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78 Job openings at Transcom
About Transcom

Transcom is a global customer experience specialist that provides customer care, technical support, and sales services through various channels. The company serves a diverse set of industries including telecommunications, retail, and financial services.

Sindhi Speaker

Gurugram, Jaipur

0 - 1 years

INR 1.75 - 3.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide customer support through phone calls to resolve customer queries and concerns. Handle inbound calls from customers, addressing their issues promptly and professionally. Utilize strong communication skills to build rapport with customers and provide effective solutions. Maintain accurate records of all interactions with customers using our CRM system. Collaborate with team members to achieve sales targets and improve overall performance. Desired Candidate Profile 0-1 year of experience in BPO or call center environment. Strong knowledge of Sindhi language (written & spoken). Excellent communication skills for effective interaction with customers over phone calls. Ability to work on night shifts (rotational) as per business requirements.

Kiswahili language Expert

Gurugram, Jaipur

0 - 1 years

INR 0.5 - 0.6 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Translate content from English to Swahili with high accuracy and attention to detail. Review translated content for grammar, syntax, and consistency in tone and style. Collaborate with project managers to understand requirements and deliver high-quality translations on time. Maintain confidentiality of client information and adhere to non-disclosure agreements (NDAs). Participate in continuous learning opportunities to improve translation skills and stay updated on industry trends. Desired Candidate Profile 0-1 year of experience as a freelance translator or interpreter in Swahili language. Strong proficiency in both written and spoken Swahili languages. Ability to work independently with minimal supervision while meeting deadlines. Familiarity with translation software such as MemoQ or SDL Trados is an asset.

Maithili Language Expert

Gurugram, Jaipur

0 - 1 years

INR 1.75 - 2.75 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide high-quality translation services from English to Maithili and vice versa. Ensure accurate and timely delivery of translated content, meeting client expectations. Collaborate with clients to understand their requirements and preferences for translations. Develop a strong understanding of the subject matter expertise required for specific projects. Desired Candidate Profile 0-1 year of experience in translation or linguistics field preferred but not mandatory. Strong proficiency in both English and Maithili languages, with excellent writing skills in both languages. Ability to work independently on multiple tasks simultaneously while maintaining attention to detail. Basic knowledge of computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint). Excellent customer service skills with ability to communicate effectively with clients.

Japanese Language Expert

Gurugram, Jaipur

0 - 1 years

INR 0.5 - 0.6 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide high-quality Japanese language support to clients, including translation and interpretation services. Conduct research on various topics related to Japan and its culture to stay up-to-date with industry trends. Collaborate with cross-functional teams to deliver projects efficiently and effectively. Develop strong relationships with clients through excellent communication skills and attention to detail. Maintain confidentiality and adhere to company policies at all times. Desired Candidate Profile 0-1 year of experience in a similar role or relevant field (e.g., translation, interpretation). Proficiency in both written and spoken Japanese languages (N3 level or higher). Strong understanding of Japanese grammar, vocabulary, and syntax rules. Ability to work independently as well as part of a team environment.

Manipuri Speaker

Gurugram, Jaipur

0 - 1 years

INR 1.75 - 2.75 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle inbound/outbound calls with a focus on providing timely resolutions and ensuring high levels of customer satisfaction. Utilize strong communication skills to effectively address complex issues and escalate when necessary. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve process goals and improve overall performance. Desired Candidate Profile 0-1 year of experience in BPO/call center environment or related field (customer care, voice processing). Strong proficiency in speaking Manipuri language. Excellent communication skills for effective interaction with customers over phone/email/chat. Ability to work flexible shifts including rotational shifts as per business requirements.

Urdu language Expert

Gurugram, Jaipur

0 - 1 years

INR 0.5 - 0.6 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Translate English content into Urdu with high accuracy and fluency. Review translated content for grammar, syntax, and cultural sensitivity. Collaborate with cross-functional teams to ensure accurate communication of technical terms and concepts. Develop a deep understanding of the target audience's preferences and expectations when translating content. Maintain confidentiality and adhere to non-disclosure agreements (NDAs) as required. Desired Candidate Profile 0-1 year of experience in translation or linguistics field preferred but not mandatory. Strong proficiency in both English and Urdu languages with excellent writing skills in Urdu. Ability to work independently from home office setup with reliable internet connection.

