Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about cybersecurity and looking for an exciting role where you can make a difference? If so, we have an opportunity for you! As a Security Specialist at Kyndryl, you will play a crucial role in enabling and securing our customer organizations, cultures, and ecosystems. Your responsibilities will be varied and dynamic, spanning asset classification models, risk assessment reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. You will be tasked with configuring, monitoring, and managing the performance of networks to maintain the quality of services, while also protecting organizational infrastructure from malicious cyber-attacks. As a key member of our team, you will assess, predict, prevent, and manage the risk of IT infrastructure and data, helping our customers stay ahead of the curve and ensure their systems are secure. You will develop and implement security policies and procedures, working closely with other departments to ensure that all security measures are in place and operating effectively. But that is not all – at Kyndryl you will have the opportunity to explore innovation in CyberSecurity data science – taking information that has been gathered and looking for areas to have that “Ah Ha” moment. Drawing conclusions and patterns from the data across single and multiple clients. Creating new ideas in the area of risk management and risk quantification. In addition to your technical responsibilities, you will also play a key role in raising awareness of potential security threats through technical security training on best practices. This is an exciting opportunity to help shape the culture of our clients' organizations and make a tangible impact on their security posture. If you have a passion for cybersecurity – governance, risk and compliance, are looking for a challenging and dynamic role, and want to work with a team of like-minded individuals, then we want to hear from you! Join us as a Security Specialist and help us secure the future of our clients' organizations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: 0 -2 years of experience in more than one of the following GRC frameworks; enterprise risk management, internal audit, regulatory compliance management, policy management, third party risk management Fluent in Japanese (JLPT N2 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting. Experienced in handling client communication and negotiations. Excellent in Japanese skills both translation and interpretation Proven hands-on experience in SCRUM or Project Management. Working knowledge of common audit and compliance tools Multi-platform (WINTEL & UNIX) Health check and Patching GPI review Inventory review Risk and Issue management QIR Experience in analysing and translating business requirements into control objectives, designing security controls, and implementation within a security management cycle Excellent understanding of security standards and best practices e.g., ISO27001, NIST Experience in advising clients on one or more regulatory requirements (e.g, HIPAA, PCI DSS, FBA, GDPR, DORA) Experience performing GRC maturity assessments Experience with coordinating SOC 2 and/or ISO 27001 audits Preferred Skills And Experience Valid and current certification in: CRISC – Certified in Risk and Information System Controls; CGEIT – Certified in the Governance of Enterprise IT ; CERA – Chartered Enterprise Risk Analyst; CISM – Certified Information Security Manager; CISA – Certified Information Security Auditor; CISSP Statistical analysis and models Basic skills in network, compute, cloud computing Understanding and daily use of Microsoft Office 365 Suite and other productivity tools (e.g., Excel, Word, PowerPoint, SharePoint) to accomplish audit and compliance related tasks Experience with project management and ability to manage security initiatives or projects Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: The Portfolio Support SME is responsible for delivering, improving, and helping to oversee all end-user services functions across a particular portfolio. The ideal candidate needs to possess strong work management skills and have advanced technical knowledge of the platform/tools they support. The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management and portfolio leaders. It is expected that individuals in this role are extremely responsive to the needs of their assigned portfolios and the underlying support team. Responsibilities: Manage the delivery of high-quality service & support for the assigned portfolio. End to end operational focus - Application, Productivity, Utilization, Quality, Incident, Problem & Service Levels Work with the portfolio teams to bring the operations in-line with the target state operating model Provide technical guidance and mentorship to the team supporting the portfolio Manage and plan accordingly for onboarding new applications, releases and changes in scope, including on-boarding and training the relevant teams. Escalation points for support issues, service deficiencies and training as well as leading the implementation of service improvement tasks for support teams. Formulate, coordinate and/or track remediation plans arising from critical production issues, including reporting to leadership. People development, high performance leadership and motivation of team members Support selection of new team members and education according to agreed plan Collaborates with stakeholders to ensure that execution is aligned with deliverable requirements Mandatory skill sets: • The ideal candidate will have strong technical knowledge of the Adobe Experience Manager (AEM) platform Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies Expertise with AEM Multi Site Manager and security best practices Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platform Preferred skill sets: Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details Strong analytical, facilitation, documentation, presentation, and communication skills Proven knowledge in breaking down high level objectives into discrete, measurable tasks with estimates of development effort for planning purposes Strong business process mapping skills Ability to lead and facilitate client workshops and sessions Comfortable engaging with clients on multiple implementations at the same time Excellent interpersonal and customer relationship skills Strong analytical, problem solving, facilitation, documentation, and communication skills Ability to effectively manage a diverse project team and escalate performance issues to department leadership Strong knowledge of solution implementation methodologies Years of experience required: 4 years of experience Education qualification: Bachelor’s degree in information technology Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Adobe Acrobat Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

