Roles and Responsibilities Ensure compliance with IATA regulations and standards for airline operations. Conduct regular audits to identify areas of improvement in travel processes and implement corrective actions. Develop and maintain quality control procedures for ticketing, reservations, and customer service. Collaborate with internal stakeholders to resolve issues related to flight schedules, baggage handling, and passenger services. Provide training on IATA guidelines and best practices to staff members. Desired Candidate Profile 7-12 years of experience in the aviation industry or a related field (IATA certification preferred). Strong knowledge of GDS systems such as Amadeus, Galileo, Sabre; proficiency in Air Ticketing software like Worldspan or Inventory Management Systems like ARMS. Familiarity with Travel Processes including EMDs (Electronic Miscellaneous Documents) management.

Key Responsibilities Address and resolve customer queries professionally via phone and chat. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups. Adhere to company communication guidelines, procedures, and policies. Job Details Salary: ₹26,000 - ₹30,000/month (CTC) Shift: 5 Days Working; Rotational Shifts with Rotational Weekly Offs. Work Mode: Work From Office (Udyog Vihar, Gurugram) Cab facility: Both-side cabs provided Selection Process Apply online on Internshala. Shortlisted candidates will be invited for a walk-in interview at Transcom’s Gurgaon office. Interview Rounds i) HR Roundii) Operations Roundiii) Client RoundAbout Company: Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down. Desired Skills and Experience English Proficiency (Spoken), English Proficiency (Written), Effective Communication Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

Key Responsibilities Address and resolve customer queries professionally via phone and chat. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups. Adhere to company communication guidelines, procedures, and policies. Job Details Salary: ₹26,000 - ₹30,000/month (CTC) Shift: 5 Days Working; Rotational Shifts with Rotational Weekly Offs. Work Mode: Work From Office (Udyog Vihar, Gurugram) Cab facility: Both-side cabs provided Selection Process Apply online on Internshala. Shortlisted candidates will be invited for a walk-in interview at Transcom’s Gurgaon office. Interview Rounds i) HR Roundii) Operations Roundiii) Client RoundAbout Company: Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down. Desired Skills and Experience English Proficiency (Spoken), English Proficiency (Written), Effective Communication Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend,Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES ⮚ Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure ⮚ Displays accountability and ownership in customer interactions ⮚ Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ⮚ Strong time management abilities ⮚ Flexible in learning and cross-skilling across processes ⮚ Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA: (Pre Requisite) ⮚ Graduating in any stream is a mandate ⮚ 100% WFO ⮚ Minimum 1 year customer support role (exp working on escalation desk would be a plus) ⮚ Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ⮚ Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: ● Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) ● Interviews - By FK assessor + Operations Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Provident Fund Shift: Rotational shift Language: English (Required) Hindi (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

Job description POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure Displays accountability and ownership in customer interactions Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ® Strong time management abilities ® Flexible in learning and cross-skilling across processes ® Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA : (Prerequisite) ® Graduating in any stream is a mandate ® 100% WFO ® Minimum 1 year customer support role (exp working on escalation desk would be a plus) ® Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ® Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) Interviews - By FK assessor + Operations *Versant B1 is equivalent to Versant 4 and the score ranges from 47-57Role & responsibilities

We are looking for candidates with a background in the hotel/hospitality industry , or those who have experience in clinical or healthcare environments , especially in healthcare accounts . Prior knowledge of POS (Point of Sale) systems is preferred. The ideal candidate should have a minimum of 6 months of relevant experience and possess strong communication and customer-handling skills. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Language: English (Preferred) Hindi (Preferred) Work Location: In person

Roles and Responsibilities Provide clinical pharmacy services to patients, including dispensing medications and counseling on their use. Authorize prescriptions and monitor patient treatment plans in collaboration with healthcare providers. Participate in quality improvement initiatives to enhance patient care and satisfaction. Desired Candidate Profile 1-5 years of experience as a Clinical Pharmacist or related field (pharmacy, biotechnology). Strong knowledge of pharmacy operations, drug authorization processes, and regulatory requirements. Excellent communication skills for effective interaction with patients, families, and healthcare professionals. Ability to work independently while prioritizing tasks effectively under pressure.

