Travel Consultant

Role Overview: As a ticketing and reservations agent, your main responsibility will involve assisting customers in booking international air tickets and providing them with detailed information on flight options, schedules, fares, and restrictions. You will be expected to handle inquiries, resolve issues related to reservations, cancellations, changes, and refunds professionally and efficiently. Key Responsibilities: - Utilize booking systems such as Amadeus, Sabre, or Travelport to search for flights, make reservations, and issue tickets, ensuring accuracy in booking details and adherence to airline and agency policies. - Stay updated on airline policies, regulations, and industry trends related to international air travel to and from the USA and provide expert advice on travel options to customers. - Communicate effectively with customers through various channels (phone and email) to understand their travel needs, build rapport, and enhance their overall experience. - Handle customer complaints and disputes professionally, striving to find satisfactory resolutions, especially during unexpected issues like flight delays or cancellations. - Manage changes to reservations, ensure customers receive updated travel itineraries, and promote additional services like travel insurance, car rentals, and hotel accommodations to enhance their travel experience. - Meet sales targets, contribute to the profitability of the agency through effective selling techniques, and provide exceptional customer service to create positive travel experiences for clients. Qualifications: - Education: A diploma or equivalent is required, with additional education or certification in travel and tourism considered a plus. - Experience: Proven experience as a travel agent or in a related customer service role is preferred, with familiarity with international air travel being advantageous. - Skills: Excellent communication and interpersonal skills are essential, along with proficiency in using computerized reservation and ticketing systems (GDS) and the ability to multitask and work under pressure. - Knowledge: Understanding of airline ticketing rules, fare structures, and travel regulations, as well as knowledge of destinations, airports, and travel routes, will be beneficial. - Customer Focus: Dedication to providing exceptional customer service and creating positive travel experiences for clients is a key requirement. (Note: Omitting Additional Details of the company as it is not present in the provided Job Description),