Training Program Manager

As a Training Manager in the Healthcare/RCM industry, you will play a crucial role in optimizing healthcare operations through innovative revenue cycle management (RCM) solutions. Your expertise in end-to-end RCM services will contribute to enhancing financial performance for healthcare providers while maintaining a focus on patient care. By fostering a culture of collaboration, learning, and continuous improvement, you will empower your team to drive excellence and create a meaningful impact in the industry. Your key responsibilities will involve effective stakeholder management, where you will collaborate closely with business operations, quality assurance, and hiring teams to ensure seamless communication and training execution. You will represent the training team in client calls and project meetings, showcasing your ability to lead and communicate effectively. In the domain of training and development, you will be responsible for managing the entire training process, including curriculum development, content customization, trainee assessments, and training impact analysis. You will lead key training transitions and new learning initiatives, demonstrating your commitment to enhancing the skills and knowledge of your team. Your role will also involve team leadership, where you will allocate resources, measure performance, and mentor training personnel to enhance their effectiveness. By driving process improvement initiatives, you will strive to enhance the trainee experience and align training programs with global best practices, ensuring continuous growth and development. To excel in this role, you should hold a Bachelor's degree in any discipline and possess 9-10 years of overall experience, with 4-5 years specifically in training and at least 3 years as a people manager. Experience in the Healthcare/RCM industry would be advantageous, along with strong expertise in MS Office applications such as PowerPoint, Excel, and Word. Proficiency in training metrics, coaching, and project management is essential, as is the ability to manage multiple priorities in a dynamic environment. Moreover, having an understanding of US healthcare terminology would be beneficial for this role. By staying updated with current training methodologies and best practices, particularly in the Healthcare/RCM industry, you will be well-equipped to drive training excellence and contribute significantly to the success of the organization.,