Job Title: Technical I, Global Service Desk (TCF) Job Description Job Description: “Specialist, Global Service Desk” – Remote Desktop Support Engineer IT Service Management (ITSM) Function: IT Global Service Desk (Location GGN / WAH) Roles & Responsibilities: Initial assessment of reported incident or service request at Helpdesk Provides support for basic incidents reported via email, ticket or phone Follow triage for High Severity Incidents and start Sev1/2 ticket Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues Taking remote desktop to diagnose the root cause and provide fix Using automated diagnostic programs to solve network problems Updating knowledge bases with details of common problems Using helpdesk software to log calls with descriptions of issues, progress and solutions Adhere to response & resolution SLA’s Desired Skills: Excellent verbal and written communication skills Working experience on BMC Remedy tool Should be willing to work in shifts (24*7) Overall, should be a good team player with willingness to learn and drive to achieve. ITIL certification (added advantage). Knowledge of SolarWinds monitoring tool (added advantage) Working experience into remote support tool (added advantage) Window OS & desktop troubleshooting knowledge Qualification: Graduate with Diploma/Certificate in Information Technology Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (would be given preference) Certifications & Specializations ITIL V3 / ITIL Advanced Certifications in network i.e., CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, CCIE - Cisco Certified Internetwork Expert (would be given preference) Experience: 3 to 5 years in industry 2 years’ working experience in IT Service Desk / Helpdesk Level & Compensation: Band as per legal entity title Location: IND Gurugram - Ground Floor 243 Tower B SP Infocity Udhyog Vihar Dundahera Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1606025 Show more Show less

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. People Functions Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of staff. Must be able to assist hotel guests with technical requirements and issues. Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Assist in other areas of the accounting office as needed. Product Functions Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Provide administration services, to include; contribution to technology capital and operating budgets. Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations. Good knowledge and support for Desktop OS and applications including patches. Provide direct guest support and quality support to function rooms and conference services. Administer Lotus Notes, connection to global VPN and other communication tools. Assist in the process of systems backup and recovery procedures. Assist in management of third party vendors. Provide 24 / 7 support for mission critical systems. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. Profit Functions Recommend new applications as requested by hotels to streamline business processes. Implement technology “best practices”. Provide HSIA Guest and Customer support when no contract with third parties exists. Competencies Key Behavioural Competencies Technical Skills and Knowledge Highest level of integrity and transparency. Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams. Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills Good written and verbal communication skills Work in a safe, prudent and organized manner. Technical background, MCSE or strong networking skills. Prior education and/or experience supporting complex networks. Four Seasons IT core standards and key controls. Good knowledge of the Four Seasons policies and procedures. Knowledge of basic accounting principles. KEY FUNCTIONAL COMPETENCIES Reasonable cost analysis, cost management and budgeting skills. Clear understanding of the purpose and reasons for internal controls. Understand and familiar with hotel quality standards and service standards. Strong commitment to service. Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application specifications and user guides. - Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA. - Strong understanding of application design principles and methodologies. - Experience with database management and optimization techniques. - Familiarity with integration processes and tools within the SAP ecosystem. - Ability to troubleshoot and resolve application issues efficiently. Additional Information: - The candidate should have minimum 3 years of experience in SAP ABAP Development for HANA. - This position is based at our Noida office. - A 15 years full time education is required. 15 years full time education Show more Show less

Job Description Required Certificates and Licenses Louisiana state Department of Education Special Education Teaching Certification Required Residency Requirements Must reside in Louisiana K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Passionate Educators are needed at the Stride K12 partner school, Louisiana Rebirth Blended Learning Academy (LARA) . We want you to be a part of our talented team! The mission of Louisiana Rebirth Blended Learning Academy (LARA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! The Special Education Teacher is a state certified teacher responsible for delivering specific course content in an online environment. The Special Education Teacher must provide instruction, support, and guidance, manage the learning process, and focus on students’ individual needs as defined by each student’s Individualized Education Program. The Special Education Teacher works actively with students and parents to advance each student’s learning and is also responsible for the compliance documents required in serving students with special needs. This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. Ensure all special education and related services are provided as determined by the IEP team by: Communicating with parents and applicable related service staff to ensure that students with special needs are receiving the appropriate therapies Developing compliant IEP’s, progress reports and other state specific required special education documentation Facilitating and leading collaborative special education meetings such as annual IEP meetings Using provided resources to ensure accommodations and modifications for students with disabilities such as assistive technology, supplemental curriculum, and accessible text Make modifications and accommodations to Stride K12 lessons and assessments as specified by the IEP Ensure inclusion and success of student in the general education classroom Collect data and work samples to monitor student progress towards Individual Education Program (IEP) goals and objectives Document all contact with parents and interventions with students Analyze student data to prescribe remediation and enrichment as needed Provide rich and engaging synchronous and asynchronous learning experiences for students Commitment to personalizing learning for all students Demonstrate a belief in all students’ ability to succeed and meet high expectations Maintain grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress Prepare students for high stakes standardized tests Understand that a primary responsibility is to establish and maintain positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner Support learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures Ability to travel up to 20% of the time for face-to-face professional development, student testing, and/or as required by the school. Minimum Required Qualifications Bachelor's degree AND Active state teaching license AND Ability to clear required background check Other Required Qualifications Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions Receptive to receiving coaching on a regular basis with administrators Ability to embrace change and adapt to ensure excellent student outcomes Proficient in Microsoft Excel, Outlook, Word; PowerPoint Ability to rapidly learn and adapt to new technologies and teaching platforms Strong written/verbal communication skills Desired Qualifications Experience working with the proposed age group Experience supporting adults and children in the use of technology Experience teaching online (virtual) and/or in a brick-and-mortar environment Experience with online learning platform Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $26,104.00 - $68,361.27. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is virtual Job Type Board Employee The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Show more Show less

