Trade Lifecycle Manager

• Execute high-volume and critical payment processing tasks, one of which is validating global currency fund transfers to ensure accurate and timely transactions, following established procedures.
• Process payments for FX & FXO products and verification, performing detailed and analytical research, reviewing exceptions, fund controls, and client investigation.
• Identify, resolve, or escalate either procedural issues or operational errors that may arise during the processing of payments & maintain the highest level of standards to mitigate risk.
• Collaborate with cross-functional and cross-locational teams and clients, maintaining productive relationships to drive mutually beneficial outcomes in line with team objectives.
• Detect and escalate potential payment errors and help prevent ficial and reputational damage to the institution.
• Contribute to process optimization initiatives, including projects to identify inefficiencies, improving quality, and enhance the customers experience.
• Coach, train, or mentor team members to deliver to our high service standards for productivity, quality, and customer experience.
• Interface with other operations departments to research and resolve inquiries, such as escalated matters.
• Learn and apply skills in innovation, market product knowledge, and artificial intelligence to identify opportunities to improve and optimize payment lifecycle processes.

Required qualifications, capabilities, and skills

• Minimum 10 years of settlements experience, specifically across FX, Derivatives or Payments Operations.
• Knowledge of global payment processing operations or similar operations, understanding of standard operating procedures and customer-specific instructions.
• Proven track record in process improvement and automation initiatives to enhance operational efficiency, alongside advanced skills in stakeholder management to influence and drive strategic objectives.
• Strong communication skills, enabling effective collaboration, as well as attention to detail and a sense of ownership in high-pressure, dynamic environments.
• Comprehensive understanding of key elements in infrastructure groups such as Credit Risk, Operational Risk, and Collateral, recognizing the impact of trade support team actions on these areas.
• Flexibility to work global hours and having the willingness to travel on short notice, during emergencies, team gatherings, etc.
• Skilled in identifying talent, recruiting, coaching, mentoring, and developing team members

Preferred qualifications, capabilities, and skills

• Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing skills.