and access across platforms. Maintain and monitor system workflows and troubleshoot issues in coordination with internal teams and external vendors. Internal and external User Support: Serve as the first point of contact for Zoho- and ERP-related queries from internal users. Understand the newly developed ERP system, including workflows and SOPs created. Assimilate, maintain, and improve these SOPs over time to ensure clarity and effectiveness. Become the go-to resource for system-related support, troubleshooting, and guidance. Liaise with teams across functions to ensure smooth adoption and usage of the ERP and Zoho ecosystem. Developing, Reporting & Custom Views: Should have strong working knowledge of Zoho applications, particularly Zoho Creator. Be able to build and manage custom views, dashboards, and reports across various Zoho apps, and make necessary updates or enhancements to the newly built system in line with the evolving needs of the organisation. Collaborate with teams to understand reporting needs and in discussion with programme manager develop solutions with minimal dependence on external developers. Data Management, Change Management & Training: Oversee data uploads and migrations between systems during rollouts or upgrades. Ensure data accuracy, consistency, and backups. From the SOPs and manuals already available, in discussion the programme manager, adapting as required, develop training materials and conduct onboarding sessions for new users as CEEW scales. Facilitate adoption of Zoho features and best practices across teams. Coordination with Zoho and implementing partner(developer): Liaise with Zoho as well as implementing partner for advanced support, debugging, or configuration changes. Track and prioritize action items under their AMC to ensure timely resolution and value for money. For any new requirement/change in the existing system, in discussion with the programme manager, gather requirements, prepare the requirement document and coordinate with Zoho and the implementing partner for executing the new requirement. CEEW operates in a dynamic environment and the candidate will be required to show flexibility in undertaking a variety of tasks. Selection Criteria Qualifications and experience Bachelor’s degree in IT, Computer Applications, or a related field. 2–4 years of experience in a similar admin or application support role. Familiarity with Zoho ecosystem (Creator, Expense, People,Books, Projects, etc.). Ability to create and customize reports, views, and workflows. Basic scripting/coding skills would be a strong advantage. Experience in working with cross-functional teams and external vendors. Excellent communication, troubleshooting, and coordination skills. Compensation CEEW offers competitive compensation commensurate with the experience and matching the best of standards adopted by industry or other similar organizations for similar roles. Application process CEEW is an equal opportunity employer and the selection process does not discriminate on the basis of age, gender, ethnicity, religion, or caste. Female candidates are encouraged to apply.

Senior Site Reliability Engineer (Azure & AWS) Location: Pune Experience: 8–12 Years Department: Infrastructure & Cloud / DevOps / SRE Only Immediate Joiners. About the Role: We are seeking a highly skilled and experienced Senior Site Reliability Engineer (SRE) to join our Infrastructure & Cloud team. In this role, you will be responsible for driving SRE principles, automation, reliability engineering , and cloud-native observability across Azure and AWS environments . You will work with cross-functional teams to build and maintain resilient, scalable, and highly available systems, driving operational excellence through engineering practices. Key Responsibilities: SRE Practice Leadership Champion SRE principles (SLI/SLO/SLA, Error Budgets, Toil Reduction) and instill a culture of reliability engineering. Establish and monitor Service Level Indicators (SLIs) and Objectives (SLOs) across critical services. Define and drive error budgets , reliability KPIs, and postmortem processes. Cloud Infrastructure & Reliability Manage and optimize production workloads on Azure and AWS . Design and implement resilient, scalable architectures across cloud platforms. Implement Infrastructure as Code (IaC) using Terraform, ARM templates, CloudFormation, or Bicep. Apply chaos engineering, load testing, and fault injection to validate system resiliency. Monitoring, Observability & Incident Management Implement end-to-end observability using tools like Azure Monitor, AWS CloudWatch, Prometheus, Grafana, ELK, Splunk, Datadog, New Relic , etc. Define and automate alerting, logging, and distributed tracing strategies. Lead major incident response efforts and blameless postmortems. Establish runbooks and SOPs for high-severity incidents. Automation & DevOps Integration Automate repetitive operational tasks using Python, PowerShell, or Go. Work with CI/CD pipelines (GitHub Actions, Azure DevOps, Jenkins, GitLab CI) to integrate reliability gates. Integrate SRE practices into developer workflows and DevSecOps processes. Security & Compliance Ensure infrastructure adheres to security, governance, and compliance standards. Implement guardrails and automated policies using tools like Azure Policy, AWS Config, Sentinel, or OPA/Gatekeeper . Required Skills & Experience: Core Skills 8–12 years of experience in DevOps, Infrastructure Engineering, or SRE roles . Strong expertise in Azure and AWS infrastructure (VMs, storage, networking, AKS/EKS, load balancers, etc.). Solid understanding of SRE principles and production-grade reliability patterns. Proficient in Infrastructure as Code (Terraform is mandatory). Strong in scripting languages like Python, Bash, PowerShell . Tooling & Platforms Cloud Platforms: Microsoft Azure, Amazon Web Services (AWS) Monitoring & Observability: Azure Monitor, AWS CloudWatch, Datadog, Prometheus, Grafana, ELK/EFK CI/CD: GitHub Actions, Azure DevOps, Jenkins Configuration Management: Ansible, Chef, or Puppet (nice to have) Soft Skills Excellent troubleshooting and root cause analysis skills. Strong communication and collaboration skills with cross-functional teams. Ability to handle on-call rotations and incident bridges under pressure. Strong documentation and knowledge-sharing mindset. Preferred Qualifications: Certifications: Microsoft Certified: Azure Administrator / Azure DevOps Expert AWS Certified Solutions Architect / DevOps Engineer Experience with container orchestration (AKS, EKS, or Kubernetes in general). Familiarity with FinOps and cloud cost optimization techniques.