What You'll Do The Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Director, Product Support What Your Responsibilities Will Be You will be a Subject Matter Expert on Avalara product integrations. You will mentor and advise support teams and associated PODs. You will simplify customer interactions for support requests. You will manage and resolve technical issues for AvaTax, ECM, and related Connectors. You will conduct detailed ticket analysis, troubleshooting, and issue replication. You will experience interpreting and responding to customer requests with customers and maintain accurate records in the case tracking system. You will provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. You will manage ticket workload to meet department Service level agreements(SLA's), CSAT, and TTR goals with high documentation quality. You will handle technical escalations requiring assistance from other departments and partners. What You’ll Need To Be Successful 3+ years of experience in Technical Support, Application Support or Product Support or Engineering in SaaS ERP solutions. Expertise in supporting SaaS solutions, with a focus on APIs and 2+ years of API/Web Services experience. Advanced troubleshooting and escalation skills. Proficient in API testing tools like Postman. Experience collaborating and advocating for customers. Advanced customer relationship, call management, and Microsoft Office skills. Work during US business hours across multiple time zones. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

Job Description Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Software Development Engineer to contribute to the success of our rapidly growing business. You would act as a Software Development Engineer to help improve and expand our product capabilities. As a member of the team, you’ll be responsible for designing and implementing the core services and defining the architecture of the system. We are looking for a highly motivated individual who can thrive in a fast-paced environment and successfully contribute to the team. The ideal candidate will have a can-do attitude, passion for technology, extensive development experience, and will be able to learn quickly. As a Software Development Engineer, you will: Research, investigate, and define new areas of technology to enhance existing features or new product directions; re-evaluate the design and implementation of current source code Participate in design, development and code reviews. Work on cross-team platform-level initiatives and projects Maintain and document code using source control system Develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget We Are Looking For: Bachelor's degree in information technology, Computer Science or equivalent education. 4+ years project experience in software development High level expertise programming in Java or Python programming. Hands-on experience with popular Java/Python Framework (Spring Boot, Django) Excellent knowledge of PostgreSQL, RabbitMQ, NGINX. Experience in building REST API based microservices is required. Stronghold of data structures and multiple-threading/multiple-processing programming Excellent problem solving and troubleshooting skills is required Ability to communicate and discuss technical topics with technical audiences. Excellent understanding and knowledge of Software Engineering Concepts and Methodologies is required. Self-motivated with the ability to accomplish tasks with minimal direction About Our Team: Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe. Show more Show less

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Responsibilities: The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements. Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes. Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements. Partners with appropriate development and production support areas. Participates in validation and testing activities. Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures. Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams. Exchanges ideas and information in a concise and logical manner. Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 4-6 years experience or interest about apps support procedures, concepts and of other technical areas. Participation in some process improvements. Experience with SQL, Unix Be able to work under pressure Analytical and troubleshooting skills. Knowledge in banking applications and server infrastructure Good interpersonal and communication skills, great teammate Education: Bachelor’s/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement Apply advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement Apply advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 7+ years of technical support, technical consulting experience, or information technology experience OR 7+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Ltimindtree opening for OTMM Support analyst. Location- Any LTIMindtree location Exp-3 to 8 yrs Notice period-0 to 30 days. Mandatory skills- OTMM, Enterprise Stills, SAMME, Database, strong problem-solving and analytical abilities, excellent communication, and a solid understanding of IT infrastructure and troubleshooting If interested Share me these details along with cv in below emailid-Richa.Srivastava@ltimindtree.com Total Experience- Relevant exp.in .Net Package creation- Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period- Skills- Date of Birth- Share your passport size photo- Pan no- Available for interview (Mention date and time)- (YES/NO)

Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers’ needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE’s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge And Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor’s or master’s degree in computers and technology. 3+ years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e.g., internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel. Show more Show less

