Training Coordinator

1. Job Purpose:-

To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery.

2. Key Result Areas (KRAs) and Responsibilities

A. Growth & Capability Building

• Develop, execute, and continuously improve the POC Framework.
• Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions.
• Map training plans to business requirements and maintain a capability dashboard.
• Drive training throughput and ensure execution.
• Maintain and update records dashboards, calendars, reports.
• Ensure closure of training milestones as per defined schedules.
• Adhere to SOPs and enable organisational process improvements.
• Develop, implement, and monitor adherence to new/existing processes and SOPs.
• Drive alignment meetings and internal communication with trainers.

B. Projects and Innovation

• Lead projects such as:
• Development of sales models and modules.
• Design and implementation of LMS & automation for training and operational processes.
• Rollout of engagement platforms.
• Support franchise onboarding and career progression programs across corporate and business units.

C. Talent Management & Employee Journey

• Manage employee lifecycle mapping and progression frameworks.
• Skill mapping and optimising talent using OSM (Organisation Structure Mapping).
• Design, execute and monitor career progression and IJP (Internal Job Posting) avenues.
• Foster retention through Individual/Organizational Development Planning (IDP/ODP/ADP).

D. Learning Journey

• Curate and update service training modules for internal/external stakeholders.
• Conduct audits to measure training delivery quality.
• Ensure TTT (Train-the-Trainer) programs are regularly conducted.
• Track trends and innovations for module enhancement.

E. Governance & Compliance

• Oversee POC operational processes and program adherence.
• Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets).
• Lead the design and implementation of organizational SOPs and compliance processes.
• Organize regular townhalls and coordinate timely report submissions.

F. People Centricity & Organizational Development

• Champion people alignment and organizational goals.
• Create and implement career progression paths.
• Drive mutual alignment through escalations management, redressal committees, and sign-off processes.
• Support franchisee structure alignment and drive operational effectiveness at outlet level.

G. Stakeholder/Team Management

• Facilitate team education, skill development, and performance review.
• Upskill internal and external trainers/teams according to the framework.
• Timely talent recognition and remedial planning.
• Drive cross-functional team alignment and performance enhancement.

3. Key Performance Indicators (KPIs)

• % completion of capability building initiatives vs. plan
• Training attendance and throughput metrics
• Adherence to SOP and reporting deadlines
• Employee retention and internal movement statistics
• Timeliness and quality of career pathing and progression frameworks
• Stakeholder feedback: satisfaction and engagement scores

4. Short-/Mid-/Long-Term Milestones

(Illustrative only; refer to Milestones worksheet for full list)

• Short Term: Conduct Tell Me sessions, daily hygiene re-implementation, team KRA/KPI setting, corporate CPP framework design.
• Mid Term: Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP.
• Long Term: Expansion of trainers through IJP, master module development for leadership, L&D perspective integration.

5. Requirements

• Education: Graduate in HR, Business Administration, or relevant field; specialized certifications in L&D/Talent Management preferred.
• Experience: 4-7 years in Learning & Development, Talent Management, or Capability Building roles; prior experience with SOP/process development required.
• Skills:
• Strong planning, project management, and documentation abilities
• Excellent communication, stakeholder management, and facilitation skills
• Data-driven, strong on process orientation
• Ability to develop and implement digital training tools

6. Key Relationships

• Internal: All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HR
• External: Franchise partners, Training vendors, Automation/LMS providers

7. Success Profile

• Consistently meets or exceeds defined KRAs and KPIs
• Proactive in driving business-linked interventions
• Recognised for outstanding organizational value contribution
• Demonstrated ability to enable sustainable capability building

Working days:- 6 Days (Sunday Off)

Industry:- Hospitality / Hotel / Wellness / Retail