Trade Relationship Manager

Responsibilities

• Work on sales leads received from transactions on the platform, sales personnel on the ground, digital marketing sources
• Establish connect with potential clients, explain product/service capabilities, finalise sales presentations
• Assist in creating RFP
• Discuss terms with potential
• Address queries raised by the potential clients.
• Liaise internally for any
• Finalisation of contracts and closure of
• Ensure receipt of subscription fee as per
• Assist the RMs in the execution of their account and territory
• Support the company’s strategic and ongoing marketing awareness campaigns and drive prospect participation to internal and external events &
• Extend support to clients during the onboarding.
• Attend to any queries from clients on subscription plans and their
• Record any customer complaints and escalate to appropriate level to have it
• Regular calls to existing clients to proactively service them and attend to their
• Resolve any issues faced by clients in payment of subscription fee.
• Address any queries of clients relating to transaction processing by internally coordinating with the relevant departments and calling back the client with
• Guide customers on any IT related issues on Fav Fairs platform or arrange for expert services to have it
• Closely work with Relationship Managers and understand customer requirements to offer the best level of service to each category of customers.
• Handle any queries raised by referral partners r.t. customer service.
• Systematic documentation of customer logs, turn-around time, complaint resolution
• Produce regular MIS on customer complaints, turnaround time analysis, resolution results etc.