Req ID: 326483 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Advisor to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Infrastructure Management: Installation, Configuration, and Maintenance: Setting up and maintaining the Citrix VDI infrastructure, including servers, virtual machines, and related components. Monitoring and Performance Tuning: Regularly monitoring the health and performance of the VDI environment, identifying and resolving bottlenecks, and optimizing system settings. Upgrades and Patches: Applying updates, patches, and upgrades to Citrix components to maintain system stability and security. Storage Management: Managing and allocating storage for virtual disks, file systems, and other VDI-related resources. Backup and Recovery: Implementing and maintaining backup and disaster recovery procedures for the VDI environment. User and Application Management: User Access and Permissions: Managing user accounts, groups, and permissions to control access to virtual desktops and applications. Application Publishing: Publishing applications to the VDI environment and ensuring they are accessible to users. Application Deployment: Deploying and managing applications within the VDI environment, including application layering and packaging. Profile Management: Managing user profiles within the VDI environment to ensure consistent settings and data access. Troubleshooting and Support: Troubleshooting VDI Issues: Troubleshooting and resolving technical issues related to virtual desktops, applications, and connections. Providing User Support: Providing technical support to end-users experiencing issues with their virtual desktops and applications. Incident Management: Handling and resolving incidents related to the VDI environment. Documentation: Creating and maintaining documentation for VDI configurations, processes, and troubleshooting steps. Security and Compliance: Security Configuration: Implementing and maintaining security configurations within the VDI environment to protect against threats. Compliance: Ensuring that the VDI environment meets industry standards and compliance requirements. Collaboration: Working with other IT teams, such as network and security teams, to ensure a secure and reliable VDI environment. Other Responsibilities: Capacity Planning: Monitoring Citrix performance for capacity planning purposes. Root Cause Analysis: Participating in root cause analysis (RCA) to identify and address the underlying causes of issues. Continuous Improvement: Identifying opportunities to improve VDI performance, efficiency, and user experience. Staying Up-to-Date: Keeping up-to-date with new technologies and industry trends related to Citrix virtualization. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world. Job Title: Senior AWS Cloud Support Engineer Experience: 6-8 Years Work Location: Hyderabad/Bengaluru (Work from Office) SODC Shift Timings: 24x7 Key Responsibilities: Monitor and respond to AWS cloud-based application incidents and service requests. Provide Level 1 and Level 2 support, escalating complex issues to appropriate product teams. Execute Standard Operating Procedures (SOPs) and runbooks for AWS environments to ensure quick resolution of incidents. Design and optimize cloud monitoring strategies using AWS CloudWatch, Splunk, and Datadog. Work closely with security and DevOps teams to enhance AWS environments. Provide advanced support and optimization for AWS services, including EC2, EKS, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda. Implement AWS networking solutions, including VPC setup, security groups, and network ACLs. Ensure compliance with AWS best practices and security standards. Assist in cloud architecture reviews and suggest optimizations for operational efficiency. Drive continuous improvement initiatives for AWS performance, security, and automation. Mentor and guide junior analysts in AWS best practices and troubleshooting. Required Skills & Qualifications: Strong experience with AWS native services and a solid understanding of cloud architectures. Expertise in core AWS services such as EC2, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda. Ability to configure AWS Identity and Access Management (IAM) for secure access management. Strong knowledge of AWS networking principles, including VPC setup, security groups, and network ACLs (Access Control Lists). Proficiency in ITSM tools like ServiceNow for incident tracking and SLA management. Hands-on experience with AWS monitoring tools such as CloudWatch, Splunk, and Datadog. Strong foundational skills in CI/CD methodologies, cybersecurity, and AWS cloud operations. Experience in at least three of the following: Kubernetes, Harness, Kafka, Jenkins, GitHub, Docker, Ansible, Terraform. Strong problem-solving and decision-making skills. Ability to work in a multi-cultural team environment. Fluent in English, both written and spoken. Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: AWS Professional Certifications, such as AWS Certified Solutions Architect – Professional or AWS DevOps Engineer – Professional. Advanced knowledge of CI/CD pipelines, cloud security, and automation frameworks. Show more Show less

