Tracxn - AVP - Business Strategy & Operations - Support Team

Job Description

Are you a dynamic leader with a passion for revolutionizing customer support, enhancing user experience, and driving operational excellence ? Do you thrive in a fast-paced environment where innovation, automation, and data-driven strategies shape success? If you're eager to make a significant impact in a high-growth market intelligence powerhouse , then Tracxn is the place for you! About Tracxn: Tracxn is a leading market intelligence platform that tracks startups, private companies, and emerging trends across various industries. We empower venture capitalists, investment banks, and corporate innovation teams with high-quality data and insights. Join us in our journey of driving data-led decision-making in the startup ecosystem! Role Overview: As AVP - Business Strategy & Operations (Support Team), you will play a key role in shaping and optimizing customer support strategies. You will be responsible for improving customer experience, enhancing operational efficiency, and ensuring seamless service delivery. This role requires a strategic thinker who can leverage data-driven insights to drive continuous improvement and customer satisfaction. Key Responsibilities: Develop and execute strategies to enhance customer support operations and improve overall customer experience. Identify process inefficiencies and implement improvements to drive operational excellence. Monitor key performance indicators (KPIs) to assess customer support performance and drive actionable insights. Work closely with cross-functional teams to optimize support workflows and ensure seamless coordination. Implement automation to enhance efficiency and reduce response times. Conduct market research and benchmark industry best practices to continuously enhance customer support strategies. Collaborate with leadership to align customer support goals with business objectives. Lead initiatives to scale support operations while maintaining high service quality. Key Skills & Qualifications: 6-10 years of experience in business strategy, operations, or customer support management. Strong analytical and problem-solving skills with a data-driven approach. Experience in process optimization and customer service excellence. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a focus on execution. Proficiency in data analysis tools and customer support technologies. MBA from a reputed institution is preferred. Why Join Us? Be part of a high-growth startup revolutionizing market intelligence. Gain exposure to strategic decision-making and impactful projects. Work in a collaborative and innovative environment. If you are passionate about customer support, business strategy, and driving operational excellence, wed love to hear from you! Apply now and be a part of Tracxns success story.