Travel Executive

As a Travel Executive, your role involves managing travel requirements for business or holidays and providing tourism-related services and package tours on behalf of suppliers. It is essential to have knowledge of GDS/Amadeus to ensure smooth operations and client satisfaction. Your main goal will be to keep clients satisfied and loyal for future services. **Key Responsibilities:** - Plan and sell transportation, accommodations, insurance, and other travel services - Cooperate with clients to determine their needs and advise on appropriate destinations, modes of transportation, travel dates, costs, and accommodations - Deal with travel problems, complaints, or refunds - Enter data into software and maintain client files - Meet profit and sales targets and provide after-sales services - Make new reservations and changes on Amadeus, quote correct fares, issue/re-issue tickets, and process refunds - Respond to customer queries via telephone, email, fax, web chat, and social media - Maintain and generate reports as required - Sell, up-sell, and cross-sell products and services - Complete fraud prevention checks - Receive inbound calls and provide required information **Qualifications Required:** - Fluent in English with good communication skills - Ability to interact and negotiate effectively - Strong coordination and sales skills - Proven experience in the travel industry with knowledge of travel norms, ticketing, and reservation - Sound knowledge of domestic/international travel trends - Knowledge of packages, ticketing, and GDS (Amadeus and Galileo) - Good knowledge of MS Word and Excel - Effective time-management skills - Willingness to work in shifts - Experience in outbound calls and follow-up In addition to these responsibilities and qualifications, your experience of 1-2 years will be valuable in effectively managing travel requirements and providing exceptional service to clients.,