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in talented people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com Job Description What you'll do Architect, build, document, and maintain Cloud standards and processes Lead projects and new application implementations Create new Terraform architecture and modules to provision AWS resources Create, manage, and administrate Kubernetes running on EKS Create and modify Jenkins pipelines to support CI and automation Work with Software Development teams to write and tune their application Helm charts for EKS Performance Engineering, load testing, hotspot isolation, and remediation Guide teams on best practices in the cloud POC new solutions and production in the cloud Configure APM, SLO, SLA and alerting through Dynatrace Configure log metrics and analysis through Splunk Build and manage CI deployment process for all environments Support and allow teams to migrate from on-prem environments into AWS You will be reporting to a Senior Manager You will have to WFO 2 days a week as its Hybrid working from Hyderabad Required Soft Experience Experience leading application migrations into the cloud according to best practices, standards and cloud-native architecture. You understand the challenges and trade-offs to be made when building and deploying systems to production. Expertise in working with container deployment and orchestration technologies at scale with strong knowledge of the fundamentals to include service discovery, deployments, monitoring, scheduling, load balancing. Experience with identifying performance bottlenecks, identifying anomalous system behavior, and determining the root cause of incidents. 5+ years of experience working with APM and log aggregation tools as well as configuring the integrations and monitoring needed to leverage these tools. Interest in designing, analyzing, and troubleshooting large-scale distributed systems. Qualifications Required Technical Experience 8+ years total experience required 5+ years expert level experience Terraform 5+ years expert level experience with AWS services EC2, ASG, SG, ALB/NLB/WAF, ACL, Routing, Route53, Express Connect/Transit Gateway, EC2 Image Builder, EKS, ECS, ECR, Lambda 5+ years experienced writing Jenkins files and Jenkins Shared Libraries 5+ years expert level with EKS creation and administration 5+ years expert level with Kubernetes application deployment and management Experienced writing and maintaining custom application Helm charts and Helm template libraries Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Show more Show less

The IT Support Team Manager within Blackbaud Corporate IT is a hybrid role, providing leadership to direct reports and technical support, including complex troubleshooting and customer support for the company’s endpoints. This role is also accountable for managing local vendors that service Blackbaud. The role collaborates closely with the IT Support System Engineering teams to ensure excellent system support. What You’ll Do People Management Responsibilities: Coach and manage IT support staff on KPIs, customer focus, knowledge management, and related activities. Provide development opportunities for team members. Facilitate team meetings and training sessions. Manage performance reviews and provide constructive feedback. Foster a collaborative and positive team environment. Endpoint Support Assist with in-office support needs, including live support requests (in-person, phone, and chat). Support for endpoints (Desktop environment, VDI, mobile devices). Hardware maintenance, installation, troubleshooting, and evaluation for use cases. Desktop software installation and troubleshooting. Desktop image deployment and maintenance. Configure, install, maintain, and repair various endpoint products (PCs, MACs, scanners, printers, peripheral devices). Mobile device management. Understanding of Microsoft Entra ID, Microsoft MFA, and physical authentication tokens (e.g., Yubikey technology). Experience in IT service management processes (Request Fulfillment, Incident management, Change management). Endpoint Management Responsibilities Ensure compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA). Coordinate preventive maintenance and service programs for endpoint devices. Provide Service Desk escalation support. Analyze problem trends, determine root causes, and make recommendations to the team and management. Conduct complex troubleshooting and root cause analysis. Knowledge Management Apply Knowledge Centered Solutions (KCS) methodology to daily incident management. Create new knowledge base articles based on customer incidents. Edit and update current knowledge base articles. Collaborate with application support to develop new knowledge for the team. Other Skills IT management experience with office moves or new office setups. Vendor management experience, interfacing with third-party vendors to ensure agreed-upon services are fulfilled. What You'll Bring 10 years relevant professional experience, 5 years or more managerial experience In-depth knowledge of Windows OS and MS Office suite products. Experience with Apple operating systems and mobile devices. Experience with ServiceNow or other ticket tracking software. Solid experience in ITIL service management processes, with practical knowledge in Service Transition lifecycle processes. Certifications: A+, Net+ recognized. Must have experience managing 3rd party service delivery vendors. Ability to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. R0012714 Show more Show less

