Travel Consultant

Position Overview:

• A Travel Consultant is responsible for helping clients plan, book, and manage their domestic travel experiences. The role involves providing expert advice on travel destinations, accommodations, transportation. The advisor ensures a seamless and enjoyable travel experience, catering to the specific preferences and needs of the clients.
• Experience: Freshers or Previous experience in the travel industry or customer service is highly desirable. Knowledge of domestic travel destinations and services is a plus.
• Any degree in Travel and tourism recommended

Key Responsibilities:1. Consulting with Clients:

o Assist clients in identifying travel preferences and goals, including budget, duration, and type of experience (e.g., adventure, relaxation, cultural). o Provide personalized recommendations for destinations, accommodations, activities, and transportation based on client needs and preferences. o Offer advice on local events, festivals, and seasonal travel recommendations.

2. Trip Planning & Itinerary Creation:

o Create customized itineraries for clients, ensuring that all aspects of their trip (flights, hotels, car rentals, excursions, etc.) align with their preferences and travel goals. o Ensure that all necessary travel documents (e.g., bookings, confirmations) are organized and provided to clients ahead of time. o Make recommendations for dining, entertainment, and local experiences to enhance the trip.

3. Booking and Reservations:

o Handle reservations for domestic travel, including flights, trains, buses, hotels, tours, and other services. o Manage payment processing and ensure that all bookings are confirmed and accurate. o Communicate with suppliers to arrange accommodations and activities based on client requirements.

4. Customer Support and Problem Resolution:

o Provide ongoing support to clients before, during, and after their trip, addressing any issues or concerns that may arise. o Handle last-minute changes, cancellations, and rescheduling, offering alternatives and solutions when necessary. o Serve as a point of contact in the event of emergencies, travel disruptions, or unexpected challenges.

5. Research and Staying Updated:

o Stay informed about the latest travel trends, domestic destinations, accommodation options, transportation routes, and regulations. o Continuously research new destinations, services, and experiences to provide clients with fresh ideas and exclusive deals. o Attend industry events, webinars, and training sessions to remain knowledgeable about the domestic travel market.

6. Sales and Upselling:

o Promote additional travel services such as travel insurance, car rentals, guided tours, and activities. o Meet sales targets by offering clients packages, upgrades, or add-ons that enhance their travel experience. o Assist in marketing campaigns or promotions to attract new clients and maintain customer relationships.

Skills:

o Strong communication skills (written and verbal) to liaise with clients, suppliers, and stakeholders. o Excellent organizational and multitasking abilities. o Ability to work independently and as part of a team. o Proficiency with booking systems, online research, and office software (e.g., Microsoft Office, CRM systems). o Problem-solving and conflict resolution skills. o Detail-oriented with a focus on customer satisfaction. o Knowledge of travel regulations and safety guidelines.