Trainer

Role Overview: As a team member at Wipro Limited, your role involves executing processes and driving team performance based on key metrics. Your success in this position will require exceptional content moderation skills, a willingness to experiment, the ability to thrive in a dynamic, team-focused environment, and a passion for helping others achieve results. Key Responsibilities: - Plan, design, and deliver training sessions, including ad hoc training, for both new and existing team members - Develop effective induction programs to ensure new hires embrace the relevant culture and understand potentially lacking cultural context for markets to be supported - Monitor and review the progress of trainees through questionnaires and discussions with managers, taking corrective action when needed - Ensure training quality through service level and training evaluations/assessments - Communicate with diverse audiences to provide information and clarification regarding training programs, actions, policies, procedures, and best practices - Review existing measurement tools, metrics, and feedback to gauge the effectiveness of the training - Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs Qualification Required: - 2 to 4 years of experience working in a content moderation background, preferably in the media industry - Documentation and document management experience - Bachelor's degree or equivalent diploma - English fluency (reading, writing, listening, speaking) in addition to the local language, if applicable - Client-focused and solutions-oriented with good problem-solving and analytical skills - Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail - Demonstrated ability to coach and provide feedback to agents - Ability to collaborate and work effectively with cross-functional teams - Self-learner interested in both the "how" and the "why" Additional Company Details: Wipro Limited is a leading technology services and consulting company that focuses on building innovative solutions to address clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. The company is an end-to-end digital transformation partner with a focus on reinvention and constant evolution. At Wipro, you will have the opportunity to design your own reinvention and realize your ambitions. Applications from people with disabilities are explicitly welcome.,