Job Title Mechanical Designer Job Description In this role, you will have the opportunity to participate in an exciting and progressive environment, developing products that save lives. You will be part of the remediation, relaunch, NPI (New Product Introduction), and Sustenance Mechanical Engineering Team within the R&D (Research and Development) Department at Philips SRC (Sleep and Respiratory Care) division. You will be directly involved in the design and development of Ventilators and disposables (masks). You are responsible for Lead Sustenance activities for respiratory products Support ongoing MDD and MDR regulatory compliance Lead and execute remediation tasks Execute any verification activities, as required in the lab for elements and parts Support DHF (design history file) remediation for mechanical engineering deliverables ,which includes: defining strategy and planning, gap analysis, creating new and revising DHFs, reviewing and releasing DHFs. DHF’s accountability and responsibility for mechanical and mechatronic parts and sub systems (Gas path, valves, sensors (air, O2 and Pressure), manifold, patient interface, solenoid valves, filters, blowers, motors and enclosure) Review & mentor - correctness and approve design documentation, including requirements specification, design docs, engineering analysis & simulation studies, calculations, capture, test plans, test procedures, test records & reports. Lead project team members to produce development plans and identify and mitigate development risks. Conceive, design, develop, evaluate, and implement new systems and products in the field of medical ventilator product development and sustaining engineering. Utilize best practices in mechanical design analysis, modeling, and tolerance analysis to produce a highly viable mechanical. Create documentation, including component details, assembly details, incoming and finished inspection requirements, using CAD (Computer Aided Design) as a design tool. Responsible for all aspects of design documentation including requirements specification, engineering analysis, drawings, test plans/procedures, validation, the release of components, assemblies and products to production, and production start-up support. Supports the manufacturing engineering team in troubleshooting and resolving issues discovered during production. Be a self-starter, action oriented, organized and disciplined. Keep abreast of technical developments in own field through literature, technical contacts, and industry competition. Work in close co-ordination with PMG and manufacturing engineering for resolution of issues as they arise during sample build phases and actual production Lead & or support CAPA activities for closure of CAPA with effective implementation of containment, corrective and preventive actions. Lead RCA investigation for any issues arises in the plant or in the field using fish bone diagrams, probable and potential causes, why-why analysis, replicating issues in the lab and taking containment and corrective actions for re-occurrence prevention. You are a part of Sleep & Respiratory Care (S&RC) business, a global leader in Sleep & Respiratory, committed to discovering and developing novel solutions to help people sleep & breathe better. Our success spans more than 3 decades and can be attributed to our passion for deeply understanding the needs of the customers we serve and leveraging these insights to develop intuitive, seamlessly connected solutions that lead to healthier patients, healthier practices & healthier businesses. We improve lives by empowering people to breathe easier & to sleep better. By committing to being bold & innovative, challenging convention & collaborating with our customers, we create richer, better solutions to help deliver exceptional & efficient health care. At Philips we are passionate about improving quality of life with solutions designed around the needs of customers and their patients. Innovation is driven by gaining insight to the needs of the people who use our sleep and respiratory solutions. This tradition of innovation, combined with our ability to anticipate market needs, has made Philips a global leader in the markets we serve. To succeed in this role, you’ll need a customer-first attitude and the following Bachelor’s or Master’s degree in Mechanical or Mechatronics Engineering. Minimum of 6 years' experience in the design and analysis of medical devices Experience in design and analysis of medical ventilators or medical gas delivery systems a plus. Experience leading a technical team in product development. In-depth knowledge of pneumatic systems, including pressure and flow sensing. Experience in the design and analysis of low and medium-pressure gas valves. Experience with low-pressure gas blowers. Experience with Computational Fluid Dynamics. Experience in the design of plastic injection molded parts Knowledge of ASME (American Society of Mechanical Engineers) Y14.5 Dimensioning and Tolerancing. Proficiency with solid modeling CAD software (Pro-E/Creo a plus). Good mechanical aptitude and solid understanding of mechanical engineering principles. Effective communication skills, both oral and written. Familiarity with FDA (Food and Drug Administration (USA)) quality systems, including ISO13485, 21CFR Part820 (a plus). Familiarity and experience with SAP, Windchill, MBSE tools, CITOL, and Ansys WB would be an added advantage About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. Show more Show less

Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . D&B is looking for an experienced Senior Golang Java Backend Developer to join our team in India and be instrumental in taking our products to the next level. In this role, you will be working in close collaboration with a team of highly empowered, experienced developers who are building a high-performance, highly scaled global platform. Responsibilities Want to conceive, build, and operate highly distributed systems deployed around the planet. Employ cutting-edge technologies and techniques in a rapidly evolving domain. Thrive in a progressive, environment which relies on communication and initiative rather than process to deliver at a high velocity. Have a "Product Owner" rather than a "Task Implementer" attitude Are curious and always improving your skill set Desired Qualifications Experience building systems involving messaging and/or event-driven architectures. Deep technical understanding of at least one of Core Java & Golang and willing to work with both. Strong handle on concurrency challenges and design solutions. Strong buyer of Agile/Lean values. Heavy emphasis on code testing and designing for testability. Maturity and aptitude to operate in a high-freedom/high-responsibility environment. Strong troubleshooting skills. Experience with techops, supporting and troubleshooting large systems. Exposure to devops automation such as Chef/Ansible. Exposure to IAAS platforms such as AWS EC2, Rackspace, etc… Experience with Apache Cassandra, Hadoop, or other NoSQL databases. Involvement in an open-source community. This position is internally titled as Senior Software Engineer All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's Privacy Notice and Cookie Policy , which governs the processing of visitor data on this platform. Show more Show less

