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International Voice Process

0 years

0 Lacs

Gurugram, Haryana

Posted:11 hours ago| Platform:

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Skills Required

Microsoft Excel Customer service English Administrative experience Bachelor's degree In-person Communication skills Office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Success Associate Work Mode: Work From Office (WFO) Location: Gurgaon Open Positions: 20 Agents Job Summary: We are hiring Customer Success Associates to join our dynamic team for the Bird process. The ideal candidate will be responsible for handling customer queries efficiently while delivering excellent customer experiences. Key Responsibilities: Handle customer queries and provide accurate information. Ensure customer satisfaction through effective resolution. Maintain a high level of professionalism during customer interactions. Collaborate with internal teams to resolve complex issues. Maintain detailed and accurate records of customer interactions. Requirements: Experience: Minimum 6 months of international BPO experience (mandatory). Qualification: Graduate (must). Skills: Excellent communication skills in English. Strong problem-solving abilities and customer service orientation. Ability to work in a fast-paced environment and handle pressure. Interview Process: HR Round Operations Round Client Round Compensation: Salary: ₹26,000 to ₹29,000 CTC per month Shift: Rotational shifts (both way cabs provided) Working Days: 5 days working, rotational week offs Perks & Benefits: Both-way cab facility Professional growth opportunities Positive and supportive work environment Interested candidates can apply immediately. Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

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