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Training Manager

5 - 7 years

13 - 16 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role: TRAINING MANAGER

DESIGNATION: TRAINING MANAGER

LOCATION:

YEARS OF EXPERIENCE: 5+ YEARS

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

  • Represent Concentrix in client calls and calibrations.
  • Planning of Ramp & Backfill batches.
  • Client Interaction with clear view
  • Value Add to the client from the process improvement standpoint.
  • Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps.
  • Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)
  • Responsible for managing retention during training across New Hire batches
  • Manage/create process SOPs and training refreshers
  • Drive C-Sat & E-sat initiatives to add value to the Process and customer
  • Support administrative tasks
  • Manage training MIS for classes and other related training work
  • Interdepartmental coordination & communication
  • Should be able to contribute to process improvements and innovation in the training function
  • Update oneself regularly with Company policies & report any Security Incident that is observed
  • Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders
  • Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope

Key Skills and knowledge:

  • Excellent communication skills
  • Fluent in English
  • Proficient in MS Office
  • Working Experience in the Travel Industry (Preferred)
  • Good people management, Interpersonal skills and Teamwork
  • Continuous Process Orientation
  • Ability to prioritize
  • Ability to meet deadlines
  • Detail oriented
  • Ability to work under pressure
  • Time Management

Qualification:

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