Do you love the excitement and learning opportunity to study, analyse and deal with the most complex threats to digital security in today's world? Do you have the “learner” mindset, are willing to un-learn old skills and learn new ones every day? Are you excited by the potential of influencing the state of security of our entire company, every day? If yes, then this opportunity is for you. Responsible for the installation, maintenance, support and optimization of all security-related components Facilitate incident response and forensic investigations Apply countermeasures to mitigate evolving security threats Work with other teams to ensure platform hardening, security maintenance, and vulnerability remediation procedures are followed Special Requirements Proficiency in KQL query and in a scripting language, preferably perl, PHP, or python a plus Must demonstrate basic knowledge of knowledge of Linux, Mac, and Strong understanding of Windows operating systems and networking protocols. About CDO - Cyber Defense Operations. An organization led by Microsoft’s Chief Information Security Officer enables Microsoft to deliver the most trusted devices and services. CDO’s vision is to ensure all information and services are protected, secured, and available for appropriate use through innovation and a robust risk framework Responsibilities Technical Insight: Provides technical insight on incident analysis and management, threat mitigation, forensics, malware analysis, and automation. KRA and KPI Management: Ensures strong Key Result Areas (KRA) and Key Performance Indicators (KPI) management. Collaboration: Embraces the values of Microsoft through coaching and collaboration, and partners with peer teams working in similar areas. Stakeholder Management: Manages critical stakeholder calls and meetings (including non-business hours) while addressing critical security incidents. Security Knowledge: Possesses extensive hands-on knowledge of security concepts including cyber-attacks, techniques, threat vectors, risk management, and incident management. Automation Opportunities: Discovers potential automation opportunities or insights to enhance operational efficiency. Product Collaboration: Collaborates and advises product teams on enhancing Microsoft's first-party security products by offering actionable feedback for improvement. Team Environment: Cultivates a positive and inclusive team environment. Operational Rigor: Demonstrates exceptional operational rigor with real-world experience in cyber security operations, threat mitigation and incident response. Communication Skills: Exhibits excellent technical writing and oral communication skills. Problem-Solving: Shows a systematic problem-solving mindset. Qualifications 8+ years of work experience, with a minimum of 4 years of experience in SOC. Minimum 4 years of experience in Azure/Cloud Hands on experience with incident analysis. Understanding of Windows internals Understanding Linux and Mac OS. Understanding of various attack methods, vulnerabilities, exploits, malware. Good Understanding of SIEM Console. Social engineering - given that humans are the weakest link in the security chain, an analyst's expertise can help with awareness training Security assessments of network infrastructure, hosts and applications - another element of risk management Forensics - investigation and analysis of how and why a breach or other compromise occurred Troubleshooting - the skill to recognize the cause of a problem DLP, AV, FIM, web proxy, email proxy, etc. - a comprehensive understanding of the tools utilized to protect the organization. Excellent written and oral communication skills. Security certifications such as Network++, Cysa+ and CCNA. Knowledge of Azure Sentinel and KQL query is an added advantage. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Currently we are looking for Technical Support to join our team! Coimbatore and Hyderabad (relocating candidates also considerable) Technical Support - SME * 2.5 - 5 years of experience * Package is up to 8.5LPA * Work from office * Rotational shift and rotational off * Immediate to 1month notice *Requirements* * 2.5 to 5 years of Technical voice support. * Any Graduate. * Skill set: Technical Support, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, and programming. * Good Communication. Interested candidates Contact HR Nikkitha @ 8655884774/ nikkitha@careeerguideline.com and also refer to the people who are seeking for job.

Job Description About Harri: Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform. Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family… Key Responsibilities Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyse requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be ok working on rotation and weekend shifts (24/7 coverage) Should be able to handle project individually Should be able to invest time by themselves to learn the product About You: 0-2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Experience in handling client calls (added advantage) About Harri: Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform. Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family… Key Responsibilities Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyse requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be ok working on rotation and weekend shifts (24/7 coverage) Should be able to handle project individually Should be able to invest time by themselves to learn the product About You: 0-2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Experience in handling client calls (added advantage) Skills 0-2+ years of applicable experience Detail-Orientated Show more Show less

The Database Engineer will be actively involved in the evaluation, review, and management of databases. You will be part of a team who supports a range of Applications and databases. You should be well versed in database administration which includes installation, performance tuning and troubleshooting. A strong candidate will be able to rapidly troubleshoot complex technical problems under pressure, implement solutions that are scalable, while managing multiple customer groups. What You Will Do Support large-scale enterprise data solutions with a focus on high availability, low latency and scalability. Provide documentation and automation capabilities for Disaster Recovery as part of application deployment. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Knowledge of the configuration of monitoring solutions and the creation of dashboards (DPA, DataDog, Big Panda, Prometheus, Grafana, Log Analytics, Chao Search) What Experience You Need BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required 2-5 years of experience in database administration, system administration , performance tuning and automation. 1+ years of experience developing and/or administering software in public cloud Experience in managing Traditional databases like SQLServer/Oracle/Postgres/MySQL and providing 24*7 Support. Experience in implementing and managing Infrastructure as Code (e.g. Terraform, Python, Chef) and source code repository (GitHub). Demonstrable cross-functional knowledge with systems, storage, networking, security and databases Experience in designing and building production data pipelines from data ingestion to consumption within a hybrid big data architecture, using Cloud Native GCP, Java, Python, Scala, SQL etc. Proficiency with continuous integration and continuous delivery tooling and practices Cloud Certification Strongly Preferred What Could Set You Apart An ability to demonstrate successful performance of our Success Profile skills, including: Automation - Uses knowledge of best practices in coding to build pipelines for build, test and deployment of processes/components; Understand technology trends and use knowledge to identify factors that can be used to automate system/process deployments Data / Database Management - Uses knowledge of Database operations and applies engineering skills to improve resilience of products/services. Designs, codes, verifies, tests, documents, modifies programs/scripts and integrated software services; Applies industry best standards and tools to achieve a well-engineered result. Operational Excellence - Prioritizes and organizes own work; Monitors and measures systems against key metrics to ensure availability of systems; Identifies new ways of working to make processes run smoother and faster Technical Communication/Presentation - Explains technical information and the impacts to stakeholders and articulates the case for action; Demonstrates strong written and verbal communication skills Troubleshooting - Applies a methodical approach to routine issue definition and resolution; Monitors actions to investigate and resolve problems in systems, processes and services; Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures; Analyzes patterns and trends Show more Show less