Kickstart Your Career with Transcom! Join Our Life & Health Insurance Voice Process Team Make a Difference, One Call at a Time! Location: Kharadi, Pune, Maharashtra Shift: Rotational (Female candidates last logout by 8 PM) Mode: Work from Office Employment Type: Full-Time Why Choose Transcom? At Transcom, we believe in creating opportunities for growth and excellence. As a global leader in customer experience, were now hiring dynamic and passionate individuals for our Life & Health Insurance Voice Process team. If you love engaging with people and have a flair for sales and service — we want to hear from you! Position: Advisor – Life & Health Insurance Voice Process Who Can Apply? We’re looking for: • Graduates (mandatory for all applicants) • Fluent in English & Hindi • Freshers welcome! If you’re enthusiastic and eager to learn • Candidates with experience in Life or Health Insurance sales will have an edge • Willingness to work in rotational shifts • Strong communication, persuasion, and customer-handling skills • Must be comfortable working from our Pune office What’s in It for You? Fresher : Up to 25,000 CTC Experienced. : Up to 33,000 CTC Plus: • Industry-specific training • Career growth opportunities • Performance-based incentives • Supportive and vibrant team environment Ready to Apply? Let’s Talk! Send your resume now via WhatsApp to: HR: Meghna +91 7249830118 Office Address: Office No. 1501 & 1508, Nyati Enthral, Sr. No. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Pune, Maharashtra – 411014 Don’t miss this chance to launch your career in one of the most rewarding and growing sectors! Apply today – Your future starts here with Transcom.

Key Responsibilities Address and resolve customer queries professionally via phone and chat. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups. Adhere to company communication guidelines, procedures, and policies. Job Details Salary: ₹26,000 - ₹30,000/month (CTC) Shift: 5 Days Working; Rotational Shifts with Rotational Weekly Offs. Work Mode: Work From Office (Udyog Vihar, Gurugram) Cab facility: Both-side cabs provided Selection Process Apply online on Internshala. Shortlisted candidates will be invited for a walk-in interview at Transcom’s Gurgaon office. Interview Rounds i) HR Roundii) Operations Roundiii) Client RoundAbout Company: Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down. Desired Skills and Experience English Proficiency (Spoken), English Proficiency (Written), Effective Communication Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

Key Responsibilities Address and resolve customer queries professionally via phone and chat. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups. Adhere to company communication guidelines, procedures, and policies. Job Details Salary: ₹26,000 - ₹30,000/month (CTC) Shift: 5 Days Working; Rotational Shifts with Rotational Weekly Offs. Work Mode: Work From Office (Udyog Vihar, Gurugram) Cab facility: Both-side cabs provided Selection Process Apply online on Internshala. Shortlisted candidates will be invited for a walk-in interview at Transcom’s Gurgaon office. Interview Rounds i) HR Roundii) Operations Roundiii) Client RoundAbout Company: Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down. Desired Skills and Experience English Proficiency (Spoken), English Proficiency (Written), Effective Communication Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

Position: Customer Success Associate Work Mode: Work From Office (WFO) Location: Gurgaon Open Positions: 20 Agents Job Summary: We are hiring Customer Success Associates to join our dynamic team for the Bird process. The ideal candidate will be responsible for handling customer queries efficiently while delivering excellent customer experiences. Key Responsibilities: Handle customer queries and provide accurate information. Ensure customer satisfaction through effective resolution. Maintain a high level of professionalism during customer interactions. Collaborate with internal teams to resolve complex issues. Maintain detailed and accurate records of customer interactions. Requirements: Experience: Minimum 6 months of international BPO experience (mandatory). Qualification: Graduate (must). Skills: Excellent communication skills in English. Strong problem-solving abilities and customer service orientation. Ability to work in a fast-paced environment and handle pressure. Interview Process: HR Round Operations Round Client Round Compensation: Salary: ₹26,000 to ₹29,000 CTC per month Shift: Rotational shifts (both way cabs provided) Working Days: 5 days working, rotational week offs Perks & Benefits: Both-way cab facility Professional growth opportunities Positive and supportive work environment Interested candidates can apply immediately. Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