Responsibilities Job Description Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge And Experience Any bachelor’s degree or equivalent Demonstrated relevant competency in the following areas - Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry Proven effectiveness in a role that requires multi-tasking and strong customer soft skills Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed Experience working in a SaaS environment Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping Familiarity with Splunk or other log analyzer tools Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical; proactive; creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

Job Description As a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions. How You Will Contribute And What You Will Learn Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies. Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services. Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end. Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions. Identify root causes of network incidents and develop preventive actions while adhering to change management processes. Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices. Mentor junior team members while staying updated on industry trends in network security technologies. Drive results and foster a strong customer focus in a dynamic, global team environment. Key Skills And Experience You have: Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 12+ years of experience in network services within complex environments Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers Proficiency in authentication protocols like RADIUS, TACACS, and LDAP Strong problem-solving skills and attention to detail Familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.) It would be nice if you also had: Relevant certifications (e.g., ACCP, ACMA, ACCX) Knowledge of scripting and automation tools for network management Experience in configuration and management of Cisco ISE Expertise in handling complex routing in multi-vendor environments About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team Strategy and Technology lays the path for Nokia’s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company’s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.

Job Description Job Purpose The position requires a professional to support a team of associates providing high-level technical and customer support to clients, internal teams, ensuring their satisfaction and maximizing their experience. Key responsibilities include handling troubleshooting queries, escalating issues, resolving complex problems, and building strong relationships with internal and external queries with service-related initiatives / improvements as we unify process, procedures, performance metrics, and proactive outreach to create a more holistic client experience. Responsibilities Interacting with various departments such as PSO, CSM, Product and SRE to align support strategies with overall company objectives. Providing guidance, mentorship, and leadership to junior support team members, fostering a culture of continuous learning and growth. Actively participating in process improvement initiatives, suggesting innovative solutions, and implementing best practices to enhance support operations. Engaging in technical support tasks, handling escalated customer issues, and ensuring exceptional service delivery in client interactions. Assist in compiling monthly and quarterly performance metrics to allow for regular internal and external review. Identify and report on trends in metrics, case volumes, challenge categories. Explore opportunities to improve upon existing documentation, as well as effectively maintaining on a go forward basis. Research and create helpful knowledge base articles, following best practices. Knowledge And Experience Experience with a minimum of 3 years in a Client Support or comparable role. In-depth understanding of IT service management and customer support best practices. Knowledge of US mortgage industry regulations a strong plus. Track record of collaborating with multiple teams to achieve objectives. Excellent problem solving and planning skills. Fast, reliable, responsive, proactive, friendly, dynamic and professional. Able to multitask and take command of situations with confidence and control. Proven success working in a team environment. Positive attitude and deep customer service orientation. Minimum of 3 years of experience in technical support roles within the IT industry. Experience in managing support teams is advantageous. Strong interpersonal skills, excellent communication abilities, critical thinking, adaptability, leadership qualities, and a customer-centric approach. In-depth understanding of IT service management, customer support best practices, and knowledge of industry-specific compliance regulations.

