International Voice Process

International Voice Process – Job Description

Role: Customer Support Executive – International Voice

Location: Bangalore
Experience: 0–4 Years (Freshers Welcome)
Shift: Night Shift / Rotational Shift
Work Mode: Work From Office (unless specified by the client)
Salary: As per industry standards
Education: Any Graduate / Undergraduate with relevant experience
Languages: Excellent English communication is mandatory

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Provide product/service information in a clear and professional manner.
• Resolve customer queries, complaints, and issues efficiently.
• Maintain call logs, update CRM systems, and follow quality guidelines.
• Achieve daily/weekly call targets and ensure high customer satisfaction.
• Escalate complex issues to the concerned team when required.

Skills Required

• Excellent verbal communication skills in English.
• Good listening, comprehension, and problem-solving skills.
• Ability to work in night shifts and fast-paced environments.
• Basic computer knowledge (typing, email, CRM).
• Customer-focused and positive attitude.

Additional Requirements

• Candidates should be comfortable with US/UK/Australia shift timings.
• Immediate joiners preferred.
• Prior BPO/Voice process experience is an advantage.

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your Notice Period in Days ?
• What is your Current CTC ?
• What is your Expected CTC ?

Experience:

• International voice process: 1 year (Required)

Work Location: In person