Travel Counselor

Functional Description -

This is a Travel Back-Office support role for Air & Non-Air products

The candidate is required to work on GDS, review PNRs, compare booking rates etc.

Should have sound knowledge of GDS Sabre and should be able read/articulate the booking/ticket level details

Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing tickets.

Candidate will be required to action PNRs/Cases and ensure SLA adherence

Should have excellent understanding of travel business to ensure smooth day to day operations

Candidate should be result oriented and should be able to resolve queries from market

Should be a self-starter & quick learner with ability to multi-task

The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of

Should be able to maintain excellent quality along with high productivity

Qualification

• 1-3 Years of experience in Travel industry is preferred, should have intermediate knowledge of travel industry terms
  
• Strong written and verbal communication skills
  
• Ability to review large volumes of data and document findings
  
• Strong will to win in a dynamic and fast-paced environment
  
• Should not be on any form of counseling or action plan
  
• Player with positive attitude and flexibility.
  
• Self-starter with ability to execute with Minimal Direction and strong attention to Detail
  
• Transactional Quality background will be an added advantage
  

• Basic PPT preparation skills. (Preferred)
  
• A self-motivated team player
  
• Intermediate EXCEL skills, mandatory requirement
  
• Familiarity with Data Reporting capabilities. Understanding of tools like VBA, Power BI is preferred
  
• Should be flexible to work in 24*7 environment
  

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities