Responsibilities Work on sales leads received from transactions on the platform, sales personnel on the ground, digital marketing sources Establish connect with potential clients, explain product/service capabilities, finalise sales presentations Assist in creating RFP Discuss terms with potential Address queries raised by the potential clients. Liaise internally for any Finalisation of contracts and closure of Ensure receipt of subscription fee as per Assist the RMs in the execution of their account and territory Support the company’s strategic and ongoing marketing awareness campaigns and drive prospect participation to internal and external events & Extend support to clients during the onboarding. Attend to any queries from clients on subscription plans and their Record any customer complaints and escalate to appropriate level to have it Regular calls to existing clients to proactively service them and attend to their Resolve any issues faced by clients in payment of subscription fee. Address any queries of clients relating to transaction processing by internally coordinating with the relevant departments and calling back the client with Guide customers on any IT related issues on Fav Fairs platform or arrange for expert services to have it Closely work with Relationship Managers and understand customer requirements to offer the best level of service to each category of customers. Handle any queries raised by referral partners r.t. customer service. Systematic documentation of customer logs, turn-around time, complaint resolution Produce regular MIS on customer complaints, turnaround time analysis, resolution results etc.
As an individual interested in the role, you will be responsible for the following tasks: - Work on sales leads received from transactions on the platform, sales personnel on the ground, and digital marketing sources. - Establish a connection with potential clients, explain product/service capabilities, and finalize sales presentations. - Assist in creating Request for Proposal (RFP). - Discuss terms with potential clients and address any queries they may have. - Liaise internally for any finalization of contracts and closure of deals. - Ensure the receipt of the subscription fee as per the agreed terms. - Support the Relationship Managers (RMs) in the execution of their account and territory strategies. - Extend support to clients during the onboarding process and attend to any queries they may have on subscription plans. - Record any customer complaints, escalate them to the appropriate level for resolution. - Proactively make regular calls to existing clients to provide service and attend to their needs. - Address any client queries relating to transaction processing by internally coordinating with relevant departments and providing feedback to the clients. - Guide customers on any IT-related issues on the platform or arrange expert services as needed. - Work closely with Relationship Managers to understand customer requirements and offer the best level of service to each category of customers. - Handle any queries raised by referral partners regarding customer service. - Maintain systematic documentation of customer logs, turnaround time, and complaint resolution. - Produce regular Management Information System (MIS) reports on customer complaints, turnaround time analysis, resolution results, etc. No additional details of the company were provided in the job description.,