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International Customer Care Executive

International Customer Care Executive

Transcom

1 - 2 years

2 - 3 Lacs

Gurugram

Posted:15 hours ago| Platform:

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Skills Required

Blended Process Technical Support International Technical Support Technical Voice Process International Process International Chat Process International Voice Process International BPO

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Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle international customer calls, emails, and chats with a focus on providing exceptional customer service. Resolve customer queries related to products/services in a timely and efficient manner. Work closely with internal teams to resolve complex issues and escalate when necessary. Maintain accurate records of all interactions with customers using CRM software. Meet performance targets for quality, productivity, and sales metrics. Desired Candidate Profile 1-2 years of experience in an international voice process or similar environment. Strong communication skills in English (written & spoken). Ability to work flexible shifts including rotational shifts. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.

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Customer Experience Management

Stockholm

30,000+ Employees

30 Jobs

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Jonas Dahlberg

CEO
Lars Vesterlund

CFO
Daniel Hesser

Chief Commercial Officer

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International Customer Care Executive

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