Travel Operations Manager

Job Description

Company Overview: Dynamic Group of Companies is a leading conglomerate with diverse subsidiaries specializing in travel, automotive, legal advisory, and tourism services. We are committed to delivering exceptional experiences to our clients through innovative solutions and personalized services. Position Overview: We are seeking an experienced Operations Manager to oversee and streamline our operational processes across various departments within the organization. The Operations Manager will play a pivotal role in optimizing efficiency, enhancing customer satisfaction, and ensuring seamless coordination between different functions. Key Responsibilities: 1. Lead Management: · Develop and implement strategies for lead generation and conversion. · Coordinate with sales and marketing teams to manage leads effectively and convert them into potential clients 2. Sources of Inquiries: · Monitor and analyse sources of inquiries to identify trends and opportunities for business growth. · Collaborate with marketing and sales teams to maximize inquiry generation from various channels. 3. Itinerary Sending Process: · Oversee the itinerary creation and sending process to clients, ensuring accuracy and timeliness. · Coordinate with relevant departments to incorporate client preferences and special requests into itineraries. 4. Confirmation from Customer: · Facilitate communication with customers to obtain confirmation on proposed itineraries and bookings. · Address any inquiries or concerns raised by customers promptly and professionally. 5. Booking Process for Flights, Hotels, and Transportation: · Manage the end-to-end booking process for flights, hotels, and transportation services. · Liaise with vendors and partners to secure the best rates and availability for bookings. 6. Visa Processing: · Oversee the visa processing procedure for international travel, ensuring compliance with regulations and requirements. · Coordinate with clients and embassy officials to facilitate smooth visa issuance processes. 7. Cost Confirmation and Booking Confirmation: · Verify cost details and obtain confirmation from clients before finalizing bookings. · Ensure accuracy and completeness of booking confirmations to minimize errors and discrepancies. 8. Flight Booking Process: · Conduct thorough research on airlines, pricing, and booking portals to identify optimal options for clients. · Coordinate with the booking team to execute flight bookings efficiently and accurately. 9. Hotel Booking Process: · Manage hotel bookings through online platforms or established tie-up arrangements. · Negotiate rates and terms with hotel partners to secure favourable deals for clients. 10. Transportation Booking Process: · Coordinate with local vendors and transportation providers to arrange for seamless transportation services. · Ensure timely confirmation and coordination of transportation arrangements for clients. Qualifications: · Bachelor's degree in Business Administration, Hospitality Management, or a related field. · Proven experience in operations management, preferably in the travel or hospitality industry. · Strong organizational and leadership skills. · Excellent communication and interpersonal abilities. · Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment. · Proficiency in relevant software and tools for itinerary management and booking processes. Benefits: · Opportunities for professional development and growth