Job Summary Synechron is seeking an experienced Back Office Operations Support - Level 2 professional to deliver technical and operational support within our financial services team. This role involves managing and troubleshooting core back-office platforms, ensuring smooth transaction processing, incident resolution, and process optimization. The ideal candidate will contribute to maintaining high standards of operational excellence, supporting client deliverables, and implementing process improvements, with a focus on capital markets. Software Requirements Required Skills: Windows Operating System management and troubleshooting, including user and application support Unix/Linux server administration and scripting SQL proficiency with experience in Sybase or MySQL for data retrieval and troubleshooting Incident management tools such as ServiceNow or JIRA for ticket logging and tracking Basic knowledge of release and change management processes, including version control systems (e.g., Git) Preferred Skills: Knowledge of automation scripting and batch processing tools Familiarity with IT infrastructure components like networking and operating environment management Understanding of CI/CD practices and deployment pipelines Overall Responsibilities Provide Level 2 support for back-office operational applications and platforms, handling incident resolution, data analysis, and troubleshooting. Manage and support scheduled batch processes and data workflows to ensure operational stability. Conduct root cause analysis on recurring issues and collaborate with cross-functional teams for permanent resolutions. Support deployment and release activities, including change management and version control. Document operational procedures, troubleshooting guides, and incident reports. Engage with end users, vendors, and internal teams to ensure optimal system performance and user satisfaction. Contribute to continuous improvement by identifying process bottlenecks and recommending enhancements accordingly. Technical Skills (By Category) Operating Systems: Required: Windows (user management, troubleshooting), Unix/Linux (server management, scripting) Preferred: Experience with cloud-based environments (Azure, AWS) Database & Data Management: Required: SQL (Sybase, MySQL), ability to write and troubleshoot complex queries Preferred: Knowledge of data migration, integration, or ETL processes Scripting & Automation: Shell scripting (Bash or similar) Experience with batch processing systems and tools Tools & Frameworks: Incident management tools (ServiceNow, JIRA) Version control and release management (Git, Jenkins) Networking & Infrastructure: Basic understanding of network management, security protocols, and application environment troubleshooting Experience Requirements 3 to 7 years of relevant experience in back office operations, application support, or infrastructure support within capital markets preferred. Demonstrated ability to troubleshoot and resolve complex operational issues. Previous experience supporting financial systems or platforms used in capital markets is preferred. Candidates with a strong foundation in core IT infrastructure and support processes are encouraged to apply. Day-to-Day Activities Monitor back-office applications and data processes to identify and resolve issues proactively. Respond to and resolve incident tickets within service level agreements, escalating as necessary. Perform root cause analysis on recurring problems and collaborate on solutions. Support scheduled releases, system upgrades, and patch deployments while ensuring minimal disruption. Conduct data analysis, trending, and reporting of key operational metrics. Document incidents, resolutions, and standard operating procedures for future reference. Collaborate with IT and business teams during daily stand-ups and project meetings. Qualifications Educational Requirements: Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field. Certifications (Preferred): ITIL Foundation Certification or equivalent Capital markets or financial certifications are a plus Training & Development: Ongoing participation in skill enhancement, sector-specific training, and process improvement initiatives. Professional Competencies Strong analytical and problem-solving skills, with the ability to diagnose issues quickly. Excellent verbal and written communication skills for engaging with stakeholders at all levels. Effective collaboration and teamwork skills within an agile or operational environment. Adaptability and flexibility to work in a rotational shift (11:00 am IST to Midnight IST) and manage changing priorities. Customer-focused mindset, emphasizing quality support and relationship management. Proactive approach towards continuous process improvement and innovation. S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Candidate Application Notice

About Joyful: Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd. Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform. At Joyful, we’re committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike. The Opportunity We’re looking for a Technical Support Engineer who will be the first line of defense in resolving technical challenges faced by our customers. You’ll combine technical expertise, problem-solving skills, and excellent communication to troubleshoot issues, provide guidance, and ensure smooth usage of Joyful’s products. You’ll also contribute to Vibe Support—our approach to making every support interaction collaborative, empathetic, and solution-focused. What You’ll Do Customer Issue Resolution Act as the primary contact for customer-reported technical issues via email, chat, or calls Troubleshoot and resolve software, integration, and configuration problems Reproduce issues in test environments to identify root causes Escalate complex issues to engineering teams with clear documentation and reproduction steps Product Knowledge & Guidance Assist customers with onboarding, configuration, and best practices for Joyful’s Engage and Listen platforms Maintain an up-to-date understanding of product features, integrations, and AI-powered capabilities Guide customers in using analytics, dashboards, and automation features effectively Collaboration & Continuous Improvement Work closely with engineering teams to relay recurring issues, bugs, and customer feedback Document solutions, FAQs, and troubleshooting guides for internal and customer-facing knowledge bases Contribute to process improvements for faster resolution and better customer satisfaction Monitoring & Proactive Support Monitor platform health, alerts, and logs to identify potential issues before they impact customers Assist in release verification, sanity checks, and post-deployment testing Provide feedback to product teams on usability and supportability improvements What You’ll Need 1–3 years of experience in technical support, application support, or related roles (fresh graduates with strong skills may also apply) Strong troubleshooting skills and logical thinking Basic understanding of web applications, APIs, and cloud services (AWS, Azure, or GCP) Familiarity with databases (SQL/NoSQL) and querying basics Exposure to tools like Jira, Confluence, monitoring dashboards, or log analysis tools is a plus Excellent communication skills in English—both written and verbal Patience, empathy, and a customer-first mindset Ability to work in shifts if required for global support coverage Why Join Joyful? Be part of a team that directly impacts customer success and satisfaction Work on AI-powered products that are transforming customer engagement Develop both technical and soft skills in a fast-paced SaaS environment Collaborate with engineering, product, and AI specialists to solve challenging problems Enjoy a supportive workplace with a culture that values learning, growth, and positive customer vibes Work from our beautiful Goa office with the latest tools and resources At Joyful, our support engineers don’t just answer tickets—they create experiences that turn customers into advocates. If you love solving problems and making people’s day better, we’d love to hear from you.