Training Manager - Soft Services

Company Description

RARE Hospitality & Services Pvt Ltd is a trusted leader in Comprehensive Facility Management with over three decades of experience. As the Integrated Facility Management (IFM) arm of SIS Group Enterprise, a billion-dollar Indian multinational firm, RARE Hospitality offers tailored solutions with a strong Pan-India presence. The company specializes in serving diverse sectors including healthcare, hospitality, BFSI, education, corporate, and manufacturing industries. RARE Hospitality is renowned for pioneering innovative facility management practices, particularly within the healthcare sector, providing specialized services such as environmental cleaning, pottering, and engineering services.

Role Description

This is a full-time on-site role located in Jamnagar for a Training Manager - Soft Services. The Training Manager will be responsible for developing and implementing training programs focused on soft services, overseeing training schedules, and assessing the effectiveness of training initiatives. The role also involves conducting training sessions, preparing training materials, and ensuring team members are equipped with the skills to meet customer service standards. The Training Manager will collaborate with various departments to optimize service delivery and maintain the company's high standards.

Role & Responsibilities :

A. Training Delivery

Conduct induction and refresher training programs.

Deliver training on grooming, workplace behaviour, and communication.

Conduct sessions on customer interaction and etiquette.

Provide safety awareness training relevant to soft service functions.

Deliver on-site sessions based on operational requirements.

B. Training Planning & Coordination

Develop monthly and quarterly training schedules.

Identify training needs in coordination with site leadership.

Maintain training attendance, feedback, and evaluation forms.

Support training during new employee onboarding or site mobilisation.

C. Quality & Compliance

Conduct service quality observations and recommend corrective training.

Ensure compliance with organizational SOPs and safety norms.

Prepare documentation for internal audits.

Submit periodic training reports to management.

D. Communication & Engagement

Coordinate with supervisors and managers for training execution.

Promote teamwork, professionalism, and discipline within the workforce.

Conduct periodic assessments to track training impact.

Qualification

Graduate in any discipline.

Good communication skills in English, Hindi, and regional languages.

Strong interpersonal and presentation skills.

Basic understanding of workplace etiquette, grooming, and soft service standards.

Experience

4+ years of experience in soft services, hospitality, training, or facility operations.

Experience conducting behavioural, grooming, and service standards training.

Experience in employee orientation and on-site learning sessions.

Exposure to customer-facing environments is preferred.

Skills Required

Strong communication and facilitation skills

Good presentation and interpersonal ability

Ability to manage training documentation and reports

Professional attitude and service-oriented mindset