Santali Speaker

Gurugram, Jaipur

0 - 1 years

INR 1.75 - 2.75 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide customer support to clients through phone calls, emails, or chats in Santali language. Handle customer queries related to banking products and services with empathy and professionalism. Resolve issues efficiently by understanding client concerns and providing suitable solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve sales targets and improve overall performance. Desired Candidate Profile 0-1 year of experience in BPO/customer service industry preferred but not mandatory. Strong knowledge of Santali language (written & spoken). Excellent communication skills for effective interaction with customers over phone/email/chat. Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.

Korean Language Expert

Gurugram, Jaipur

0 - 1 years

INR 0.5 - 0.6 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide translation services from English to Korean and vice versa for various documents, including legal contracts, technical manuals, and marketing materials. Conduct research on industry-specific terminology to ensure accurate translations. Collaborate with project managers to understand requirements and deliver high-quality translations within tight deadlines. Review translated texts for grammar, syntax, and cultural sensitivity before submission. Maintain confidentiality of all client information. Desired Candidate Profile C1 certified proficiency in Korean language (written & spoken). 0-1 year of experience as a freelancer or professional translator. Strong understanding of English language structure and grammar rules. Ability to work independently with minimal supervision while meeting deadlines.

Konkani Speaker

Gurugram, Jaipur, Delhi / NCR

0 - 1 years

INR 1.75 - 2.5 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Handle customer queries and resolve issues via phone calls, emails, or chats. Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions promptly. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve sales targets and improve overall performance metrics. Stay updated on product knowledge and company policies to provide informed support. Desired Candidate Profile 0-1 year of experience in BPO/Call Centre environment (preferably). Excellent communication skills in Konkani language (written & spoken) for effective interaction with international clients. Strong understanding of basic computer applications such as MS Office Suite (Word, Excel, PowerPoint). Ability to work flexible shifts including evenings from 6 PM IST onwards.

Assamese Expert

Gurugram, Jaipur, Delhi / NCR

0 - 1 years

INR 1.75 - 2.5 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Handle customer calls, emails, and chats to provide excellent customer service. Resolve customer queries and concerns in a timely and professional manner. Meet performance targets for quality, productivity, and sales metrics. Collaborate with team members to achieve common goals and objectives. Maintain accurate records of all interactions with customers. Desired Candidate Profile 0-1 year of experience in BPO or call center environment (domestic voice process). Strong proficiency in Assamese language (spoken) with good communication skills. Basic knowledge of computer applications including MS Office software suite. Ability to work on outbound calling campaigns for domestic clients. Willingness to learn new skills and adapt quickly to changing processes.

Kannada Language Expert

Gurugram, Jaipur, Delhi / NCR

0 - 1 years

INR 1.75 - 2.5 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle inbound international calls from clients across various time zones Utilize strong communication skills to effectively address customer issues and provide solutions. Work on a rotational shift schedule including evenings, nights, weekends, and holidays as required by the business needs. Collaborate with team members to achieve process goals and objectives. Desired Candidate Profile 0-1 year of experience in BPO/Call Centre environment or related field. Strong proficiency in Kannada language with excellent verbal and written communication skills. Ability to work flexible hours including evenings, nights, weekends, and holidays as per business requirements.

Portuguese Language Specialist

Gurugram, Jaipur

0 - 1 years

INR 0.5 - 0.6 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide language support to clients through phone calls, emails, or chats. Handle customer inquiries and resolve issues related to banking products and services. Process transactions, answer questions about account balances, interest rates, fees, etc. Escalate complex issues to senior team members when necessary. Maintain accurate records of all interactions with customers. Desired Candidate Profile C1 certified in Portuguese (Brazilian) language proficiency. 0-1 year of experience in a similar role or industry. Strong understanding of foreign languages (Portuguese) for effective communication with international clients. Ability to work flexible shifts including night shifts as required by the business needs.

Sanskrit Speaker

Gurugram, Jaipur, Delhi / NCR

0 - 1 years

INR 1.75 - 2.75 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide excellent customer service through voice calls, resolving queries and concerns of customers. Translate complex technical documents from English to Sanskrit with high accuracy and attention to detail. Utilize strong communication skills to effectively convey information to clients in a clear and concise manner. Demonstrate proficiency in using computer applications such as translation software for efficient workflow management. Maintain confidentiality and adhere to company policies regarding client data privacy. Desired Candidate Profile 0-1 year of experience in BPO or call center environment preferred but not mandatory. Strong knowledge of Sanskrit language with excellent translation skills (English to Sanskrit). Excellent communication skills with ability to work under pressure during peak hours. Proficiency in using computer applications including translation software for efficient workflow management.

