Incumbents must have experience in ticketing and reservations for passengers in the USA and International market. Job Description: 1. Customer Service: Assist customers in booking International air tickets, providing information on flight options, schedules, fares, and restrictions. Handle inquiries and resolve issues related to reservations, cancellations, changes, and refunds. 2. Booking and Reservations: Utilize booking systems (e.g., GDS systems like Amadeus, Sabre, or Travelport) to search for flights, make reservations, and issue tickets. Ensure accuracy in booking details and adhere to airline and agency policies and procedures. 3. Knowledge and expertise: Stay updated on airline policies, regulations, and industry trends related to International air travel to and from, USA. Provide advice on travel options, including alternative routes, stopovers, and travel times. 4. Communication: Communicate effectively with customers through various channels (phone and email) to understand their travel needs and preferences. Build rapport with customers to enhance their overall experience and encourage repeat business. 5. Problem-Solving: Handle customer complaints and disputes professionally, striving to find satisfactory resolutions. Assist travelers with unexpected issues such as flight delays, cancellations, or missed connections. 6. Administrative Tasks: Complete administrative tasks related to ticketing, including issuing tickets, processing payments, and maintaining accurate records. Manage changes to reservations and ensure that customers receive updated travel itineraries. 7. Sales and upselling: Promote additional services such as travel insurance, car rentals, and hotel accommodations to enhance the customer's travel experience. Meet sales targets and contribute to the profitability of the agency through effective selling techniques. Qualifications: Education: a diploma or equivalent; additional education or certification in travel and tourism is a plus. Experience: Proven experience as a travel agent or in a related customer service role; familiarity with International air travel is preferred. Skills: excellent communication and interpersonal skills; proficiency in using computerized reservation and ticketing systems (GDS); ability to multitask and work under pressure. Knowledge: understanding of airline ticketing rules, fare structures, and travel regulations; knowledge of destinations, airports, and travel routes. Customer Focus: Dedication to providing exceptional customer service and creating positive travel experiences for clients. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Experience: total work: 2 years (Preferred) Work Location: In person
Role Overview: As a ticketing and reservations agent, your main responsibility will involve assisting customers in booking international air tickets and providing them with detailed information on flight options, schedules, fares, and restrictions. You will be expected to handle inquiries, resolve issues related to reservations, cancellations, changes, and refunds professionally and efficiently. Key Responsibilities: - Utilize booking systems such as Amadeus, Sabre, or Travelport to search for flights, make reservations, and issue tickets, ensuring accuracy in booking details and adherence to airline and agency policies. - Stay updated on airline policies, regulations, and industry trends related to international air travel to and from the USA and provide expert advice on travel options to customers. - Communicate effectively with customers through various channels (phone and email) to understand their travel needs, build rapport, and enhance their overall experience. - Handle customer complaints and disputes professionally, striving to find satisfactory resolutions, especially during unexpected issues like flight delays or cancellations. - Manage changes to reservations, ensure customers receive updated travel itineraries, and promote additional services like travel insurance, car rentals, and hotel accommodations to enhance their travel experience. - Meet sales targets, contribute to the profitability of the agency through effective selling techniques, and provide exceptional customer service to create positive travel experiences for clients. Qualifications: - Education: A diploma or equivalent is required, with additional education or certification in travel and tourism considered a plus. - Experience: Proven experience as a travel agent or in a related customer service role is preferred, with familiarity with international air travel being advantageous. - Skills: Excellent communication and interpersonal skills are essential, along with proficiency in using computerized reservation and ticketing systems (GDS) and the ability to multitask and work under pressure. - Knowledge: Understanding of airline ticketing rules, fare structures, and travel regulations, as well as knowledge of destinations, airports, and travel routes, will be beneficial. - Customer Focus: Dedication to providing exceptional customer service and creating positive travel experiences for clients is a key requirement. (Note: Omitting Additional Details of the company as it is not present in the provided Job Description),
Incumbents must have experience in ticketing and reservations for passengers in the USA and International market. Job Description: 1. Customer Service: Assist customers in booking International air tickets, providing information on flight options, schedules, fares, and restrictions. Handle inquiries and resolve issues related to reservations, cancellations, changes, and refunds. 2. Booking and Reservations: Utilize booking systems (e.g., GDS systems like Amadeus, Sabre, or Travelport) to search for flights, make reservations, and issue tickets. Ensure accuracy in booking details and adhere to airline and agency policies and procedures. 3. Knowledge and expertise: Stay updated on airline policies, regulations, and industry trends related to International air travel to and from, USA. Provide advice on travel options, including alternative routes, stopovers, and travel times. 4. Communication: Communicate effectively with customers through various channels (phone and email) to understand their travel needs and preferences. Build rapport with customers to enhance their overall experience and encourage repeat business. 5. Problem-Solving: Handle customer complaints and disputes professionally, striving to find satisfactory resolutions. Assist travelers with unexpected issues such as flight delays, cancellations, or missed connections. 6. Administrative Tasks: Complete administrative tasks related to ticketing, including issuing tickets, processing payments, and maintaining accurate records. Manage changes to reservations and ensure that customers receive updated travel itineraries. 7. Sales and upselling: Promote additional services such as travel insurance, car rentals, and hotel accommodations to enhance the customer's travel experience. Meet sales targets and contribute to the profitability of the agency through effective selling techniques. Qualifications: Education: a diploma or equivalent; additional education or certification in travel and tourism is a plus. Experience: Proven experience as a travel agent or in a related customer service role; familiarity with International air travel is preferred. Skills: excellent communication and interpersonal skills; proficiency in using computerized reservation and ticketing systems (GDS); ability to multitask and work under pressure. Knowledge: understanding of airline ticketing rules, fare structures, and travel regulations; knowledge of destinations, airports, and travel routes. Customer Focus: Dedication to providing exceptional customer service and creating positive travel experiences for clients. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Work Location: In person