Position: Customer Success Associate Work Mode: Work From Office (WFO) Location: Gurgaon Open Positions: 20 Agents Job Summary: We are hiring Customer Success Associates to join our dynamic team for the Bird process. The ideal candidate will be responsible for handling customer queries efficiently while delivering excellent customer experiences. Key Responsibilities: Handle customer queries and provide accurate information. Ensure customer satisfaction through effective resolution. Maintain a high level of professionalism during customer interactions. Collaborate with internal teams to resolve complex issues. Maintain detailed and accurate records of customer interactions. Requirements: Experience: Minimum 6 months of international BPO experience (mandatory). Qualification: Graduate (must). Skills: Excellent communication skills in English. Strong problem-solving abilities and customer service orientation. Ability to work in a fast-paced environment and handle pressure. Interview Process: HR Round Operations Round Client Round Compensation: Salary: ₹26,000 to ₹29,000 CTC per month Shift: Rotational shifts (both way cabs provided) Working Days: 5 days working, rotational week offs Perks & Benefits: Both-way cab facility Professional growth opportunities Positive and supportive work environment Interested candidates can apply immediately. Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

Roles and Responsibilities Handle international customer calls, emails, and chats with a focus on providing exceptional customer service. Resolve customer queries related to products/services in a timely and efficient manner. Work closely with internal teams to resolve complex issues and escalate when necessary. Maintain accurate records of all interactions with customers using CRM software. Meet performance targets for quality, productivity, and sales metrics. Desired Candidate Profile 1-2 years of experience in an international voice process or similar environment. Strong communication skills in English (written & spoken). Ability to work flexible shifts including rotational shifts. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.

Roles and Responsibilities Review and analyze content created by users on the platform, ensuring it meets community guidelines and standards. Identify and flag potentially harmful or inappropriate content for removal. Collaborate with cross-functional teams to develop strategies for improving content quality and user engagement. Conduct research to stay up-to-date on industry trends and best practices in content creation, moderation, and review. Provide feedback to developers on features related to content management systems. Desired Candidate Profile 1-5 years of experience in content creation, editing, review, or strategy development. Proficiency in Spanish language (written) required; knowledge of English also necessary. Experience working with online communities or social media platforms preferred.

Roles and Responsibilities Manage travel bookings, reservations, and ticketing for clients. Handle international ticketing and airline reservations with ease. Provide exceptional customer service to ensure client satisfaction. Coordinate travel arrangements from start to finish, ensuring timely execution. Process cancellations and refunds as needed. Desired Candidate Profile 1-2 years of experience in the travel industry or related field. Proficiency in hotel booking, reservation, ticket booking, travel booking, travel arrangements, travel desk, international ticketing, air ticketing, and travel agent activities.

Roles and Responsibilities Review and moderate content created by users on the platform, ensuring it adheres to community guidelines and policies. Collaborate with cross-functional teams to develop and implement effective content strategies. Edit and refine written content for accuracy, clarity, and consistency across all platforms. Manage multiple projects simultaneously, prioritizing tasks effectively to meet deadlines. Provide creative writing support for various marketing initiatives. Desired Candidate Profile 1-5 years of experience in content creation, editing, management, review, or strategy development. Proficiency in Portuguese language (Written ) Strong understanding of content moderation principles and best practices. Excellent writing skills in Portuguese with ability to adapt tone and style according to audience needs.