Your IT Future, Delivered. System Support Analyst With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our Support IT Services team is continuously expanding. No matter your level of System Support Analyst proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #Desktop support #Microsoft Windows 2016 Server #MS Office Ready to embark on the journey? Here’s what we are looking for: Accountabilities: Based on WS Team Leader guidance and instructions: Provide 2nd level desktop support for DHL employees in ITS Indore Onsite and Remote Control Tools. Commit to the incident and standard request tickets and resolve according to SLA Configures and installs workstations, thin clients and/or peripheral equipment. Responsibilities include the installation and upgrading. Interact with ITS Service Desk to improve first call resolution. Ensure the team meets SLA for incidents and standard requests. Ensure service calls are addressed and resolved promptly. Head of Global Service Desk Team Lead/Manager of Workspace Services Ensure the team meets SLA for incidents and standard requests. Ensure service calls are addressed and resolved promptly. Process: Provide 2nd level desktop support mainly for IT Services Indore. Diagnose & troubleshoot on HP/Dell/Fujitsu/Lenovo Notebooks/ Desktops hardware issues & liaise with vendors for new hardware parts replacement if found faulty. Perform Installation & Troubleshooting on MS Windows 11, Desktop issues, MS Office 365, MS Teams Ensure the team meets SLA for incidents and standard requests. Ensure service calls are addressed and resolved promptly. Deliver agreed SLA and high availability People - Management: Good working relationship with the desktop support team and users. Skills / Qualifications: Minimum of 2 year hands-on experience performing desktop support for DELL & HP products Knowledge in Microsoft Windows 11, Supporting Microsoft Windows 2016 Server, Windows Scripting. Provide 2nd level desktop support for DHL employees in ITS Indore Onsite and Remote Control Tools. Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty. Perform Installation & Troubleshooting on MS Windows 11, Desktop issues, MS Office 365 Applications, MS Outlook 365, MS Teams. Setup, Configure & Troubleshooting printer. MS Certification (MCP, MCITP) in above mentioned platforms would be an advantage. CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage. Bachelor of Computer Science graduate or IT related discipline is an advantage. Methodology Skills Sound knowledge of troubleshooting processes and methodology. Must possess team spirit, foster openness. Must have good verbal and written communication skills. May require participation in 24 x 7 on-call rotation. Good communication skills and able to interact with people of different cultures and backgrounds. Solid grasp in customer focus – to earn the respect of Customers by clearly demonstrating that the needs of the Customer have a high priority and reacts positively to their feedback. Good in initiative – frequently takes actions and anticipates opportunities within a prescribed area. Good attitude and responsive behaviour. Expected years of experience: Preferably with working experience in International and multi-cultural environment. Educational Qualifications: Bachelor of Computer Science graduate or IT related discipline. CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage. Career/Role development: Vertical and horizontal development within Global IT Service Centres. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. In House training programs: professional and technical training certifications. Show more Show less

We are seeking a motivated and skilled DevOps Engineer to help ensure the excellence of our product suite. We are seeking two experienced DevOps Engineers with 6-9 years of hands-on experience. Youll play a crucial role in managing and optimizing our infrastructure, leveraging AWS, Terraform, and Ansible. The ideal candidates will have a solid background in either Development or DevOps and are committed to maintaining hands-on expertise. Develop, deploy, and manage scalable cloud infrastructure on AWS. Implement Infrastructure as Code (IaC) using Terraform and manage configurations with Ansible. Automate CI/CD pipelines to improve deployment efficiency and minimize downtime. Monitor system health, troubleshoot issues, and optimize performance. Hands-on experience with AWS, Terraform, and Ansible is mandatory. Solid understanding of DevOps principles, best practices, and automation techniques. Strong background in either Development or DevOps, with a proven ability to troubleshoot and solve technical issues. Strong scripting skills in Python, Bash, or similar languages. Experience with containerization technologies like Docker and Kubernetes.