Training Support & Excellence -(Ex-Cabin Crew = Max 3yrs)

Job Description

Job Title: Sr. Executive- Training Support and Excellence Location: Gurugram Job Type: Full-time Job Summary: We are seeking a dynamic and results-driven individual to support the execution and coordination of aviation-related training and client programs. The ideal candidate will be responsible for managing client relationships, liaising with customers, and ensuring smooth day-to-day operations. A strong foundation in aviation and proficiency in Microsoft Excel are essential. Key Responsibilities: Program Management ● Plan, coordinate, and oversee aviation training and development programs. ● Manage timelines, deliverables, and resources to ensure successful program delivery. ● Collaborate with internal departments and training teams to align on goals and schedules. Client Handling ● Serve as the primary point of contact for key clients. ● Build and maintain strong client relationships through consistent communication and service. ● Understand client needs and deliver tailored program solutions. Training Coordination ● Address customer queries and concerns promptly and professionally. ● Ensure high levels of customer satisfaction throughout the program lifecycle. ● Collect and act on customer feedback to improve service delivery. Reporting & Documentation ● Maintain organized records of program activities, client communication, and performance metrics. ● Utilize Microsoft Excel for data management, reporting, and tracking project milestones. Requirements: ● Aviation experience is mandatory (Maximum 2-3 years) ● Bachelor's degree (preferably in Aviation, Business Administration, or a related field) ● Basic understanding of aviation concepts ● Excellent communication and interpersonal skills ● Proven experience in client handling and customer-facing roles ● Proficiency in Microsoft Excel ● Strong organizational and multitasking abilities ● Experience in the aviation or training industry preferred Show more Show less