Trainer

Job Title:

Location:

Experience Required:

Education:

Role Overview:

Trainer 2

Key Responsibilities:

• Provide functional direction to agents within the training environment, including progress monitoring, coaching, feedback, and readiness assessments.
• Deliver training using effective facilitation and presentation skills, leveraging creative and accelerated learning techniques.
• Prepare and present engaging training materials through classroom instruction, hands-on demonstrations, and supporting activities.
• Ensure achievement of individual and team training performance metrics.
• Partner with Operations to support smooth transition of agents from training to production, ensuring competency standards are met.
• Maintain updated product knowledge by taking calls, attending client meetings, and conducting side-by-side observations.
• Facilitate consistent communication with managers, peers, and clients to ensure alignment on training goals.
• Collaborate with Instructional Design team in developing training content and materials for multiple delivery modes (classroom, computer-based, written job aids).
• Evaluate training program effectiveness through feedback mechanisms such as surveys, interviews, and focus groups, and recommend improvements.
• Recommend curriculum modifications to Training Manager/Supervisor based on feedback and Training Needs Analysis.
• Stay updated with organizational changes, product/service updates, policies, and processes, contributing to a culture of continuous learning.

Key Skills & Knowledge:

• Bachelor’s degree (B.Pharm/M.Pharm preferred) with 2–4 years of relevant training experience.
• Strong facilitation and presentation skills with proven knowledge of training methodologies.
• Excellent communication skills (both written and verbal).
• Proficiency in Microsoft Office applications.
• Ability to multi-task, prioritize effectively, and deliver within timelines.
• Self-starter with a sense of urgency, able to perform well under pressure.
• Strong attention to detail, professionalism, and relationship-building skills.
• Problem-solving mindset with the ability to analyze and apply standard procedures.
• Ability to work independently with moderate guidance while building domain expertise.