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Tripjack logo

Travel Consultant

1 - 6 years

4 Lacs

Mumbai

Posted:1 month ago| Platform: Naukri logo

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Skills Required

BPO Hospitality Domestic ticketing IATA Sabre MICE Customer service Customer complaints Amadeus Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Tripjack

TripJack is one of the top travel companies in India, offering a comprehensive range of services including flights, hotels, and cruises, and specializing in corporate and MICE travel. TripJack is founded on the principles of innovation, extensive connectivity, and deep-seated trust, enabling it to effectively serve a vast network of partners and customers in the travel industry. With notable partnerships and an expansive portfolio, TripJack is dedicated to redefining travel experiences through innovation and exceptional service, recognized as a leader in the travel industry with numerous awards.

Designation:

Travel Consultant / Senior Travel Consultant

Department:

International & Domestic Ticketing Operations

Location:

Mumbai

Type:

Full-Time

Roles & Responsibility:

Experience or interest of working in a customer service role in the travel industry would be preferred.
Excellent knowledge of GDS software like Amadeus, Galileo & Sabre.
Excellent communication skills, both verbal and written
Good knowledge of either Re-issue, Refund, Cancellation, Amendments, Audit, Offshore & Group Desk.
Strong attention to detail and the ability to multitask
Ability to work independently and in a team environment
Excellent problem-solving skills and the ability to handle and resolve customer complaints
Knowledge of online hotel booking systems.
Handing flights booking, cancellation and refunds.

Must Have Qualities:

Bachelors degree in Hospitality, Tourism, or a related field is preferred, however other graduates with relevant experience and good communications skills could also apply.
Minimum of 1 year of experience.
BPO experience is preferred but not mandatory.
IATA certification is preferred but not mandatory.

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