International Voice Process

Job Description

Job Summary: We are looking for a dynamic and customer-focused International Voice Process Executive to join our team. The role involves handling inbound and outbound calls with international customers, resolving queries, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle customer queries and complaints via voice calls. Provide accurate information regarding products or services. Ensure timely and professional responses to customer inquiries. Maintain call quality and adhere to process compliance. Document call information and follow up when necessary. Meet/exceed daily productivity and quality standards. Work in night shifts and adapt to a dynamic environment. Required Skills: Excellent verbal communication skills in English. Neutral accent with good pronunciation and listening skills. Ability to handle international customers with empathy and patience. Basic computer and typing skills. Strong problem-solving ability and attention to detail. Ability to work in a team and meet targets. Eligibility Criteria: Education: Any graduate / Diploma. Experience: 0 to 3 years in International Voice Process or BPO preferred. Willingness to work in night shifts / US, UK, or Australian time zones. Immediate joiners preferred. Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Life insurance Paid time off Provident Fund Schedule: Night shift US shift Supplemental Pay: Shift allowance Application Question(s): Willing to Work From Office? Willing to work in Night Shift? Work Location: In person Speak with the employer +91 9787035355