Travel Counselor

As an integral part of American Express, you will play a significant role in providing exceptional service and tailored solutions to High Network Individuals (HNIs) and Platinum cardholders. Your expertise in travel and lifestyle choices, coupled with lateral thinking, will ensure that each customer receives the best-in-class support. Your understanding of Fares and Ticketing, Destination/Geographical Knowledge, and Supplier Product Knowledge will enable you to deliver personalized experiences to our esteemed clientele. Your responsibilities will include offering basic destination information, showcasing a passion for leisure travel product knowledge, and demonstrating a fundamental understanding of international travel products, airfares, itineraries, routings, and airlines. Additionally, you will be exposed to end-to-end travel servicing encompassing hotel bookings, car rentals, visa assistance, packages, and insurance products, as well as customer handling. To excel in this role, you should possess 3-7 years of experience in travel sales, preferably within the hotel industry, and hold a graduate degree. Strong oral and written communication skills in English are essential to effectively engage with customers and colleagues. Preferred qualifications include knowledge of high-end luxury travel and lifestyle offerings, people management skills, time management abilities, and workload management expertise. Your technical skills should encompass proficiency in fares & ticketing, destinations, geographies, problem-solving, networking within the hospitality industry, and the utilization of GDS platforms such as Amadeus and Sabre. If you are passionate about delivering exceptional service, possess a keen interest in the travel industry, and are eager to grow within a dynamic team, this role at American Express offers a rewarding opportunity to define the future of customer experiences. Join us in shaping the next chapter of American Express, where your contributions will be valued, and your ideas will help drive innovation and excellence.,