Training Coordinator

Roles and Responsibility

• Orientation for New Hires – 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication
• Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on-boarding & uploading the assessment under their training log
• Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams  Coordinating & creating cross trainings within MSI BPO Teams.
• Creating, Assigning & Coordination of Refresher Trainings, Product based trainings & Other Trainings
• Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar)
• Work with IT team to enhance applications & provide feedback on bugs and errors while using applications
• Perform additional duties as required and or requested.

Desired Candidate Profile

• Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training
• Strong attention to detail and has ability to learn quickly.
• Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc.
• Excellent written and verbal communication skill must be able to create content and prepare reports
• Ability to work independently and in a team environment.
• Demonstrate sound work ethics.  Flexible to work in shift