Join our team where youll lead and inspire teams to excel in processing document transactions and remittances and where you ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment.
- Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience.
- Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality.
- Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed.
- Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication.
- Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries.
- Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation.
- Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent.
- Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures.
Required qualifications, capabilities, and skills
- Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise.
- Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
- Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues.
- Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives.
- Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management.
- Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey.
- Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
Join our team where youll lead and inspire teams to excel in processing document transactions and remittances and where you ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment.
- Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience.
- Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality.
- Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed.
- Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication.
- Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries.
- Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation.
- Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent.
- Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures.
Required qualifications, capabilities, and skills
- Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise.
- Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
- Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues.
- Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives.
- Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management.
- Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey.
- Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
