Tr Customer Support Officer

Job Title: Customer Support Officer Designation: TR Customer Support OfficerLocation: Mph-Cybercity Tower 4, Pune, IN

Job Summary

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities

• Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.
• Assist clients in understanding their insurance policies, coverage options, and claims processes.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with internal teams to resolve complex customer issues and enhance service delivery.
• Conduct follow-ups with clients to ensure satisfaction and address any ongoing concerns.
• Stay updated on industry trends, product knowledge, and regulatory changes to provide informed support.
• Participate in training sessions and workshops to improve product knowledge and customer service skills.
• Contribute to the development of customer support processes and best practices.
  

Mandatory Skills

• Strong knowledge of insurance products and services.
• Excellent communication skills, both written and spoken, with the ability to convey complex information clearly.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work collaboratively in a team-oriented environment.
  

Preferred Skills

• Familiarity with customer relationship management (CRM) systems.
• Experience in a customer service or support role within the insurance industry.
• Ability to handle difficult conversations with empathy and professionalism.
• Strong organizational skills and attention to detail.
  

Qualifications

• A bachelor’s degree in business, communications, or a related field is preferred.
• Relevant certifications in insurance or customer service are a plus.
• Demonstrated ability to learn quickly and adapt to new processes and technologies.
  

If you are passionate about providing exceptional customer service and have a strong background in insurance, we encourage you to apply for this exciting opportunity to join our team.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.