Travel Executive

Key Responsibilities1. Itinerary Design & Local Expertise (Primary Focus)

• Kolkata Mastery: Design creative, authentic, and highly personalized travel itineraries that showcase the best of Kolkata (e.g., heritage walks, food tours, colonial architecture, river cruises, cultural events like Durga Puja).
• Regional Knowledge: Develop and sell packages for destinations accessible from Kolkata, such as the Sundarbans, Darjeeling, Kalimpong, Dooars, Puri, and other key locations in East and North East India.
• Product Development: Continuously research and identify new local attractions, unique experiences, boutique hotels, and reliable ground service providers in Kolkata and Bengal.
• Logistics Management: Advise clients on the most efficient and practical local transportation within Kolkata (Metro, tram, taxi/cab services) and regional transport (train, flight, and road connections).

2. Sales and Client Management

• Consultative Sales: Engage with clients (via phone, email, and in-person) to understand their travel needs, budget, and preferences, providing expert, tailored recommendations.
• Target Achievement: Meet and exceed individual monthly/quarterly sales targets for domestic tour packages and standalone bookings (flights, hotels, activities).
• Booking Management: Handle end-to-end booking of flights, railway tickets, hotel accommodations, local transfers, and activity vouchers using the company's booking software and GDS systems (e.g., Amadeus, Sabre, Galileo, if applicable).
• Documentation: Process client payments, manage booking confirmations, and ensure all travel documents (invoices, vouchers, travel guides) are prepared accurately and delivered on time.

3. Operational and Administrative Duties

• Vendor Relations: Maintain strong relationships with local hotels, transport operators, guides, and activity providers in Kolkata and the region to secure competitive rates and high-quality service.
• Problem Resolution: Proactively manage and resolve any client issues or travel disruptions before or during the trip.
• Reporting: Maintain accurate records of all customer interactions, sales pipelines, and bookings in the CRM system.

Required Qualifications & Skills

• Experience: Minimum of 1-3 years of experience as a Travel Consultant, Travel Agent, or a similar role in the travel/tourism industry.
• Education: Bachelor's degree (preferred) or equivalent qualification in Travel & Tourism, Hospitality, or a related field.
• Local Knowledge (Essential): In-depth, verifiable knowledge of Kolkata's major landmarks, hidden gems, local culture, cuisine, and logistics is mandatory.
• Sales & Communication: Proven sales ability with excellent verbal and written communication skills in English and Bengali (knowledge of other regional languages is a plus).
• Technical Skills: Proficiency in using reservation systems (GDS or in-house booking tools), MS Office, and CRM software.
• Attributes: Highly organized, meticulous attention to detail, strong problem-solving skills, and a genuine passion for travel and customer service.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Travel planning: 2 years (Required)

Language:

• English (Required)

Location:

• Kolkata, West Bengal (Required)

Work Location: In person

Application Deadline: 05/12/2025