Trainer - ECommerce Kalyani

Job Description

Are you passionate about empowering others through training? Do you have experience in the e-commerce sector and a background in training customer service teams? Step beyond the ordinary if you re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are searching for an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences! Job Description Ecommerce Trainer Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani: Responsible for conducting end-to-end training programs Deliver classroom and blended programs that add value to the learner and their business area Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor Preparing and designing Training Materials Generates training reports Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training) Respond to and resolve issues arising out of interactions with Operations Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised. Floor support as per the process requirements Coordination with different LOBs in preparation for TNA Feedback and sessions are to be conducted as per the requirement BQM Management Nesting Compliance. Job Requirements Ecommerce Trainer Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani: Graduate in any field Min 1-2 years experience in the telecom process/BPO industry (on paper) Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts. Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.