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Transportation Representative, Amazon Shipping

Transportation Representative, Amazon Shipping

Amazon

0 years

0 Lacs

bengaluru karnataka india

Posted:21 hours ago| Platform:

Apply

Skills Required

transportation shipping interface troubleshooting resolve strategy service data transparency api drive automate excel support onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.Key job responsibilitiesDeliver positive experience to assigned shipper accounts and resolve all queries

Develop individual client servicing strategy at a shipper-level
Understanding and reinforcing the internal system and operational capabilities and align shipper expectations
Resolve shipper queries by liaising with internal stakeholders across program, operations
Action proactive and reactive measures on key service parameters like operations, claims and escalations
Follow the standard operating processes to scale the working of the function

A day in the life
A day in the life

Enabling data transparency through unblocking MIS queries
Ensure all API status-es are being pushed
Arrange pickup and deliveries for escalated shipments through effective LMR mechanism
Train shipper on passing correct NDR feedback and claims
Monitor shipper performance and drive insights
Identify NVA tasks and find solutions to automate or reduce the tasks
Be a custodian of shipper experience and cascade feedback internally
Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders

Basic Qualifications

Graduate

Preferred Qualifications

Excel is preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Karnataka - B56Job ID: A3142605

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Transportation Representative, Amazon Shipping