Odia Speaker

Gurugram, Jaipur, Delhi / NCR

0 - 1 years

INR 1.75 - 2.5 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats in Odia language. Provide excellent communication skills to resolve customer issues efficiently. Work on a rotational shift schedule including evenings (6 PM - 3 AM) from Monday to Saturday. Participate in training sessions to improve product knowledge and soft skills development. Meet performance targets set by the company for quality assurance. Desired Candidate Profile 0-1 year of experience in BPO industry with focus on voice process or customer support. Strong proficiency in speaking Odia language with good pronunciation and grammar. Ability to work effectively during night shifts (6 PM - 3 AM) from Monday to Saturday. Willingness to learn new skills and adapt quickly to changing processes.

Malayalam Speaker

Gurugram, Jaipur, Delhi / NCR

0 - 1 years

INR 1.75 - 2.5 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Handle customer calls, emails, and chats to resolve their queries and concerns. Provide accurate and timely solutions to customers' issues. Maintain a high level of professionalism and courteous behavior when interacting with customers. Meet performance targets set by the company for quality, productivity, and sales metrics. Collaborate with team members to achieve common goals. Desired Candidate Profile 0-1 year of experience in BPO industry or related field (Malayalam speaking candidates preferred). Strong communication skills in Malayalam language (written & spoken). Ability to work on domestic voice process/voice support roles. Basic computer knowledge required; proficiency in MS Office applications an added advantage.

Chinese Language Expert

Gurugram, Jaipur

0 - 1 years

INR 0.5 - 0.6 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide translation services from English to Chinese (Cantonese) for various documents, including legal contracts, technical manuals, and marketing materials. Conduct research on industry-specific terminology to ensure accurate translations. Collaborate with project managers to understand requirements and deliver high-quality work within tight deadlines. Review translated content for grammar, syntax, and cultural sensitivity before submission. Maintain confidentiality of sensitive information. Desired Candidate Profile C1 certified or B2 level proficiency in Chinese language (Cantonese). 0-1 year of experience as a translator or interpreter. Strong understanding of English language structure and vocabulary. Ability to work independently with minimal supervision.

Customer Support Executive

Gurugram

0 - 1 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle customer complaints and feedback in a professional manner, escalating issues when necessary. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues and improve overall service quality. Meet performance targets for call handling time, resolution rates, and first-call resolution. Desired Candidate Profile 0-1 year of experience in BPO voice process or domestic voice process (CSE). Excellent communication skills in English language (spoken & written). Strong convincing power and interpersonal skills for effective customer handling. Ability to work on rotational shifts including weekends and holidays as per business requirements.

Bodo Speaker

Gurugram, Jaipur, Delhi / NCR

0 - 1 years

INR 1.75 - 2.75 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Utilize excellent communication skills to effectively address customer issues and provide solutions. Handle inbound international calls from clients across various time zones (UK & US). Work on a rotational shift schedule including evenings, nights, weekends, and holidays as required by the business needs. Collaborate with team members to achieve process goals and objectives. Desired Candidate Profile 0-1 year of experience in BPO industry or related field. Proficiency in speaking Bodo language fluently. Strong translation skills for translating English into other languages (e.g., Bodo). Ability to work independently with minimal supervision while maintaining high levels of accuracy and productivity.

Customer Support Executive

Gurugram

0 - 1 years

INR 2.25 - 3.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns. Handle incoming calls, emails, and chats in a timely and professional manner. Process orders, answer product questions, and provide solutions to issues related to cables, internet services, television services, telephone services, and other technical aspects. Maintain accurate records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-1 year of experience in BPO/Call Centre environment or similar industry. Strong communication skills with excellent verbal and written English proficiency. Ability to work on rotational shifts. Familiarity with basic troubleshooting techniques for resolving common technical problems.

Tagalog Language Expert

Gurugram, Jaipur

0 - 1 years

INR 0.5 - 0.5 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Provide high-quality translations of legal documents from English to Tagalog and vice versa. Conduct research on legal terminology to ensure accuracy and consistency in translation. Collaborate with project managers to understand specific requirements and deliverables for each project. Review and edit translated documents for grammar, syntax, and clarity before submission. Maintain confidentiality of all client information and materials. Desired Candidate Profile 0-1 year of experience in translation or linguistics field (preferably in the legal industry). Proficiency in both English and Tagalog languages (native speaker level). Strong understanding of Philippines culture and localization considerations. Ability to work independently with minimal supervision while meeting tight deadlines.

Transcom

Transcom

|

Customer Experience Management

Stockholm

30,000+ Employees

78 Jobs

    Key People

  • Jonas Dahlberg

    CEO
  • Lars Vesterlund

    CFO
cta

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