Position: Customer Success Associate Work Mode: Work From Office (WFO) Location: Gurgaon Open Positions: 20 Agents Job Summary: We are hiring Customer Success Associates to join our dynamic team for the Bird process. The ideal candidate will be responsible for handling customer queries efficiently while delivering excellent customer experiences. Should have good knowledge about vehicle. Key Responsibilities: Handle customer queries and provide accurate information. Ensure customer satisfaction through effective resolution. Maintain a high level of professionalism during customer interactions. Collaborate with internal teams to resolve complex issues. Maintain detailed and accurate records of customer interactions. Requirements: Experience: Minimum 6 months of international BPO experience (mandatory). Qualification: Graduate (must). Skills: Excellent communication skills in English. Strong problem-solving abilities and customer service orientation. Ability to work in a fast-paced environment and handle pressure. Interview Process: HR Round Operations Round Client Round Compensation: Salary: ₹26,000 to ₹29,000 CTC per month Shift: Rotational shifts (both way cabs provided) Working Days: 5 days working, rotational week offs Perks & Benefits: Both-way cab facility Professional growth opportunities Positive and supportive work environment Interested candidates can apply immediately. Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

We’re Growing – Come Join Us as an HR Business Partner! Location: Jaipur Industry: BPO CTC: ₹3–₹4 LPA Experience: 2–5 years (BPO experience required) Are you a human in Human Resources? We’re on the lookout for a dynamic HR Business Partner who thrives in fast-paced BPO environments and knows how to balance empathy with execution. If you’re ready to influence culture, elevate performance, and create meaningful impact—this is the opportunity for you. Your Role at a Glance: Partner with business leaders to align HR strategies with organizational goals Own the full employee lifecycle—from onboarding to exit Drive real engagement through thoughtful initiatives Lead performance management processes with fairness and transparency Address employee concerns with compassion and professionalism We’re Looking for Someone Who: Has 2–5 years of HR experience in a BPO setup Is comfortable working night shifts Has excellent communication and stakeholder management skills Brings a collaborative spirit and problem-solving mindset Is open to relocating to Jaipur and growing with us What You’ll Gain: A culture that values your voice and contributions Clear paths for growth and advancement A seat at the table—where your ideas matter Continuous learning & development opportunities Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Rotational shift Work Location: In person

Position: Customer Success Associate Work Mode: Work From Office (WFO) Location: Gurgaon Open Positions: 20 Agents Job Summary: We are hiring Customer Success Associates to join our dynamic team for the Bird process. The ideal candidate will be responsible for handling customer queries efficiently while delivering excellent customer experiences. Should have good knowledge about vehicle. Key Responsibilities: Handle customer queries and provide accurate information. Ensure customer satisfaction through effective resolution. Maintain a high level of professionalism during customer interactions. Collaborate with internal teams to resolve complex issues. Maintain detailed and accurate records of customer interactions. Requirements: Experience: Minimum 6 months of international BPO experience (mandatory). Qualification: Graduate (must). Skills: Excellent communication skills in English. Strong problem-solving abilities and customer service orientation. Ability to work in a fast-paced environment and handle pressure. Interview Process: HR Round Operations Round Client Round Compensation: Salary: ₹26,000 to ₹29,000 CTC per month Shift: Rotational shifts (both way cabs provided) Working Days: 5 days working, rotational week offs Perks & Benefits: Both-way cab facility Professional growth opportunities Positive and supportive work environment Interested candidates can apply immediately. Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

Roles and Responsibilities Translate Kashmiri language content into English with high accuracy and fluency. Review translated content for grammar, syntax, and cultural sensitivity. Collaborate with project managers to understand requirements and deliver translations on time. Maintain confidentiality of all documents and information shared during the translation process. Ensure consistency in formatting, style, and tone throughout the translation. Desired Candidate Profile 0-1 year of experience in translation or linguistics preferred but not required. Strong proficiency in both Kashmiri (native speaker) and English languages. Ability to work independently with minimal supervision while maintaining attention to detail. Familiarity with localization processes for publishing materials across different regions or cultures.